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Sierra INFINITI of Duarte - Service Center

Duarte, CA

4.7
135 Reviews
Call Service Center (626) 231-0926

135 Reviews of Sierra INFINITI of Duarte - Service Center

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August 29, 2023

THANK YOU FOR YOUR SERVICE DARLEEN! NISSAN OF DUARTE HAS THE BEST STAFF! GO SEE DARLENE IF YOU ARE HEADING THERE! More

by Byron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Report | Print
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

We appreciate you for letting others know about your experience, Byron! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

EXCELENTE SERVICIO DE DARLENE, ME AYUDO Y FUE MUY AMABLE LA CHICA! ME CONTESTO TODAS MIS PREGUNTAS! GRACIAS DARLENE More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Report | Print
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Apreciamos sus amables comentarios, Mari. ¡Esperamos verle de nuevo en un cercano futuro! Sinceremente, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

GREAT CUSTOMER SERVICE FROM MY SERVICE ADVISOR DARLENE! THANK YOIU VERY MUCH FOR YOUR SERVICE! More

by sherly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Report | Print
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Sherly, thank you for the awesome feedback! Darlene is an excellent service advisor and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 28, 2023

Very rude and unprofessional. Will look for another Nissan dealership for service maintenance. Atmosphere is cold and unwelcoming. More

by Backspacer7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Gutierrez
Report | Print
Aug 30, 2023 -

Sierra INFINITI of Duarte responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Nissan of Duarte does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 23, 2023

Cesar helped me out when I took my car to be serviced. He was awesome, answered all my questions! More

by a.galindo19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Luna
Report | Print
Aug 28, 2023 -

Sierra INFINITI of Duarte responded

Thank you for taking the time to write this review. I am pleased to hear that Cesar was able to provide an efficient and overall positive experience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 22, 2023

Confident, and trusting with my service advisor Felipe Gaytan. He always takes care of me. More

by yvonneu23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Gaytan Service Dept
Report | Print
Aug 25, 2023 -

Sierra INFINITI of Duarte responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

August 22, 2023

I have worked with Edward for over 12 years. he is honest and helpful. Always takes care of our Nissans. More

by CABALLO8517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Aug 25, 2023 -

Sierra INFINITI of Duarte responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

August 22, 2023

I have worked with Edward for over 12 years. he is honest and helpful. Always takes care of our Nissans. More

by CABALLO8517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
August 22, 2023

Thank you, Edward for always being very helpful and for helping me with all the repairs my vehicle needs. More

by Thalia55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Gutierrez
Report | Print
Aug 25, 2023 -

Sierra INFINITI of Duarte responded

Thank you for leaving us this great review! I am very happy to hear that Edward could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

August 22, 2023

Great customer service, easy to work with and very attentive. Big thank you to Cesar who assisted us! More

by Jeanine galindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Aug 25, 2023 -

Sierra INFINITI of Duarte responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Cesar. Please let me know if I can do anything further to help. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

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