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Silko Volkswagen of Easton - Service Center

Brockton, MA

4.6
305 Reviews

305 Reviews of Silko Volkswagen of Easton - Service Center

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May 29, 2025

Brought our Golf R in for it's first service appointment and a software recall update. All work was performed fast and to a high standard. Very pleased, and will be back. More

by nowsnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Silko Volkswagen of Easton responded

Thank you for sharing your experience! We’re so glad to hear that your Golf R’s first service and software update were handled efficiently and to your satisfaction. Our team takes pride in delivering high-quality work and timely service, and it’s great to know that the team at Silko VW came through during your visit. We truly appreciate your trust in us and look forward to welcoming you back next time!

May 19, 2025

Adam did my oil change and was very helpful and answered all of my questions. More

by XKENLINX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Haigh
May 30, 2025 -

Silko Volkswagen of Easton responded

Thank you for the great feedback! We're happy to hear that Adam took such good care of you during your oil change. It's always our goal to ensure every question is answered and that you feel confident in the service you receive here at Silko VW of Easton. We appreciate your visit and look forward to seeing you again at your next service!

May 18, 2025

John has been great , very helpful and understanding about my situation doing everything he can to resolve my issues with the vehicle , thanks for the great service More

by tsmbzs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Silko Volkswagen of Easton responded

Hi Christos! Thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear that John was able to provide the support and understanding you needed. Customer satisfaction is our top priority, and it's great to know that John went above and beyond to help resolve your vehicle issues. We truly appreciate your feedback and your trust in us!

May 15, 2025

The staff are friendly and accommodating. The Service department is helpful and eager to please ! More

by jryan0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
May 30, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for your kind words! We're thrilled to hear that our staff made you feel welcome and that our service team was eager to help. Providing a friendly, accommodating experience is what we strive for every day, and we're so glad that came through during your visit here at Silko VW. We truly appreciate your support and look forward to serving you again soon!

May 08, 2025

Outstanding service experience. Mario kept me updated as the appointment went along and offered options for my car. And washing the all weather mats after a brutal winter? Nice touc More

by BLINDONLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
May 30, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for your heartfelt review! We’re delighted that Mario kept you updated throughout your appointment and offered helpful options for your car. That extra care—like cleaning your all-weather mats after a harsh winter—is just one way we aim to go above and beyond for our Silko VW customers. Your kind words truly mean a lot to us, and we look forward to welcoming you back whenever you need us. If there’s ever anything we can do, please don’t hesitate to reach out!

May 02, 2025

Excellent. Professional. Informed me of progress and details while I waited in a comfortable area. Polite and engaging More

by mccarty_ef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Silko Volkswagen of Easton responded

Thank you for your wonderful feedback! We’re glad to hear you found our Silko VW team professional, polite, and engaging, and that you felt comfortable and well-informed throughout your visit. Providing a welcoming and transparent experience is very important to us. We appreciate your kind words and look forward to assisting you again soon!

May 02, 2025

Poor communication skills , don’t respond in timely manner , never resolved issues after purchasing vehicle from them , it’s been over 3 weeks , not sure what to do , if I knew this was how it was goin More

by tsmbzs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
April 24, 2025

I was very pleased with the results I received. I was told that certain things needed to be done . I find everyone pleasant. More

by donnat31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Silko Volkswagen of Easton responded

Hi Donna, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you were pleased with the results and that our team was pleasant and easy to work with throughout your visit. Providing clear communication about what needs to be done and delivering friendly, attentive service are very important to us. We truly appreciate your trust and confidence in our team. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Our goal is to ensure your vehicle stays in great condition and that every visit with us is a positive one. Thank you again for choosing us, and we look forward to welcoming you back in the future!

April 24, 2025

Very professional and courteous, they do what they say they’re going to do, very happy, no complaints so far More

by mkaplan18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin MacLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Silko Volkswagen of Easton responded

Thank you for your kind words! We’re delighted to hear that our Silko VW team was professional, courteous, and reliable throughout your experience. Your satisfaction means everything to us, and we’re so happy to know you’re pleased with our service. We look forward to continuing to exceed your expectations!

April 19, 2025

Responsive and helpful working to meet my needs for my vehicle. Jeff is pleasant and works to serve. More

by ANDERSON489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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