Sierra Toyota

Everyone we had contact with were very helpful and willing to meet our needs, they answered our questions and kept us updated about our new vehicle. willing to meet our needs, they answered our questions and kept us updated about our new vehicle. More

Jeff is a great person who exhibits professionalism and fairness when dealing with customers. Our experience at Sierra Toyota was probably one of the best in my over 50 years experience with dealerships. T fairness when dealing with customers. Our experience at Sierra Toyota was probably one of the best in my over 50 years experience with dealerships. The process was fast, efficient, and a pleasure to perform. Sierra Toyota staff, to include their finance people, and management are superior to every other dealership in the area. As a retired military officer; retired LE; and retired business owner, I would highly recommend Sierra Toyota for all automotive purchases and needs. You will not find better, more professional dealership staff than at Sierra Toyota. Ask for Jeff; he is outstanding! More

I took my Highlander in for its first service and everything was great. The weight was minimal. I called ahead and got a schedule and got in and out on time. I only wish they still did their own car everything was great. The weight was minimal. I called ahead and got a schedule and got in and out on time. I only wish they still did their own car washes because I hate taking my vehicle through the drive-through ones. More

Was very pleased with service, I had called at last minute Jared got me in and taken care of quickly. Everyone was helpful and friendly as always. Big Thanks minute Jared got me in and taken care of quickly. Everyone was helpful and friendly as always. Big Thanks More

Fast, Professional, and efficient Service. I was well taken care of. I always enjoy my experience with Sierra Toyota. I establish long personal relationships with my Service Managers. I have n I was well taken care of. I always enjoy my experience with Sierra Toyota. I establish long personal relationships with my Service Managers. I have never been disappointed. More

1. I had asked that the backseat be repaired. I wasn’t told that it couldn’t be repaired in this visit and another technician would have to look at it but I didn’t learn this until I was at the counter to told that it couldn’t be repaired in this visit and another technician would have to look at it but I didn’t learn this until I was at the counter to pay the bill and had no other way to get home. I said, “If you had told me, I would have let you keep the car until it could be fixed because we have three cars and two drivers and the time to make another appointment is a major hassle.” 2. I had been called about what to do about a tire that couldn’t be repaired. The option I selected was to put on the spare bc the bad tire was under warranty with Discount Tire. AFTER I got down there to pick up the car, I was told, “We couldn’t get the spare tire out bc you didn’t have the right equipment but we pumped it up so you can drive down to Discount Tire right now.” To which I responded, “I DON’T HAVE TIME TO GO TO DISCOUNT TIRE ‘RIGHT NOW’ AND IF YOU HAD TOLD ME THAT, I WOULDN’T BE HERE PICKING UP THE CAR.” 3. The possibility of a free rental was offered and that person slipped away and I didn’t see them again. 4. When I got home and looked at your report, I saw that the cabin air filter was marked red and needed replacing but it wasn’t done and no one told me about it. 5. Nothing in the report I was given mentioned the bad tire and nothing identified which one needs to be replaced. 6. When I took the car to Discount Tire on Saturday, none of the tires were low on pressure so I called you to ask if you knows with tire was bad. The person on the phone asked, “how are you today?” I said, “I’m still unhappy about my service experience with you on Wednesday.” She said, “I understand that.” And went in like I had said nothing 7. When I told Discount which tire the problem was with, they came back to say, “We were able to repair the tire and I don’t know why Toyota said it wasn’t fixable bc the problem was right in the middle of the tread.” 8. A friend reinstalled the seat for me that your technician couldn’t. 9. Discount Tire showed me the tool needed to access my spare and told me I could buy one on Amazon. How could a Toyota garage not have a tool to access the spare tire on a Toyota vehicle? In over 25 years as a Sierra Toyota customer under three different owners, we have never experienced anything close to this. More

Caring of customers & prompt in response. They came to a nearby grocery store to inflate my tire so I could get to the dealership for repair. They came to a nearby grocery store to inflate my tire so I could get to the dealership for repair. More

I would recommend this dealership for anyone looking for a vehicle. Friendly and courteous. Great group of people to work with. a vehicle. Friendly and courteous. Great group of people to work with. More

The service went smooth as expected. Jared was courteous and informative. The service took about as long as expected. Jared was courteous and informative. The service took about as long as expected. More

Everyone was friendly and helpful. The whole process took an hour and a half from start to finish. The whole process took an hour and a half from start to finish. More