Sierra Toyota - Service Center

Conscientious I have always been impressed by the customer service at Sierra Toyota. They are efficient and go the extra mile, even providing a free wash with serv I have always been impressed by the customer service at Sierra Toyota. They are efficient and go the extra mile, even providing a free wash with service. More

great price fair trade in I got the car in one day. julie great sales person, very professional. Carlos was some one who I bought a car from years ago. He was very helpful showing how every thing wor julie great sales person, very professional. Carlos was some one who I bought a car from years ago. He was very helpful showing how every thing worked in thw BMW. Brian made it all come together in one day. More

Always receive excellent service Always feel welcome when walking into the service department. Ms. Flores gave me a detailed explanation of what the 120,000 miles service would consi Always feel welcome when walking into the service department. Ms. Flores gave me a detailed explanation of what the 120,000 miles service would consist of and the cost. Plus, items that I did not need to have completed for the service she deleted from the service order. Very, very happy with the service performed on my vehicle. More

No appointment When I called in to maintenance, I was given February 21th at 7:45AM.. I arrived at 7:30AM and after checking, seems I was not slotted for that perio When I called in to maintenance, I was given February 21th at 7:45AM.. I arrived at 7:30AM and after checking, seems I was not slotted for that period. Also, before I went, I received an e-mail saying I was appointed for February 18, at 6:00AM. After some time I was finally slotted and the work was competed. During the service, I was kept informed as to what was going on and the progress of the service. More

service Humberto treated me with great respect, got my car serviced promptly, and gave it back to me spotless!! thank you for such professional service. Ma Humberto treated me with great respect, got my car serviced promptly, and gave it back to me spotless!! thank you for such professional service. Mary More

Great maintenance service I take my highlander in for timely maintenance service when required by the mileage. Austin takes care of all the details. He is very knowledgeable an I take my highlander in for timely maintenance service when required by the mileage. Austin takes care of all the details. He is very knowledgeable and informative. I am very pleased every time as they are fast and I trust their work. I would always recommend using Toyota’s services. I gave them my email and received copy of the worksheet of completion on my email site prior to Austin coming to give me the keys in the waiting lounge.. This is a wonderful addition for me to read the report and then cover any questions with Austin . Great communication! Interested in buying a vehicle? Ask for Frank Pequeno, he has lots of experience and will find the right match for your lifestyle. More

Haven't been able to fix our problem since the start We purchased an in headrest DVD system when we bought our van and it has NEVER worked correctly. We have had it in for service multiple times. NO ONE We purchased an in headrest DVD system when we bought our van and it has NEVER worked correctly. We have had it in for service multiple times. NO ONE seems to be able to fix it. Now they are telling us that they refuse to replace it. More

Always good service All staff is always great. They always find a way to help or ask if you need anything. Comfortable lounge setting. And service was free All staff is always great. They always find a way to help or ask if you need anything. Comfortable lounge setting. And service was free More

Service was great, service advisor Humberto was horrible Service advisor, Austin and parts manager went above and beyond to track down a part which was preordered and paid for. Service advisor Humberto was Service advisor, Austin and parts manager went above and beyond to track down a part which was preordered and paid for. Service advisor Humberto was horrible as it took him 40 minutes to write up a quote for one hose. And when I had called to find out if the part arrived I was told someone would have to call me back. When Humberto called me back 20 minutes later I was told there was no ETA on hen the part would arrive.I had to lodge a complaint With Mr. Han the owner of the dealership. He listened to my concerns and got Austin and the parts manager involved to locate my part. Within an hour of meeting and sharing my complaint, I received a call back from Austin stating part was located and my appointment the following Monday could be kept. More

Monday Morning Appointment Service time was great as work was done faster than told. Also, I was running late for my appointment and Austin took care of everything. Service time was great as work was done faster than told. Also, I was running late for my appointment and Austin took care of everything. More