Sierra Toyota

My first experience with the service department it could’ve been a little bit better. I dropped my 2017 tundra off first thing on the morning of July 19, 2023. Ask for a simple oil change and multipoi could’ve been a little bit better. I dropped my 2017 tundra off first thing on the morning of July 19, 2023. Ask for a simple oil change and multipoint inspection. Also asked how long I expected to wait since I had to pick up somebody at sky harbor early that afternoon. Stacy had told me it should be no longer than one hour. After one and a half hours went by I stuck my head out into the service center and saw that my truck was still on the rack with all tires on the ground. I specifically asked no tire rotation to be done since it was done the previous week by Costco. Service manager, other than Stacy told me that they removed the tires to inspect the brakes. I felt that was a cover-up excuse since I saw the mechanic relocate the tires to where they had come off Two hours later, my truck came off the rack and was ready for me to roll. Stacy had informed me that our regional service manager was in the service bays that morning really slowing things down. I appreciated her honesty, but still felt a two hour oil change, and multipoint inspection is way too long for the busy lifestyle most of us put in. This is my first experience with Sierra Toyota because I was in town to look at relocating my home and business. 90% of all my service has been completed by Toyota dealers on all my tundras since 2005. I hope the next several experiences with your service department is a smoother and more efficient experience. More

Everyone is super friendly and the work gets done on time. Would recommend it anyone. time. Would recommend it anyone. More

Competent and courteous employees. Nice showroom with comfortable lounge to wait in. Reasonable prices too. Nice showroom with comfortable lounge to wait in. Reasonable prices too. More

Great customer service, Great communications during the process from ordering to delivery. Very satisfied. Thanks. process from ordering to delivery. Very satisfied. Thanks. More

It was a pleasure doing business with Eric. He’s the only person I will buy a Toyota from. He’s the only person I will buy a Toyota from. More

Straight forward, no xx, no pressure, quick to assist. QUALITY. sales person was helpful and personable. QUALITY. sales person was helpful and personable. More

Very easy to deal with and made the car buying experience simple. Would recommend Jeff to our friends and family! simple. Would recommend Jeff to our friends and family! More

Every vehicle my family has purchased and every service we’ve had done since 2010 has been at Sierra Toyota. This last service has been the 1st disappointment. It’s not the end of the world but I’d like to we’ve had done since 2010 has been at Sierra Toyota. This last service has been the 1st disappointment. It’s not the end of the world but I’d like to provide some feedback. The oil change resulted in a significant quantity of dirty oil on my skid plate (many previous oil changes with the same skid plate were executed without issue), which subsequently ended up in the driveway. Additionally, 2 bolts from the skid plate were removed and apparently damaged, as they were replaced with ones that did not fit the countersinks, which presents an obvious problem. Again, not the end of the world, but also not satisfactory. More

The experience was awesome. Both Gilbert and Ross were great to work with and very pleasant throughout the buying experience Both Gilbert and Ross were great to work with and very pleasant throughout the buying experience More

I like the she is very professional in her job, and the way she works with my granddaughter it was great. We love the car. Thank you 😊 way she works with my granddaughter it was great. We love the car. Thank you 😊 More