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Silko Volkswagen of Easton - Service Center

Brockton, MA

4.6
278 Reviews
Call Service Center (508) 824-7980

278 Reviews of Silko Volkswagen of Easton - Service Center

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January 27, 2025

I was very pleased with the service. I will be a repeat customer going forward. More

by avlanx
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 27, 2025 -

Silko Volkswagen of Easton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 24, 2025

Jeff is great! Service is always done in a timely manner, and he calls with updates More

by kakt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Silko Volkswagen of Easton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jeff delivered such a great experience!

January 22, 2025

Jeff is awesome with communicating with his clients. He makes sure you understand the work that needs to get done and he tries to save you as much money as possible. More

by DBROPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Silko Volkswagen of Easton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you again for choosing Silko Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

January 17, 2025

Poor communication. Was told part would take 2 1/2 hours to install by Nick. Dropped car off Sunday afternoon. Called at noon -no return call. My daughter called no More

by MRTANDME03
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Silko Volkswagen of Easton responded

Silko Volkswagen responded privately on 1/17/25 1:59 AM Thank you for sharing your feedback with us. We truly apologize for the inconvenience you experienced with the communication and service timing. It’s always our goal to provide clear and timely communication, and it’s clear we fell short in your case. We understand that you were told the part installation would take 2 1/2 hours, and we deeply regret that your expectations were not met. We also apologize for not returning your calls in a timely manner when you reached out for updates. This is not the level of service we strive to provide, and we will be reviewing our processes to ensure better communication moving forward. If you are still in need of assistance or if there's anything we can do to make this right, please don’t hesitate to reach out. We value your business and want to ensure your complete satisfaction. My email is Joanne.Moniz@SilkoAutoGroup.com Once again, I apologize for the inconvenience, and I hope we can resolve this issue to your satisfaction. Kindly, Joanne

January 17, 2025

Everyone at Silko Volkswagen is fantastic! I am always greeted warmly, helped quickly and treated as a valued customer. The service department is always very knowledgeable. Everything is exp More

by DJBelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Silko Volkswagen of Easton responded

Thank you for the wonderful review! We're so happy to hear that you've consistently had a positive experience with our team at Silko Volkswagen. Providing excellent service and making sure our customers feel valued is a top priority for us, and it's great to know that it's made such an impact on you. We truly appreciate your trust in our service department and look forward to continuing to take care of your vehicle!

January 15, 2025

After 19 years of dealing with the Silko group of dealerships I will no longer be giving you any of my business. More

by Ronaldbenaski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Silko Volkswagen of Easton responded

Hello Ronald, I'm truly sorry to hear about your negative experience with our dealership after all these years. We value the trust and loyalty of our customers, and it's disappointing that we couldn't meet your expectations. If you're open to it, I’d appreciate the opportunity to learn more about what happened so we can improve and hopefully restore your confidence in us. I did call you a moment ago and left a voice message. Please feel free to reach out if you’d like to discuss your experience further. You can email me directly at joanne.moniz@silkoautogroup.com Best, Joanne

December 26, 2024

Great service as always, everyone is always happy to help and make it very easy to have our cars serviced.. More

by Mont980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Silko Volkswagen of Easton responded

Thank you for the great review! We’re so happy to hear that you always have a positive experience with the Silko VW service team. Making the process easy and ensuring you’re well taken care of is our priority. We truly appreciate your continued trust and look forward to serving you again soon in our new facility in South Easton!

December 26, 2024

Service Dept- knowledgeable, professional, and accommodating. My vehicle was brought in- a quote given, repaired and ready to go by the end of the day. All of the Service personnel are friendly, More

by Galleryconsign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for your wonderful review! We're thrilled to hear that our Service Department here at Silko VW was able to provide you with knowledgeable, professional, and accommodating service. It's great to know that your vehicle was repaired quickly and that our team was friendly and helpful throughout the process. We truly appreciate your feedback and look forward to providing you with another great experience in the future! Thanks for the 5-stars!

December 19, 2024

"Great Experience After an Initial Misstep" I initially had some concerns about my experience at silko Volkswagen of brockton, but the service manager, John, went above and beyond to address them More

by Zakaria mouklachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul and George, John
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Dec 19, 2024 -

Silko Volkswagen of Easton responded

Thank you for taking the time to share your experience and feedback, Zakaria. We sincerely apologize for the issues you encountered. Your frustration is completely understandable, and this is not the level of service we strive to provide. Your feedback highlights areas of concern and where we need to improve. Please know we have already reviewed the situation with our team to ensure better attention to detail in the future. As mentioned earlier today when you reached out, this has been escalated and we will get back with you as soon as possible. Thank you, Joanne joanne.moniz@silkoautogroup.com

December 13, 2024

Jeff Richard was welcoming and friendly. I waited for my car to be serviced and it only take about an hour. More

by DASYLVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Silko Volkswagen of Easton responded

Hello! Thank you for your great feedback! We're so glad to hear that Jeff made you feel welcome and that your service was completed quickly and efficiently. We always strive to provide a positive experience for our customers. If you need anything else in the future, don't hesitate to reach out. We look forward to seeing you again at Silko VW!

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