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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
347 Reviews

347 Reviews of Sierra Subaru of Monrovia - Service Center

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November 06, 2024

The scheduling and customer service is great! Jaime Vega is extraordinary!! Happy with knowledge and repairs. More

by Judyj209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Sierra Subaru of Monrovia responded

Judy, thanks for taking a moment to let us know how helpful you found this visit guided by Jaime! We're delighted our team provided you with all the answers you needed to make this a positive experience. We're happy to be of service to you.

November 04, 2024

Outstanding service all the time, every time - Mr. Jaime Vega is simply The Best Service Advisor. More

by cappysheff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Sierra Subaru of Monrovia responded

Thank you for your kind review! We truly appreciate your continued business, and we're glad Jaime has always taken such great care of you and your vehicle. Thank you for making Sierra Subaru your #1 choice for service!

November 02, 2024

Always prompt and courteous service. I feel like I am a fellow worker when I am there. I am a picky customer who has 20 plus years of dealership service experience. I left the dealership More

by CHUBBYRONKENOBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo Shop Foreman Phil
Nov 04, 2024 -

Sierra Subaru of Monrovia responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Yadira and our outstanding service team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!

November 01, 2024

Jaime took care of my vehicle needs and went above and beyond to inspect my vehicle for further issues. More

by sopeckcheng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Sierra Subaru of Monrovia responded

We're happy you enjoyed an accommodating and thorough visit with Jaime! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Subaru for the best service!

October 28, 2024

I went in for a quick oil change since i drive alot for soccer games. Yadira Cedillo was Great!! She kept me informed and had my car ready sooner than expected More

by xflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo
Oct 28, 2024 -

Sierra Subaru of Monrovia responded

Thank you for telling us the highlights of your service visit with Yadira! It is always our pleasure to ensure convenience and value when you place your trust in our team. We wish you the safest of travels this holiday season!

October 17, 2024

Sandy Perez made me a life time customer at Sierra Subaru. She was very informative about all of the issues with my visit kept me updated with every step. Thank you Sandy, See you at my next visit. More

by Don B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Perez
Oct 18, 2024 -

Sierra Subaru of Monrovia responded

Don, thanks for stopping by to share your 5-star review of Sandy! We're glad she addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

October 04, 2024

Sandy Perez is awesome as the service intake person. Very friendly and professional. I appreciate the video of the inspection. More

by Mike L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Perez
Oct 07, 2024 -

Sierra Subaru of Monrovia responded

Mike, thank you for telling us the highlights of your visit with Sandy! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!

September 30, 2024

I arrived at 4:00pm on Friday afternoon concerned about “check engine” light. Sandy helped me right away, kept me informed, and dealt with it all efficiently and professionally. I’ve been with this dealer More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Perez
Oct 01, 2024 -

Sierra Subaru of Monrovia responded

Rod, thanks for the fantastic review of Sandy! Sandy is the consummate advocate for our guests, and we're pleased she has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Sierra Subaru for the best service!

September 27, 2024

Jaime Vega provided excellent customer service. Very happy with the service provided and how my vehicle was taken care of. More

by only1salinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Sierra Subaru of Monrovia responded

Thanks for letting us know Jaime and our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!

September 24, 2024

Excellent service for Jaime Vega the service writer at Sierra Subaru in Monrovia. Kept me informed of progress of service and car was ready in the time quoted. More

by dunnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Sierra Subaru of Monrovia responded

That's great! Thank you for always trusting Jaime and the Sierra Subaru team to get the job done right. We would really appreciate your continued business and hope to make your next appointment just as exceptional.

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