Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
548 Reviews of Silko Honda - Service Center
Sort by
March 16, 2018
Simply the BEST..... I've been going to Silko Honda for over 10 yrs to have service done to my CRV. Work & rates are reasonable and the staff is just amazing. After hittin I've been going to Silko Honda for over 10 yrs to have service done to my CRV. Work & rates are reasonable and the staff is just amazing. After hitting 300K with my accord I bought a 2004 CRV that car was at 215K when I gave it to a family memeber and purchased a 2014 CRV my salesman Jason was so patient and helpful working with me to find the right car of me.THANK YOU Silko!! More
by Baxterca2
February 13, 2018
Great dealership Everything went so smoothly with the experienced staff. Well run dealership.this is the second auto I've purchased from Silko.will recommend dealershi Everything went so smoothly with the experienced staff. Well run dealership.this is the second auto I've purchased from Silko.will recommend dealership to others. More
by Cars
January 28, 2018
Just renewed my lease for a new 2018 crv. The process was very streamlined. Tim Colbert was extremely knowledgeable and very professional. We appreciated all that was explained to us by him. A The process was very streamlined. Tim Colbert was extremely knowledgeable and very professional. We appreciated all that was explained to us by him. A++. Also Chris Casey greeted us and of course Adam. Thank-you all for being so nice. A big shout out to Melissa in finance. She was so nice too, explained every thing well. Another thanks to Jaimie in service.He has always been so nice and accomadating to me. Thanks to all again! More
by Catloverx2
December 09, 2017
Rude Service Department I bought my car here a few years ago and have always gotten the service done on it here at Silko. The men that check you in for service have always b I bought my car here a few years ago and have always gotten the service done on it here at Silko. The men that check you in for service have always been unpleasant and unwilling to help. Recently I came in for an oil change and pulled into the same building I have for the past couple of years. One of the service agents rudely came over to me asking what I was doing there and that I was in the wrong building. When I told him I have always pulled into this building for oil changes he cut me off and told me "Well obviously you have been doing it wrong all of the times". The funny part is that he has checked me in for oil changes before in this exact spot. I am extremely unhappy with the service, I loved the sales team and finance when I bought the car, but unfortunately the service department ruins this dealership and I will be taking my business elsewhere in the future. More
by Cody
Employees Worked With
Unsure of name, Possiby Jared
March 27, 2017
I would only recommend going here if you're buying a Honda. This is a used car dealership. So they sell new and used Hondas and also other makes and models. If you see a beautiful car with a great deal but if i This is a used car dealership. So they sell new and used Hondas and also other makes and models. If you see a beautiful car with a great deal but if it's not one of their makes don't purchase it because they will not know how to service it even though they will offer you every other oil change for free. Even the simplest things throw them off. It's just an annoying experience. Made an appointment for an oil change and waited 2 hrs then checked with the representative bc of the wait time. His response was we forgot to order parts for your oil change bc we don't carry that here. Needless to say, they rushed the service and I've been leaking oil since. More
by Shelly84
August 16, 2016
Do not honor appointment times I scheduled a maintneance appointment at the service center for 10am, a time that they stated was available the afternoon before my appointment. I arr I scheduled a maintneance appointment at the service center for 10am, a time that they stated was available the afternoon before my appointment. I arrived the next morning 5 minutes early and found that both service bays were full. When I checked in with the service staff member, he stated that they were busy with walk in customers, and would be delayed in getting to my vehicle. What is the point of scheduling an appointment if it is not honored? This was my first time visiting this location, and will be my last. More
by 13AccordisAwesome
Employees Worked With
Unknown
September 11, 2015
The dealership makes false promises. Total disappointment on every level. we bought a certified used car from Silko Honda. Took them 4 hours to do the paperwork. And then additional 2 Total disappointment on every level. we bought a certified used car from Silko Honda. Took them 4 hours to do the paperwork. And then additional 2 hours for registration. ON the Second day the car was dead. wont start. I called them and they asked me to get the car to Them. Thankfully we have AAA and were able to get it to them and they replaced the battery. The offer was free car washes and every other oil change is Free, when we bought certified used car from them . For free car wash they they just sprinkled water on the car and gave it back. My car would be washed better if I drove in rain, For Oil changes the offer is every other oil change is free. I asked during the sales process and I was informed that I could get one oil change any where and the next oil change is Free. I cross checked by asking, "so its not buy one get one free"? They asserted that I could get oil Change done at any place and the next one would be Free. Well When I took the car in for oil change,I was informed, rather rudely that it was buy one get one deal, over charged me for the service and no they would not diagnose the weird noises car was making without a diagnostic fee, When I spoke with the manager about this behavior, the manager defended him and made personal attacks on me!! The manager got angry and talked to me in a way that was not very appropriate ( to say the least, He thought I was stupid) So far I have not needed to use their so called "Power train warranty" but I am sure that would be a total disappointment too. More
by classicdesigner
Employees Worked With
Shaun
March 11, 2015
Scaring my wife to get brake pads done at 44000miles I had my wife bring my 2011 pilot for transmission sensor issue. They said it is not covered under power train warranty since it is electronic compone I had my wife bring my 2011 pilot for transmission sensor issue. They said it is not covered under power train warranty since it is electronic component, and quoted just under 400 bucks for the job. Which was fine, but when the service tech Alex scared my wife that the car needs both brake pads right away, I smell something fishy. I have charged brake pads and rotors all my life. My pilot only had 44000miles and I can visually see the outer pads look good in certain angle, but inside pads could be different story, since it touches piston directly, so I told him to give me an estimate only, which was close to $800,(both front, rear and brake flush, no rotors). I went to buy parts right away. She came home and I tooks the wheels off and lift the caliper,(Honda is easy, one screw off, lift and change). Just as I expected still a lot left, probably another 30000miles. I swap it anyways, since I already committed to the job. And I was thinking, if I was there, would this have happened? How many woman customers got ripped off by scare tactics. I called Alex the technician, and asked what did he see for him to determine, it needed brake job immediately? He used the blame game, he said she said. Also later on, I myself found out that I had extended warranty that I purchase at this dealer when purchased new. I mention to Alex, and he said, yes it's covered under that warranty, but has $100 deductible, and transmission flush doesn't get covered. Wow! I was disgusted, but i decided to let all go. Im writing this complaint because, even after 2 month, I'm still waiting for my refund of $105 dollars. I called Alex again and he said he will resubmit the claim. I'm still waiting. So lesson number one. Never buy extended warranty, when buying new, never send your wife or girlfriend for service, and remember dealer is only interested in their favor, they will not go extra mile to look up if you had extended warranty. Silko home of lifetime warranty, ?????? More
by Bruce
Employees Worked With
Alex
July 26, 2014
OverPromise and UnderDeliver I purchased my 2012 Honda civic EX about two months ago. I was told that since it was a certified used vehicle I was entitled to a spare key which the I purchased my 2012 Honda civic EX about two months ago. I was told that since it was a certified used vehicle I was entitled to a spare key which they didn't have. Since then I have called the dealership six times regarding this issue. At the end of each call I was told someone would "get back to me". No one from Silko has ever returned one call regarding this issue i've visited their dealership twice , Sent two emails and made the aforementioned six phone calls and still no key. Ironically when their sales person thought I was interested in purchasing a car I would get unwarranted phone calls on a daily basis It seems once you sign on the dotted line and there is no more money to be made, customer service goes completely out the window. This is the third and quite possibly the last vehicle I purchase from Silko More
by Raybeee
Employees Worked With
Maria Carvalho
February 21, 2014
I visited Silko yesterday 02/20/14. Before hand I'll tell you I had a flat tire. Once the lugs nuts were removed the wheel still would not budge. Called service and the tech told me alloy wheels sometim tell you I had a flat tire. Once the lugs nuts were removed the wheel still would not budge. Called service and the tech told me alloy wheels sometimes get stuck and to just give it a good swift kick near the top (but not so hard as to knock it off the jack). It worked. Thank you #1. Arrived at Silko and the service person not only had the flat fixed, he also put away my spare, the jack and all the jack tools leaving no evidence there was ever even a problem. Thank you #2. In addition, he told me that I use Silko so often for service (I bought it at Silko and no one but Silko has ever serviced this car), that there was no charge! Thank you #3. You guys rock! More
by mvandal54
Employees Worked With
