Silko Honda

We made a buy decision and as promised informed both sales and the F and I Director of our plans to fund the purchase the very next day; our plan was accepted and agreed to; two days later we received sales and the F and I Director of our plans to fund the purchase the very next day; our plan was accepted and agreed to; two days later we received two messages from F and I and sales informing us that a) a second deposit had been taken and b) the purchase had to be made the next day; both insulting and disturbing to us since we had already discussed and gotten agreement on the purchase process and in doing so informed Silko personnel that the purchase would require a 7-10 day period; after resolving the miscommunication we proceeded to complete the purchase; Friendliness yes but disclosure and lack of professionalism on managements part had us thinking of cancelling our purchase; On the positive side we received apologies from sales and found Mike Gentilucci, Sales Consultant, to be competent, respectful and consider him a real asset to Silko and credit him for enabling us to leave with an overall positive feeling about Silko. More

I don't usually make comments but I am going to make an exception this time. We had a great experience with Silko. We already knew what we wanted before we went to the dealership thanks to Rachel. She is t exception this time. We had a great experience with Silko. We already knew what we wanted before we went to the dealership thanks to Rachel. She is the reason we chose to go to Silko in the first place. Dealing with her online was easy. We found she answered any question we had honestly and quoted us a good price. When we walked into the dealership Chris greeted us. We found him to be very friendly and outgoing. Not at all pushy. He listened to everything we said and answered every question honestly. He walked us out to the lot and let us pick the car we wanted. He walked us through every aspect of that car and then we took it for a good test drive. We were not rushed, it was already closing when it was time to do the paperwork and Mr. White,who I"m sure must have already had a long day help us with the paperwork. He was very friendly and professional. I think Rachel, Chris and Mr. White are a big asset to Silko Honda. What we liked the most is the honesty, the friendly and relax atmospher of this dealership. Everyone had a smile on there face. Even other salemen came over and congratulated us on buying our CRV. I would highly recommend Silko to anyone. More

Mike and TJ were always available to answer any questions. Mike made us feel comfortable and was very informative! He new the inventory and explained everything completely. If there is ever a quest questions. Mike made us feel comfortable and was very informative! He new the inventory and explained everything completely. If there is ever a question we have, I know we can stop by, and get the answer. The whole process was great! More

We had a wonderful experience here from the moment we walked in the door. So glad we switched from Herb Cahmbers Seekonk! We found the service to be great at Silko and all of the people we dealt with o walked in the door. So glad we switched from Herb Cahmbers Seekonk! We found the service to be great at Silko and all of the people we dealt with on the telephone and in person to be great at Customer Service. The fould what we wanted at the right price! More

Overall the rating is good not great(5)because we were told the following: 1) Silko told us that they would handle returning the old plates from the trade in but they did not. The plates had to be tur told the following: 1) Silko told us that they would handle returning the old plates from the trade in but they did not. The plates had to be turned in because the new ownership was joint whereas the trade in vechicle's ownership was for just one of us 2) We were told, when considering purchasing the vehicle, that the loan rate would be 0.9%. But when we signed the contract, the rate jumped to 1.9%. We were not told why we could not get the lower rate. 3)The price of the car was OK but not great, according to the Consumer Report magazine's "new car report", which we purchased. Additionally, the trade in sale was below what we expected, according to Blue Book prices 4) We were told that Silko would get the state inspection sticker onto the vehicle for us. But then, when we took delivery of the vehicle, we learned that we had to do this ourselves. 5) The Nav system installed in the vehicle is not up to date. While it recognizes the street we live on, it can not navigate to it from the main road nearby. My other car has a Garmin GPS that we updated about 1/2 year ago, and its maps navigate to our home perfectly. 6) On a positive note, the salesman was very helpful. He even brought the same kind of car to our home so that we could be sure it would fit into our small garage. More

The feel of this dealership is very relaxed from the minute you walk in the door. The sales people want to work with you and do not pressure sell. I was treated with respect and professionally by the fr minute you walk in the door. The sales people want to work with you and do not pressure sell. I was treated with respect and professionally by the front desk, the sales Person(Michael) the finance staff and the management team. I would return do this dealership again in the future and will highly recommend them to my friends and family. A great car buying experience. More

I had a great experience at Silko Honda. Every aspect was enjoyable. Our salesman was Chris Casey, However; prior to our visit we had spoken on the phone with Rachel. She dealt with the internet aspect was enjoyable. Our salesman was Chris Casey, However; prior to our visit we had spoken on the phone with Rachel. She dealt with the internet aspect of Silko Honda, yet Chris felt she should stop by to say Hi. He was also very thorough about going through the car and all of its features. Lastly, in order to be able to get my car the next day, Chris came in on his day off to make sure I got my out of state plates. More

I took my 2006 Odyssey in for service but saw a 2010 Odyssey Touring model on the showroom floor and decided to tade mine in. This is the fifth vehicle I have purchased from Silko and I have always been Odyssey Touring model on the showroom floor and decided to tade mine in. This is the fifth vehicle I have purchased from Silko and I have always been very satisfied with the sales people and the service department, both are extremely friendly and courteous. No high pressure like many other dealerships I have been to. More

All good. This is the first time I have owned a Honda and only the second time I have purchased a new car in my 58 years and the experience at Silko Honda was excellent. The price was fair, every employe and only the second time I have purchased a new car in my 58 years and the experience at Silko Honda was excellent. The price was fair, every employee had a smile, my salesman was thorough, friendly and patient with my decision process.... and I can't wait to drive my new CRV! More

My husband and I went to Silko, after having visited other Honda dealers. The price was not the best at Silko, but we bought our new car here due to the knowledge, courteousness, friendliness and overal other Honda dealers. The price was not the best at Silko, but we bought our new car here due to the knowledge, courteousness, friendliness and overall attitude of Chris Casey. He was instrumental in getting us to purchase our car from Silko. More