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Silko Volkswagen - Service Center

Brockton, MA

4.6
272 Reviews
Call Service Center (508) 824-7980

272 Reviews of Silko Volkswagen - Service Center

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December 30, 2023

Great help, always keeping me up to date with my car, No waiting , friendly and informative More

by EGALVEZ11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
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Dec 30, 2023 -

Silko Volkswagen responded

Thank you for your 5-star review and thank you for being a member of the Silko family!

December 27, 2023

Best technical expertise and quick response . Easy to deal with and Jeff in particular at customer service made it easy for me More

by APADWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Silko Volkswagen responded

We appreciate your taking time out of your day to express how happy you are with your experience here at Silko VW! We are grateful to be of service to you and your vehicle and look forward to many more years to come. Jeff is an intricate part of our Service team and we are fortunate for his dedication to our customers. Glad to hear it and thanks again.

December 25, 2023

Always taken well care of. Great communication from the service writer and my car is as clean as when I drop it off. More

by durham72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Silko Volkswagen responded

Thank you for your review, and your continued business.

December 21, 2023

Fast moving and courteous. Not perfect but what dealership is. Biggest pain now is waiting for my title. More

by bor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Silko Volkswagen responded

Hello! Thanks for your feedback about your experience with Al and the staff at Silko VW. We appreciate you giving us a 4-star review and the time you took out of your day to do so. If there is anything you feel you would like to discuss in further detail, please reach out. Thank you, Joanne. joanne.moniz@silkoautogroup.com

December 19, 2023

Jeff was Very helpful and kept me informed about status of my car service. Thank you More

by Dawn Simmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Silko Volkswagen responded

Appreciate the kind words, Dawn. Be well!

December 19, 2023

They make it easy. Quick texts, simple systems. No pressure on sales or additions. Friendly. More

by wyliepainter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Silko Volkswagen responded

Hi Andrew! Thank you kindly for the positive review.

December 19, 2023

The team at Silko is Organized, pleasant and efficient. Appreciate the reliable services provided. Thank you. More

by amypesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Silko Volkswagen responded

Thank you, Amy! truly appreciated.

December 18, 2023

It took a bit longer but good communication and excellent service did it. Thanks for the good work More

by rosariogomezwixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Silko Volkswagen responded

Hello Rosario! Glad you are happy with the service we provided. Sorry about any delay you experienced.

December 14, 2023

I'm always happy with the service department. They are easy to talk to and they give honest answers. More

by DENMOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
Report | Print
Dec 16, 2023 -

Silko Volkswagen responded

Thank you for your continued loyalty!

December 13, 2023

I have had the absolute best service and interactions at Silko! Everyone knows your name, is willing to help you and is so genuinely kind. I've had really poor experiences at other dealerships, but Silko is More

by kaileensanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Silverleib
Report | Print
Dec 16, 2023 -

Silko Volkswagen responded

Thank you so much for your 5-star review. We are happy to have you as a member of the Silko family!

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