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Silko Volkswagen of Easton - Service Center
Brockton, MA
284 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
284 Reviews of Silko Volkswagen of Easton - Service Center
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July 18, 2023
Great communication and customer service. Provided great details and information. Very punctional and fair aswell. Provided great details and information. Very punctional and fair aswell. More
by andycv07
Verified Customer
July 17, 2023
Kept my car for 2 days to check a tire that was under warranty and visually inspect front end. Never called to inform me they needed to keep the car overnight, or when it was finished Never inspected the warranty and visually inspect front end. Never called to inform me they needed to keep the car overnight, or when it was finished Never inspected the front end. They told me they didn't have a technician available to drive it, apparently you need to drive a car to do a visual inspection, but also told me they had two techs look at the tire. Did not patch, repair or replace the tire that had a nail in it. Just told me it was fine. When I picked the car up they told me they had called and left messages. They didn't, they had the wrong number. When I asked for a receipt they said it should have gone to my email. It didn't, they had the wrong email. Then when they made me a paper receipt, it was incredibly vague, almost seems like they purposely are trying not to be responsible for the tire. They were happy to take the $750 for the wheel and tire warranty though when I bought the car. Front end still needs to be checked and repaired. Car is still under warranty and recently was in for a recall to the front suspension. More
by Robert g Smith
July 16, 2023
Determined what was wrong with Jetta and had us back on the road quickly. Jeff was communicative and helpful. the road quickly. Jeff was communicative and helpful. More
by Ejohnson
Employees Worked With
July 14, 2023
Felt as if the service was slow and the hospitality was not up to the standard i was expecting not up to the standard i was expecting More
by rider32900
Employees Worked With
Other Employees :
Matt Sherman, Dan Braceros, Katherine Callaghan, Geoff Ewell
July 13, 2023
Dan was awesome made the right recommendation for my problem and had me in and out in no time! problem and had me in and out in no time! More
by VERNEL1959
July 12, 2023
They listened to my concerns and told me what needed to be fixed on my car urgently and what could wait. Kind and reasonable. be fixed on my car urgently and what could wait. Kind and reasonable. More
by KRISTA.GALANTI
July 12, 2023
Friendly staff customer service Quick with getting in for an appointments. Communication on point for repairs needed for an appointments. Communication on point for repairs needed More
by kimmypoo8485
July 09, 2023
Awesome service advisor at Silko VW . Jeff took real good care of me.. Thank you! Jeff took real good care of me.. Thank you! More
by mannybonny
Employees Worked With
July 08, 2023
Nice people specially Jeff they replaced the cv axle and transmission in my car with reasonable price plus they provide me a loaner vehicle I recommend silko Volkswagen to everyone thank you so much transmission in my car with reasonable price plus they provide me a loaner vehicle I recommend silko Volkswagen to everyone thank you so much More
by Zakaria mouklachi
July 04, 2023
They do an excellent job helping me with my car when I bring my car there bring my car there More
by AANDERSON6854
