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Sierra Toyota
Sierra Vista, AZ
5,115 Reviews
Sierra Toyota takes pride in it's award winning Sales and Service staff. We have won the coveted Toyota Presidents Award 5 years in a row and 6 years as Dealer Rater #1 Toyota Dealer in Arizona. We continue to strive for even better customer service. We promise you will enjoy dealing with us. You will appreciate the low pressure and very knowledgeable staff while getting a deal that you will always be happy with. We have found that word of mouth is the best advertising we could ever find, we really appreciate you telling all your friends, family and neighbors about your great experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 5,115 reviews
August 16, 2023
My check-in was easy and fast, as usual. I was purchasing a new key for my Prius, as the old one was dead but also damaged. Then I decided to add a new battery to the old key so it could be I was purchasing a new key for my Prius, as the old one was dead but also damaged. Then I decided to add a new battery to the old key so it could be a backup. It was all great. Except that the new key doesn't have any remote capabilities. I have to call. More
by triciag2
Verified CustomerEmployees Worked With
August 16, 2023
The process was trouble free with no hard sell or xx. Found Ry’n straight forward and easy to work with. Found Ry’n straight forward and easy to work with. More
by kgs
Employees Worked With
August 15, 2023
Amazing customer service at the best dealership in town where there are no gimics, and prices are competitive. The team is fantastic to work with, particularly Gilbert Diaz. where there are no gimics, and prices are competitive. The team is fantastic to work with, particularly Gilbert Diaz. More
by JH
August 15, 2023
It was a quick and friendly service. Very comfortable place to wait during the service. Very comfortable place to wait during the service. More
by omar.pinuelas
Employees Worked With
August 15, 2023
Time before last the didn’t tighten cap my oil leaked on my driveway, this past time they left a part under my hood as well as not fill my water wiper reservoir. Payed over 100 dollars so I went back and th my driveway, this past time they left a part under my hood as well as not fill my water wiper reservoir. Payed over 100 dollars so I went back and the women at the front desk gave me a attitude like I was an inconvenience for even going back More
by xtrmrc79
Employees Worked With
August 15, 2023
Mark Retherford quoter a price and the service in under prices. i'm a retiree and I was surprised. prices. i'm a retiree and I was surprised. More
by dptyree
Employees Worked With
August 13, 2023
Mark was quick on setting up an appointment and following up the day after repair to insure it was working. up the day after repair to insure it was working. More
by rlcline79
Employees Worked With
August 13, 2023
We are an all-Toyota family, and that is largely due to the Sierra Toyota service department. They have proven to be consistently efficient and trustworthy. We've never been misled by them on any required the Sierra Toyota service department. They have proven to be consistently efficient and trustworthy. We've never been misled by them on any required service or repairs. More
by ZZJIMCO
August 13, 2023
I was talking with a lot of dealers who had a bunch of dealer installed options and charging above MSRP. I saw this truck and reached out, Gilbert was my salesman and he communicated everything along the dealer installed options and charging above MSRP. I saw this truck and reached out, Gilbert was my salesman and he communicated everything along the way and even negotiated over text. Sierra Toyota is 3 hours from my home but after dealing with the games and xx of so many dealers I gave it a shot and put a refundable deposit. It was an allocated truck and I kept expecting to get the message that they sold the truck to someone willing to pay more but nope. I just got home with my new truck and I cannot be more happy with the whole process. While talking with Gilbert doing some signing Julie from finance would come out and have me sign some papers until it was time for me to go sit with her. I was expecting the finance person to be in a suit and trying to pressure me into stuff I did not want, Julie was a ray of sunshine. This whole process was amazing and I got the truck below MSRP. Gilbert spent more time with me showing me what my truck can do and getting the app installed than I did on all the paperwork. This was not the experience I was expecting from a dealership. If you are looking for a Toyota give them shot. More
by Imgm8kr
