Sierra Subaru of Monrovia - Service Center

On driving down from Fremont CA on a visit to support my mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday and on Monday Rafael Ibarra was my service advisor. He was extremely efficient and communicated clearly on the process, getting me a loaner as it was likely to take > a day to complete. I received a timely video evaluation and Rafael made sure to keep me up to date on the needs and scheduled the work. Loaner was excellent and picking up my car afterwards was quick and efficient. Rafael went over the charges clearly and got me back on the road quickly. Great experience and Rafael clearly understands customer service at a high level. I would highly recommend Sierra Subaru of Monrovia and Rafael in particular to handle your repair needs. More

My first experience and will not be the last thanks to the outstanding professional service provided by Yadira Cedillo! She took care of my problem and concerns with my vehicle and provided helpful infor the outstanding professional service provided by Yadira Cedillo! She took care of my problem and concerns with my vehicle and provided helpful information to me. She kept me updated with the status of my car issues and allowed me to keep the loaner car longer in order to make sure my repair was completed. I asked if it would be possible to get my car washed since it had been there for over a week and without hesitation, she made sure my car got washed when I picked it up. Overall, 10/10 for Yadi Cedillo! Thank you for your wonderful customer service! More

I appreciated Yadira's customer service. However, the service is expensive without using a coupon. However, the service is expensive without using a coupon. More

I drive an extra 15 miles each way to have service performed by Sierra Subaru of Monrovia. Not only is their sales dept the most professional and positive experience, their service depart routinely e performed by Sierra Subaru of Monrovia. Not only is their sales dept the most professional and positive experience, their service depart routinely exceeds expectiations. My service advisor, Sandy Perez, was quick, efficient, professional; she explained exactly what service was required, kept me informed while I waited, and when the technicians identified an unexpected problem she reported the problem, recommended a solution, advised on any additional costs, which were all reasonable. Comfortable and quiet waiting area made the time go by quickly. More

Sandy Perez was awesome, excellent customer service, She was professional and friendly, explained everything in a clear and concise way. was professional and friendly, explained everything in a clear and concise way. More

Went for a maintenance oil change. They had my car ready in about 2 1/2 hours. Sandy Perez was really helpful! They had my car ready in about 2 1/2 hours. Sandy Perez was really helpful! More

Convenient location. Satisfied customer service. Rafael Ibarra provides the best quality service, the reason returned. Satisfied customer service. Rafael Ibarra provides the best quality service, the reason returned. More

Armando Carlos was amazing. He contacted me as soon as my dash started to have problems and blank out on my Outback. He arranged for me to have a loaner car and my vehicle was r He contacted me as soon as my dash started to have problems and blank out on my Outback. He arranged for me to have a loaner car and my vehicle was ready first thing in the morning! More

Sandy Perez has been terrific! I am extremely happy with the excellent customer service she provides. I bought my CrossTrek 5 years ago and always bring my car into Sierra for se I am extremely happy with the excellent customer service she provides. I bought my CrossTrek 5 years ago and always bring my car into Sierra for service. It took me a while to find her , but hands down best customer service advisor I have met. I now only ask for her. More

It had been a long time since I serviced my 2016 Subaru Outback. I was apprehensive about going to the dealership. I must say that my experience was very good. Rafael Ibarra was my service manager. He was Outback. I was apprehensive about going to the dealership. I must say that my experience was very good. Rafael Ibarra was my service manager. He was pleasant and very professional. When the suggested service report came back, it was a lot more than I expected. Rafael went over the work estimate with me and explained all of the items. That helps me prioritize the immediate service needs. Rafeal, thanks. More