Silko Honda

Unprofessional Sales Manger!!!! Worst experience ever! After signing a contract on a Tuesday we planned on picking up our new Honda Pilot on Thursday. Received a call from our sale Worst experience ever! After signing a contract on a Tuesday we planned on picking up our new Honda Pilot on Thursday. Received a call from our salesman that another document needed to be signed. When we arrived at the dealership the document was a new contract with completely different numbers on it. We requested to see a Sales Manager to explain the change. My husband I were threatened by Sales Manager, Chris Rapozo, to sign the new contract. Rapozo stated that if we did not sign the new contract then he would pull our 30,000 mile service plan. His attempts to intimidate and berate us were distasteful. He is completely unprofessional and would never go back to Silko Honda because of his actions. After Rapozo was done threatening us I stepped into the hallway to speak with my husband. Rapozo came out and told me I couldn't stand there. I told him I would stand wherever I wanted. We have leased three other vehicles from Silko over the years. Will be bringing our business elsewhere and recommend others do the same. On a lighter note our salesman, Rick Santos, was excellent. More

Our least stressful new vehicle purchase From the initial looking for a new car, to the final purchase, I can't say anything but positive feedback. My husband went online and then was contact From the initial looking for a new car, to the final purchase, I can't say anything but positive feedback. My husband went online and then was contacted by Rachel. We went in to Silko, knowing what we wanted, and did not have the usual "pressure" to look, consider, or just try anything, but what we wanted. Juan Mejia helped us understand the process, gave an incredible overview of the vehicle, and walked us through bumper to bumper. He was not only very helpful, but very personable and a pleasure to work with. He stands by his word, and has assured us, more than once, he'll be there if we need anything. I would recommend family and friends to Silko in a heartbeat! Julio was also quick and informative in getting us the financing for our new Accord. All in all, it was a great experience. More

2nd Honda with Silko I can't say enough great things about my experience with the gentlemen at Silko. I am now on my second lease with Honda and Silko and couldn't be hap I can't say enough great things about my experience with the gentlemen at Silko. I am now on my second lease with Honda and Silko and couldn't be happier. Everyone knows the car buying experience can be stressful. Not a Silko, I find them to be upfront and hassle free and very willing to work within your budget. More

Unheard of pleasurable dealer experience! My husband and I had been putting off trading in our Expedition for lots of reasons, one of which being we were absolutely not looking forward to havi My husband and I had been putting off trading in our Expedition for lots of reasons, one of which being we were absolutely not looking forward to having to deal with car salesmen. Our past experiences have not been the greatest, and we were expecting a long, drawn out, pressured sales pitch/experience. We were quite surprised that our experience at Silko was nothing at all like what we expected! Craig was our sales guy, and he was a pleasure to deal with. He was very knowledgeable and answered all of our questions. He never once pressured us to make a purchase or to even make a decision right then and there. And, even though we were there on a busy night, and kept him way past closing time, he never made us feel like we were inconveniencing him. We returned the following night to have our trade appraised and they worked with us to get us into the vehicle we wanted, at the price we wanted to pay, and offered us a decent amount for our trade. The whole transaction went smoothly from start to finish - without any pressure. More

Wonderful Experience w/ Juan @ Silko I came to Silko because my parents had recently purchased a CRV from them and reccomended them for their service, prices and overall friendliness I came to Silko because my parents had recently purchased a CRV from them and reccomended them for their service, prices and overall friendliness. I knew I was looking for a Honda when I began my car search. I was greeted by Juan Mejia and I could tell immediately that he was a great guy- honest, up front, and someone I wanted to work with. His service and ability as a salesman were exceptional, but the primary reason for my satisfaction stems from how he treated me as a person. I was able to relate well to him, and could tell he had my best interests in mind. I can honestly say I've never spoken to a car salesman the way Juan and I conversed. He was interested in my life, my career, my hobbies and showed a level of dependence and kindness I had never experienced at a car dealership. In my closing paragraph, I will elaborate on my experience with Juan - because I really can't say enough good things about him. At first, I wanted a Civic- for my long commute, and for price. I went in weeks before my actual purchase to check on a Civic. I was ready to trade in my car and buy, but my circumstances soon changed. I was in an accident, and because the car was considered a total loss, I actually lucked out and was able to spend a bit more than I initially expected! So then my focus was on finding an Accord, the car I really wanted in the first place. There was a 2-3 week time period around the time of the accident where i hadn't visited the dealership. Juan checked in on me a couple of times, but not to the point of overwhelming me- he was very patient and understanding. Then he showed me the 2010 Accord EX-L that I wanted. After a couple of hurdles, he was able to accomodate my needs and offer me the car at a fair price. Maria was great to work with in Finance. She was friendly and comforting. They were past closing hours and she didn't rush us. She explained everything thoroughly, and made the often overwhelming process of buying a car and finishing paperwork seem quick and easy - She was wonderful. Also, I did not select him below because I believe he is now a sales manager, but Chris Casey was also awesome to work with - he was once a salesman when my mom bought her CRV. He was able to help us make the deal happen. But I can't say enough about my experience working with Juan Mejia. I would reccomend anyone looking for a Honda to head to Silko, and to speak with him specifically. He was very knowledgable about the product and patient with my decision making. I'm sure the other Silko salesmen are great - but I thought that Juan went above and beyond for me. He's a man of integrity. He fought to get me what I wanted and even went as far as to stay after hours while I was simply completing the financing paperwork and his job was over, probably just to walk me out. Juan was also kind to my mother, that says a lot about a person. He picked me up at my rental return with my new car as the dealership was closing, on a Friday night, after making his 45 minute commute to work JUST to hand over my new car. I know Juan will excel as a salesman at Silko. If not, it'll only be because he's quickly moving up the ladder into management - So you better head to Silko and work with him before he's promoted! :) More

Threepeat customer This our third New Honda purchase with Silko. We bought our first new Honda a 2008 CRV LX and had a great experience ,so good in fact that in 2010 w This our third New Honda purchase with Silko. We bought our first new Honda a 2008 CRV LX and had a great experience ,so good in fact that in 2010 when it was time to replace our other family vehicle we came back and got a 2010 Civic LX . We continued to have great service on these vehicles with Silko and Bill Harris through the years. So naturally when we where ready to replace the 08 CRV we came in and traded it in for a New 2014 CRV EX. Again we received a helpful , knowledgeable , and courteous Experience . We had done some pre online and Brick and mortar scouting and pricing . Silko was by far the best overall deal ,exceeding our expectations . Thank you Silko for your continued Excellence. More

Costumer for Life I had a couple of bad experiences with car dealership prior to going to Silko Honda. I cannot say how impressed I was by Silko Honda. Options were gre I had a couple of bad experiences with car dealership prior to going to Silko Honda. I cannot say how impressed I was by Silko Honda. Options were great and costumer service was excellent. Without hesitation I would recommend this dealership. Juan and Julio went above and beyond! I financed my car within the week and cannot be any happier with my decision. More

Drove 130 miles to purchase Honda from Silko. We live on Cape Cod and found Silko to be price competitive with our local Honda dealers. In addition Silko offers 24 Month/25K mile free Maintenance We live on Cape Cod and found Silko to be price competitive with our local Honda dealers. In addition Silko offers 24 Month/25K mile free Maintenance and a Lifetime Powertrain warranty. On top of that, we found their sales and service department to be more responsive than dealers here on the Cape. For a young sales person, Mr. Mejia impressed us with his knowledge of the 2014 CRV-EX we purchased and with his command of the paperwork necessary to complete the transaction. More

New fan of Honda and Silko I cannot recommend Silko enough. I had a bad experience with another dealer that kept the pressure turned up to eleven and tried to rush me into buyin I cannot recommend Silko enough. I had a bad experience with another dealer that kept the pressure turned up to eleven and tried to rush me into buying a car before I was ready. I went to Silko and was very pleasantly surprised. Silko is very easygoing, informed and they care about the customer. When it comes time to replace my wifes car, we're going to Silko. I've dealt with a dozen dealerships through the years but none of them offered as pleasant experience as I had at Silko. More