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Sierra INFINITI of Duarte - Service Center

Duarte, CA

4.7
135 Reviews

135 Reviews of Sierra INFINITI of Duarte - Service Center

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September 26, 2023

Courteous customer service, efficient, items met on requirements of service on car. Safety first! Thankyou! More

by KARRYSENSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Gayton service
Sep 29, 2023 -

Sierra INFINITI of Duarte responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

Sep 29, 2023 -

KARRYSENSE responded

Very Awesome! Thank you so much!!

September 25, 2023

Edward G. is amazing. very professional and well-informed. Appreciate his explanations and patience for clarity. He has great customer awareness and service. More

by ROSER_7RILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Gutirrez, Service
Sep 28, 2023 -

Sierra INFINITI of Duarte responded

We loved reading this review! Happy customers are our aim, and it appears Edward really hit the bullseye. I’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 21, 2023

I traded in my car at $1500 and put $5000 down on a car they quoted me for $16,000. Walk away with my trade and down payment should have been around $11,000 with taxes. The guy changed my contract 3 times More

by CHRISTAR1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Awale
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Sierra INFINITI of Duarte responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 13, 2023

Took my car for service and everyone was super nice. I was helped right away. They kept me informed of my car and how long it would take and it was ready as they promised and the service was just very v More

by MLUNA72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Sep 15, 2023 -

Sierra INFINITI of Duarte responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. I will be sure to share your kind words with Cesar. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 07, 2023

Brought car in for software, after it was done asked what is the software for no one could answer. Car returned dirty. Dealer seems don’t care about their service. More

by BATVU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Awale
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Sierra INFINITI of Duarte responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 01, 2023

Always kept informed and have been going there for 10years. Great service department Would not go elsewhere More

by PEGGYDIONNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Gutierrez
Sep 06, 2023 -

Sierra INFINITI of Duarte responded

Thank you for your outstanding rating about our service department, Peggy. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 31, 2023

Felipe Gayatn was extremely helpful in our effort to have our Nissan Altima repaired. Nissan of Duarte is our "go to" repair facility and Felipe is our "go to" service adviser. More

by mchaig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Sierra INFINITI of Duarte responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

Definitely ask for Felipe, he is the best! He is amazing and makes the process really smooth. He went above and beyond to help me. Nice waiting area and coffee while you wait. More

by hiout114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FELIPE GAYTAN
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

FELIPE IS THE BEST SERVICE ADVISOR AT NISSAN OF DUARTE ! GO SEE HIM AND THE DEPARMENT More

by JUGDIPPEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FELIPE GAYTAN
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

I have the most amazing experience here at Nissan of Duarte. She was very nice and helpful. I felt like I was treated like family. More

by slyha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

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