Sierra Toyota - Service Center

Excellent customer service Austin Fornoff, the service specialist went to great lengths to find me the best price on a replacement battery for my 2010 RX450H Lexus. Plus he agre Austin Fornoff, the service specialist went to great lengths to find me the best price on a replacement battery for my 2010 RX450H Lexus. Plus he agreed to keep my vehicle in the shop after completing the repairs until I returned from my out of town trip. More

Excellent service very pleasant experience very time From the time you drive in to when you leave employees are very nice, helpful, your not waiting all day , car wash coupon is great... From the time you drive in to when you leave employees are very nice, helpful, your not waiting all day , car wash coupon is great... More

Never going to another dealership. I called other dealerships down here in Sierra vista trying to get info on a very small part need to fix the back hatch of my pathfinder. Lawley told I called other dealerships down here in Sierra vista trying to get info on a very small part need to fix the back hatch of my pathfinder. Lawley told me the part would cost $13 one day and $39 another. I thought this was outrageous! I decided to call Sierra Toyota and got ahold of Daniel acosta and he was very knowledgeable and friendly! He took care of me very well and I will continue to go to him for any auto needs. More

Friendly and professional service Just the second time I have been in for service. Very happy with the on time appts. And happy with all the service provided. I will keep bringing Bo Just the second time I have been in for service. Very happy with the on time appts. And happy with all the service provided. I will keep bringing Both vehicles in for all service needs. More

GREAT SERVICE I stopped in without an appointment because the alarm buzzer would stop. The technician knew exactly what was wrong, fixed it, explained how to avoid I stopped in without an appointment because the alarm buzzer would stop. The technician knew exactly what was wrong, fixed it, explained how to avoid this n the future and I was in my way in less than 5 minutes. My out of town guests were impressed!! More

What I asked for was great...but THEN Leaving maintenance visit, I noted a sound and a minor drag going over bumps, dips, and on hard turns; the splash guard is hanging down! Leaving maintenance visit, I noted a sound and a minor drag going over bumps, dips, and on hard turns; the splash guard is hanging down! More

Questionable service, poor customer service As soon as the free service ran out, seemingly unnecessary "routine" service suggestions keep getting brought up for 2.5 yr old car. The commercial fo As soon as the free service ran out, seemingly unnecessary "routine" service suggestions keep getting brought up for 2.5 yr old car. The commercial for the RAV shows it climbing rock & going off road so I chose it for my 5 miles of graded dirt road. Now I'm being told I need new brakes & roters & other expensive options for synthetic parts that should last a long time. Also the complimentary car wash has been dropped as a cost saver. Really? This was a nice customer service action. How much could this possibly save compared to customer satisfaction? I live rural & was counting on that rinse off to my car. I was very disappointed. Since this gesture has been eliminated & I've lost my trust in service, I will look elsewhere for my vehicle service needs from now on. More

Realignment Took my 4Runner in for its 25000 mile service and service department recommended I get my 4Runner realigned. The first go around I received my vehicle Took my 4Runner in for its 25000 mile service and service department recommended I get my 4Runner realigned. The first go around I received my vehicle back and the steering wheel was slightly crooked. A week and a half later I Called the service department again and they kindly asked me to bring it back and they realigned it at no charge and it’s perfect now. I was pleased. More

Top notch . Fair, professional, and prompt service. Sierra Toyota has an outstanding team environment, and each individual takes pride in his or her work. I hig . Fair, professional, and prompt service. Sierra Toyota has an outstanding team environment, and each individual takes pride in his or her work. I highly recommend Sierra Toyota to service any vehicle, even regardless of make. More

Great service, communication, and price I dropped my car off for its 30,000 mile maintenance and was picked up by a colleague to attend work training. Humberto Pena arranged to message me w I dropped my car off for its 30,000 mile maintenance and was picked up by a colleague to attend work training. Humberto Pena arranged to message me with an estimate, if there were any damage due to the mouse that had gotten into the engine area. Fortunately, there was no damage, it cost exactly what was quoted as an estimate. My training ran slightly short, but the car was ready when I got back. Mr. Pena answered all of my questions and gave me a lot of useful information. Great service, thanks a lot! More