Sierra Motors
Ottawa, IL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 AM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 AM
Saturday Closed
Sunday Closed
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Showing 27 reviews
This dealership should have a 10 ++++ rating. I had a wonderful experience shopping for my new 2021 Mazda CX-5 Grand Touring SUV. I want to thank Howard Tuttle for all his great patience with me trying o wonderful experience shopping for my new 2021 Mazda CX-5 Grand Touring SUV. I want to thank Howard Tuttle for all his great patience with me trying out to many SUVs. Howard, also deserves a 5-Star Rating. He is a very intelligent & knowledgeable salesman with good humor & a nice smile. Sorry I took so long Howard in making my decision. I fell in love all over again, only this time it was an SUV. And the added (Plus) is that I now have a good trusting friend, whom I can rely on to help me learn more about my new Mazda CX-5. I do better with hands on learning. I’m an old fashion gal. I will always highly recommend Howard’s excellent salesmanship at Sierra Motor Mall when anyone is looking for a new vehicle. Howard Tuttle is a very dedicated salesman, your very lucky to have him on your staff. Please tell Howard “Thank You” for his all his great help in showing me how the Mazda CX-5 safety features work out on I-80. It has eased my mind letting me know how safe I truly am in this wonderful vehicle. Now I know why Mazda has such a high #1 rating. I also, want to tell Bob Healy “Thank You” for honoring his words to me on the extra items I purchased for my Mazda CX-5 . He’s terrific and a great Business Manager. Please stay safe everyone & have a nice day. More
I highly recommend Bill Walsh...I have purchased my last 4 cars with Howard Tuttle and he's beyond amazing! Everyone is so amazing and friendly ! They have amazing coffee too! 4 cars with Howard Tuttle and he's beyond amazing! Everyone is so amazing and friendly ! They have amazing coffee too! More
I am thrilled with my purchase of a 2016 Fusion. The process was upfront and straightforward from beginning to end. They even brought it to me almost 100 miles away. process was upfront and straightforward from beginning to end. They even brought it to me almost 100 miles away. More
AVOID at all costs! They stole almost $1,000 from me, and sold me a car with a gas tank that leaks if you fill it up. I'd give them zero stars if I could. They over-collected on my purchase and have been ve sold me a car with a gas tank that leaks if you fill it up. I'd give them zero stars if I could. They over-collected on my purchase and have been very shady with excuses as to why they have not reimbursed me. I bought a used CX5 from them in July. I'm from Iowa, but have purchased cars out of state with no problems before. They collected the sales tax and licensing/registration fees which should have been sent to my local DMV. It took months to get the title, even though I bought the car outright. (lots of COVID-delay excuses, and then they said the original lender still had the title tied up for some reason). I was patient at that time, but when the title finally showed up, they hadn't sent the money they collected for the sales tax, license, and registration fees. Almost $1,000. And the amounts on the paperwork they sent me did not match the paperwork I signed on the day of the sale. My local DMV called them several times and got no response. I ended up paying for it all myself since my temp plate had been expired for over a month. At this point, I had been handed off to several different contacts at the dealership, but finally got a hold of a George Honiotes, who sounded nice and when I explained what was going on, he looked into it and said, "oh yeah, looks like we need to cut you a check for the difference". MONTHS have gone by since then, and I've contacted him 2 or 3 other times, once he said he needed the manager to ok it, but they were out for two weeks with COVID. Ever since that reply, I've had no response from them. I'm filing a report with the Better Business Bureau, and if that doesn't do it, I guess I'll have to get more aggressive. I was also trying to get them to look at the leaking gas tank, but I'm guessing since they can't even get me the money they wrongly took, I'll never get them to fix the car. First things first. I would never have expected a good sized dealership like this to be so shady. Not when it's a clear cut case of them taking my money and not using it for what it was intended. Anyway, that's my story, so when shopping at this place, buyer beware. More
Simple and straightforward Great experience. George found what I was looking for, shot me a good price offer the first time and gave me a fair, realistic value on my trade in. O Great experience. George found what I was looking for, shot me a good price offer the first time and gave me a fair, realistic value on my trade in. One look at the offer sheet, and I was happy. The numbers were what I expected and fair the first time - no games, no xx! More
I highly recommend Sierra Motors! I was looking for a specific Jeep and found it on their lot, but they were over 4 hours away. I tried many local dealers and they either didn't have the right Jeep and specific Jeep and found it on their lot, but they were over 4 hours away. I tried many local dealers and they either didn't have the right Jeep and wouldn't get this one for me or wouldn't make a good deal. I took a shot and reached out to them directly and was blown away at how easy they made the process. Within a day I had my trade assessed and the best financing worked out, all online. They asked which method of communication was best and actually stuck to my preference. At no time did they cut discussions short and try to make me drive 4 hours before my deal was done. They valued my trade, we agreed on terms and they even offered to deliver the Jeep to me! Throughout the process, their staff demonstrated excellent communication and follow up. This was the smoothest I've been able to purchase a car since the Saturn days. My wife actually asked that I only deal with George Honiotes in the future! There is no higher compliment! More
Great work, love the Forever Warranty on my 2017 Wrangler. The service department team were friendly to work with. On a side note - the White 2020 Gladiator with level and lift kit looks AWESOME !!! Wrangler. The service department team were friendly to work with. On a side note - the White 2020 Gladiator with level and lift kit looks AWESOME !!! More
Thanks for your assistance on purchasing my new Durango. Awesome choice Thanks to you and Howard For all of your help Thanks again see you soon Durango. Awesome choice Thanks to you and Howard For all of your help Thanks again see you soon More
A pleasant experience My Son and I are thrilled with his new purchase! George Honiotes went above and beyond in helping my Son select the ideal car for his first new vehicl My Son and I are thrilled with his new purchase! George Honiotes went above and beyond in helping my Son select the ideal car for his first new vehicle purchase. From the moment we arrived George had multiple Vehicles ready for him to test drive, He went on to explain everything from what each vehicle had to offer and the cost not only monthly but throughout the term of the loan. Couldn’t be happier- Highly recommend. More