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Silko Volkswagen - Service Center

Brockton, MA

4.6
272 Reviews
Call Service Center (508) 824-7980

272 Reviews of Silko Volkswagen - Service Center

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January 17, 2024

Jeff is always a pleasure to work with -- very attentive and ready to address any concerns. More

by AVixamar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Silko Volkswagen responded

Thank you for sharing your feedback about how wonderful you are continuously treated by Jeff here at Silko VW. We are happy he is a part of our fabulous Service team. If there is something you would like to discuss further, please feel free to reach out to me as my contact information as below. Thank you Joanne joanne.moniz@silkoautogroup.com

January 16, 2024

Jeff was great to work with and always helps us out with any issues we have with vehicle. More

by DAVEPEREIRA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Silko Volkswagen responded

Hi Dave, Not only is Jeff in Service appreciative of your 5-star review, but we at Silko Auto Group are as well. Great job, Jeff, and Dave thanks for your expression of gratitude. Wishing you many more enjoyable miles in your Tiguan.

January 15, 2024

For the most part, I have had a very positive experience at this dealership. It was initially not so, however I did go back and was given a different sales person who was excellent. The service department, More

by mgaff77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javani Rivera
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Jan 17, 2024 -

Silko Volkswagen responded

Hi Maria, We certainly appreciate you giving us a 4-star review and a second opportunity to be of assistance when purchasing another Tiguan from us. I am thrilled you ultimately had the experience as expected. You are a loyal customer of Silko VW, and we are honored to continue being your choice for VW Sales and Service. Jeff in Service is fantastic! Appreciate the 5-stars there as well. Thank you for the feedback you provided as this is how we strive to be better. Enjoy the Tiguan!

January 11, 2024

high prices for work done high quotes for work not done do not make recommendations to others More

by JUMP4JOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Silko Volkswagen responded

Hi Frederick, It's disappointing to read this review and learn that you were not satisfied with your most recent service visit here at Silko VW. You are a long-term, loyal customer of which we value immensely. We'd like to hear more about your experience, if you would like to discuss your concerns with me. My contact information is below. Thank you. Joanne Moniz joanne.moniz@silkoautogroup.com

January 10, 2024

Customer service was great Tech was even more awesome explains and repaired my issue. Thank you guys More

by MARTINE.FLORESTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2024 -

Silko Volkswagen responded

Thank you very much for your 5-star service review.

January 07, 2024

Great service team( Jeff and Dan) and great sales rep Rob! Would definitely visit again More

by MARKCLOPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
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Jan 17, 2024 -

Silko Volkswagen responded

Hi Mark, Thank you for being such a loyal Silko VW customer. We greatly appreciate you choosing us for your new vehicle purchasing and servicing needs. Rob, Dan and Jeff are dedicated to your satisfaction and your review is a testament to this! Looking forward to seeing you in the future when the time comes! Be well.

January 04, 2024

The waiting area is always very clean and comfortable. The service staff are always friendly and very good at updating the customer about the progress of the service. More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

Hello Ginny, Hope you are well. Thank you for the 5-star review and positive reinforcement of our team here at Silko VW. Mentioning the cleanliness of our facility is not a comment often left by customers online and we appreciate you noticed. You will LOVE our new facility coming to Easton toward the end of the year. Jeff and the Service Team are dedicated to your complete satisfaction, and are excellent at what they do. Take care...

January 03, 2024

great service, attentive staff, Jeff answered all questions I had. They keep me informed on progress on my car. More

by TROBIT2886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

Hi Thomas, Very grateful for you taking the time to express how you felt you were treated during your most recent service visit. Your loyalty does not go unnoticed and is appreciated greatly! Jeff certainly gives his all to provide the service you desire and deserve. We are always happy to help here at Silko VW. Thank you for all the stars!

January 02, 2024

I made the appointment after speaking to Dan re the problem. Everything, beginning to end, was handled very professionally & courteously. More

by SIGALITDAVIS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse - Service, Dan Braceros
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Jan 20, 2024 -

Silko Volkswagen responded

We thank you so much for sharing your experience here with Dan and Jesse at Silko VW! Your complete satisfaction is what the team strives for day-to-day. Thank you for the five stars and allowing us to be of service to you. Be well!

January 02, 2024

Pleasant front desk. Services performed in a timely manner. Haven’t had a problem with any of the work done on my lease. More

by debingalls
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Silko Volkswagen responded

Wonderful to hear of your experience with our Service team here at Silko Volkswagen. Your comments and five stars are truly appreciated and we are very grateful. We are also quite happy to hear you are completely satisfied with any service work performed on your VW. Pleasant is the perfect word Jeff and the team, so thank you for that! Thank you kindly.

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