Sierra Subaru of Monrovia - Service Center

I was due for a 24 month free service but missed the date due to Covid. My service advisor Rafael Ibarra covered me anyway, and there was no charge. My car was ready on time. I plan to have all future work d due to Covid. My service advisor Rafael Ibarra covered me anyway, and there was no charge. My car was ready on time. I plan to have all future work done at Sierra Subaru. More

Catherine was extremely helpful in assisting me with my first oil change experience at Subaru first oil change experience at Subaru More

My last service visit was quick and with minimum hassle. Jaime did a good job of keeping me apprised of the progress and the work was done earlier than the estimated time for completion. Jaime did a good job of keeping me apprised of the progress and the work was done earlier than the estimated time for completion. More

Jennifer offers the best customer service time and time again. Thoroughly explains the process and will always follow up to ensure I was taken care of. again. Thoroughly explains the process and will always follow up to ensure I was taken care of. More

Rafael Ibarra, my service representative was very helpful and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. More

Excellent customer service overall and my service advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend R advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend Rafael and his service advisor guidance. A+ customer service. More

I worked with Jaime Vega and truly appreciate how knowledgeable and responsive he was. I was able explain the issue that I was experiencing and he was able to identify the possible root causes of th knowledgeable and responsive he was. I was able explain the issue that I was experiencing and he was able to identify the possible root causes of the issues. I appreciate this because I was not familiar with the vernacular and he was able to explain everything to me in plain English. Then he would have 2-3 recommendations to resolve the issue which gave me plenty of options to work with. In addition, his relationship management was great. He was responsive and despite all of the other cases he had, he never made me feel like I was just 1 of many clients. More

Everyone specifically Jennifer at the service department were very helpful and accommodating. She patiently showed me how to set up the maintenance reminder in my Ascent and also explained what services I w were very helpful and accommodating. She patiently showed me how to set up the maintenance reminder in my Ascent and also explained what services I would need the next time (changing of tires). More

I got my ascent at this dealership and I am satisfied with it. As for my latest service , it also went well. The one who helped me was Jenn. with it. As for my latest service , it also went well. The one who helped me was Jenn. More

We brought our 2020 Outback in for routine service and were assisted by Jennifer Sauer, who was very pleasant, helpful and efficient. Jennifer is not listed as a Service Advisor on this website, maybe th were assisted by Jennifer Sauer, who was very pleasant, helpful and efficient. Jennifer is not listed as a Service Advisor on this website, maybe that is why Candis sent out the review request. We will be sure to contact Jennifer for our next service. More