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Silko Volkswagen of Easton

Easton, MA

Overview
Employees
Reviews
Vehicles
4.7
472 Reviews
Thank You for Choosing Silko Volkswagen The team at Silko Volkswagen would like to welcome you to our dealership in Easton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Brockton, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Brockton count on the high-quality vehicles and services found at Silko Volkswagen, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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661 Washington St

Easton, MA

02375

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Showing 472 reviews

January 29, 2025

Appreciated the same-day response to my inquiry about the 2024 GTI 380 SE. Set up an appointment that afternoon for the test drive, and the team not only matched pricing for the WRX I was about to buy but al More

by alexandernally
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Silko Volkswagen of Easton responded

Alexander, Thank you for taking the time to share your thoughts on working with Abby, Adam, and our team. We're glad to hear we delivered such a great experience! Congratulations on your new GTI 380SE!

January 27, 2025

I was very pleased with the service. I will be a repeat customer going forward. More

by avlanx
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 27, 2025 -

Silko Volkswagen of Easton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 24, 2025

Jeff is great! Service is always done in a timely manner, and he calls with updates More

by kakt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Silko Volkswagen of Easton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jeff delivered such a great experience!

January 22, 2025

Jeff is awesome with communicating with his clients. He makes sure you understand the work that needs to get done and he tries to save you as much money as possible. More

by DBROPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Silko Volkswagen of Easton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you again for choosing Silko Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

January 17, 2025

Poor communication. Was told part would take 2 1/2 hours to install by Nick. Dropped car off Sunday afternoon. Called at noon -no return call. My daughter called no More

by MRTANDME03
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Silko Volkswagen of Easton responded

Silko Volkswagen responded privately on 1/17/25 1:59 AM Thank you for sharing your feedback with us. We truly apologize for the inconvenience you experienced with the communication and service timing. It’s always our goal to provide clear and timely communication, and it’s clear we fell short in your case. We understand that you were told the part installation would take 2 1/2 hours, and we deeply regret that your expectations were not met. We also apologize for not returning your calls in a timely manner when you reached out for updates. This is not the level of service we strive to provide, and we will be reviewing our processes to ensure better communication moving forward. If you are still in need of assistance or if there's anything we can do to make this right, please don’t hesitate to reach out. We value your business and want to ensure your complete satisfaction. My email is Joanne.Moniz@SilkoAutoGroup.com Once again, I apologize for the inconvenience, and I hope we can resolve this issue to your satisfaction. Kindly, Joanne

January 17, 2025

Everyone at Silko Volkswagen is fantastic! I am always greeted warmly, helped quickly and treated as a valued customer. The service department is always very knowledgeable. Everything is exp More

by DJBelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Silko Volkswagen of Easton responded

Thank you for the wonderful review! We're so happy to hear that you've consistently had a positive experience with our team at Silko Volkswagen. Providing excellent service and making sure our customers feel valued is a top priority for us, and it's great to know that it's made such an impact on you. We truly appreciate your trust in our service department and look forward to continuing to take care of your vehicle!

January 17, 2025

The best best experience I’ve ever had buying car. Great people. They just get it at Silko. Buy your next car from them. More

by mjbren12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us at Silko VW. Our team strives to make car buying easy and enjoyable, we're thrilled that it showed, and it's great to know it made such an impact. We truly appreciate your recommendation, and we look forward to serving you again in the future! Congrats on your new vehicle!

January 15, 2025

After 19 years of dealing with the Silko group of dealerships I will no longer be giving you any of my business. More

by Ronaldbenaski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Silko Volkswagen of Easton responded

Hello Ronald, I'm truly sorry to hear about your negative experience with our dealership after all these years. We value the trust and loyalty of our customers, and it's disappointing that we couldn't meet your expectations. If you're open to it, I’d appreciate the opportunity to learn more about what happened so we can improve and hopefully restore your confidence in us. I did call you a moment ago and left a voice message. Please feel free to reach out if you’d like to discuss your experience further. You can email me directly at joanne.moniz@silkoautogroup.com Best, Joanne

January 03, 2025

Al was very efficient and easy going. He made the process of purchasing a car nice and easy! More

by egoncalves83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Silko Volkswagen of Easton responded

Thank you for sharing your experience! We're so glad to hear that Al made your car-buying process smooth and enjoyable. Efficiency and ease are important to us, and it’s great to know Al delivered on both. We truly appreciate your feedback and look forward to assisting you again in the future from our new location in South Easton. Thanks for choosing Silko VW!

December 26, 2024

Great service as always, everyone is always happy to help and make it very easy to have our cars serviced.. More

by Mont980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Silko Volkswagen of Easton responded

Thank you for the great review! We’re so happy to hear that you always have a positive experience with the Silko VW service team. Making the process easy and ensuring you’re well taken care of is our priority. We truly appreciate your continued trust and look forward to serving you again soon in our new facility in South Easton!

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