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Silko Volkswagen of Easton - Service Center

Brockton, MA

4.6
278 Reviews
Call Service Center (508) 824-7980

278 Reviews of Silko Volkswagen of Easton - Service Center

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January 25, 2024

Excellent customer service. From the time I walk to the time I walk out. Amazing experience. More

by aaronshffld1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Silko Volkswagen of Easton responded

Hi Aaron, We are so happy you had such an amazing experience when bringing your Jetta in for service with us here at Silko VW. We do have a truly amazing team and Jeff is dedicated to ensuring your complete satisfaction. Thanks for the 5-star review and lovely comments about your visit. We are always happy to help! Take care.

January 24, 2024

Car was bought and needed to be certified between service sales the whole process was handled with no issues. More

by donr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Megan Riley
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Jan 25, 2024 -

Silko Volkswagen of Easton responded

Hi Don, Excellent to hear of your positive experience with Al, Megan and Dan here at Silko Volkswagen. We are fortunate to have customers like yourself who share their feedback with us. Keep enjoying your Passat and please reach out if you need anything at all. We value your loyalty and look forward to assisting you again in the future! Be well.

January 22, 2024

amazing, i’m extremely happy with the service and loved getting the video explaining what they looked at and concerns. More

by ryanprocopio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Sim, Matthew Lucier
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Jan 23, 2024 -

Silko Volkswagen of Easton responded

Hi Ryan, We are so happy to see that Billy, Jeff and our Service Team here at Silko VW was able to ensure that you left pleased with their work and service. Thank you for taking the time to leave this positive review about us and your experience, Your complete satisfaction is important to us and we are always happy to assist with any of your automotive needs. If there is anything additional feedback you wish to share, feel free to reach out to me. Thank you! Joanne joanne.moniz@silkoautogroup.com

January 22, 2024

It’s nice to have a small dealership so close to my home. I will look forward to the new location in Easton MA. Just too bad VW terminated the cc and the Passat. Dan was very patient with my questions. More

by RROSENTHAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Braceros
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Jan 23, 2024 -

Silko Volkswagen of Easton responded

Hello! Thank you kindly for the 5-star review and feedback pertaining to your service visit with Dan and the Silko VW team. Thrilled to hear of your satisfaction and level of comfort with our location. Yes! Easton is very exciting and we are looking forward to continuing to assist with any of your vehicle needs once we move. The building is going to be gorgeous and still close to you! If you wish to discuss anything additional, my contact information is below. Thanks! Joanne joanne.moniz@silkoautogroup.com

January 21, 2024

They were great. Always there to help if needed. Very friendly people. Do a great job More

by christine18madden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Silko Volkswagen of Easton responded

Hello Christine! Appreciate you servicing your Mazda with us here at Silko VW. Totally agree! Jeff is so very nice and great to work with. Happy you wanted to share your experience working with Jeff and the team! Thanks for the 5-stars and stellar feedback. Very grateful. Be well.

January 21, 2024

Staff are helpful with Great customer service. Location is safe and waiting are is always clean More

by TASHIMASORHAINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Silko Volkswagen of Easton responded

Hi Tashima, Thank you for the positive review! We are delighted to hear of your great experience with Jeff and the team here at Silko VW. Your satisfaction is our top priority and we look forward to servicing you and your Volkswagen again. Glad you felt comfortable and safe!

January 17, 2024

Jeff is always a pleasure to work with -- very attentive and ready to address any concerns. More

by AVixamar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Silko Volkswagen of Easton responded

Thank you for sharing your feedback about how wonderful you are continuously treated by Jeff here at Silko VW. We are happy he is a part of our fabulous Service team. If there is something you would like to discuss further, please feel free to reach out to me as my contact information as below. Thank you Joanne joanne.moniz@silkoautogroup.com

January 16, 2024

Jeff was great to work with and always helps us out with any issues we have with vehicle. More

by DAVEPEREIRA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Dave, Not only is Jeff in Service appreciative of your 5-star review, but we at Silko Auto Group are as well. Great job, Jeff, and Dave thanks for your expression of gratitude. Wishing you many more enjoyable miles in your Tiguan.

January 15, 2024

For the most part, I have had a very positive experience at this dealership. It was initially not so, however I did go back and was given a different sales person who was excellent. The service department, More

by mgaff77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javani Rivera
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Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Maria, We certainly appreciate you giving us a 4-star review and a second opportunity to be of assistance when purchasing another Tiguan from us. I am thrilled you ultimately had the experience as expected. You are a loyal customer of Silko VW, and we are honored to continue being your choice for VW Sales and Service. Jeff in Service is fantastic! Appreciate the 5-stars there as well. Thank you for the feedback you provided as this is how we strive to be better. Enjoy the Tiguan!

January 11, 2024

high prices for work done high quotes for work not done do not make recommendations to others More

by JUMP4JOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Frederick, It's disappointing to read this review and learn that you were not satisfied with your most recent service visit here at Silko VW. You are a long-term, loyal customer of which we value immensely. We'd like to hear more about your experience, if you would like to discuss your concerns with me. My contact information is below. Thank you. Joanne Moniz joanne.moniz@silkoautogroup.com

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