Sill-Terhar Motors - Service Center

I took my Ford F150 into this dealerships service department to get the well known "cam phasor" problem fixed (for the 2nd time, the first time was done under warranty). This time the fix was to be department to get the well known "cam phasor" problem fixed (for the 2nd time, the first time was done under warranty). This time the fix was to be on my dime, to the tune of $4,000. I approved the amount and my only condition was the vehicle be done before I need to take it on my vacation in 3 weeks. They assured me that would happen. As you can guess, it did not happen. Very poor communication about the late delivery (had they told me earlier, I would not have spent $500 on a truck rental). These guys cost me money even by not doing the work. I won't ever use this dealership for service ever again. More

You have to constantly stay on these people to even get a call back. I visited this store twice for service, and both times I tried to call prior to confirm a few details, nobody bothered to call me back. If call back. I visited this store twice for service, and both times I tried to call prior to confirm a few details, nobody bothered to call me back. If you’re antisocial, you’ll love this store. More

I bought my 2023 CX-9 in November 2023 from the STH dealer. Now in March 2024 my car won’t start. I called service and they said I could have it towed in right away but they couldn’t guarantee someone dealer. Now in March 2024 my car won’t start. I called service and they said I could have it towed in right away but they couldn’t guarantee someone could look at it until April 17. The rep I spoke with was absolutely no help at all. Didn’t offer any support or anything. More

Truck sat at dealership for 3 months waiting for clutch replacement. Heard nothing first month, but was finally told first service advisor had walked off the job. Visited dealership once a month in person replacement. Heard nothing first month, but was finally told first service advisor had walked off the job. Visited dealership once a month in person, but heard nothing but excuses. In most instances had to wait 10 to 30 minutes just to visit with the advisor. Dealer lost first set of car keys so I had to bring over my spare set Now that set has gone missing. Dealer unable to perform any sort of diagnosis or start repair. Had the truck towed to an independent garage for repair today. They are promising repair within a week. More

When I purchased my vehicle from Sil Terhar Ford they emphasized their service quality and ability to support my purchase. However, on 12/15/2023 the Ford wrench light appeared on my dashboard indicatin emphasized their service quality and ability to support my purchase. However, on 12/15/2023 the Ford wrench light appeared on my dashboard indicating a powertrain issue. Upon contacting the dealership I was informed that they could not service this critical error until 04/01/2024 (April Fools?). Not sure what is going on with their service department but be aware that they seem to have problems supporting your purchase. More

The drop off was good for our F150 truck. Everything appeared very professional. Then it was time for pick-up. We paid our bill was handed our fob and were told the truck was in the first r Everything appeared very professional. Then it was time for pick-up. We paid our bill was handed our fob and were told the truck was in the first row outside service center. No Truck! Went back in Isaac says it is there first row , anyone could see from the open doors it was not there! We went on a lot searched ourselves No truck! A lot guy came to help no truck. We asked Isaac again for help he requested Jake ( service mgr) also to help. Theses two acted like it was not a problem very Lackadaisical. Finally I asked who was responsible for stolen truck. Response was not us we have the key fob. I had to ask about camera footage the stories only got worse Jake had 3 different excuses about there was no footage. The fact is NOBODY really cared! No one of higher authority at the dealership was call in. Finally police were called and report was made. We left feeling like we were dismissed without even a concern about our truck being stolen. I would have thought someone from the dealership could have at least call to follow up . Nope they got our $118.00 for service and all was good for them. This world sucks! I can’t rate anything else because I did not have a truck to bring home! More

I had a couple of recalls on my Escape I called about 2 months ago and was put on a waiting list for the first recall. I was told they’d let me know when they had the parts. Brody called and we set up a mo months ago and was put on a waiting list for the first recall. I was told they’d let me know when they had the parts. Brody called and we set up a mobile service, I also asked about the second recall and was told they would take care of it. Greg came to my work place with their mobile service and took care of the first recall within 30 minutes. He did an inspection for the second recall and I was told he’d be back to fix that once he had the parts. Within 4 days I had another mobile appointment and the second recall was corrected. Both gentlemen who helped me were awesome. My recalls were done without any inconvenience to me and in a timely fashion. This service is great!! I would definitely use this mobile service again. Thank you all. More

I am 100% disabled due to Agent Orange. Sill Terhar Ford in Broomfield, CO brought their mobile service truck to my home to do some recall work and change the oil .. So very THANKFUL! .. Wh Sill Terhar Ford in Broomfield, CO brought their mobile service truck to my home to do some recall work and change the oil .. So very THANKFUL! .. What a BLESSING!🙏 More

Took my truck for diagnosis and that same night it was stolen. I used to like sill tehar because of the price vs others dealerships but after this I'll NEVER take any of my cars there. You would figure th stolen. I used to like sill tehar because of the price vs others dealerships but after this I'll NEVER take any of my cars there. You would figure they have better security or ateast lock up the gates but clearly not. So if you take your car there take everything out from it if you drop it of or even wait for the service. Extremely disappointed in their security. All I got was tickets for an event but that does not and will not compensate for my beautiful F250. And when I asked for security footage they told me it records when it wants to. Another thing, it took them nearly a week to send me the footage of the theft from the security cameras and thats a red flag for me as it makes it seem like an inside job So if you have your car there make sure to remove all items and keep calling them for an update. More