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Sierra INFINITI of Duarte - Service Center

Duarte, CA

4.7
135 Reviews

135 Reviews of Sierra INFINITI of Duarte - Service Center

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June 08, 2023

Of great help the people are friendly and very attentive when assisting work was done in a timely manner. Great More

by MANZOJORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Sierra INFINITI of Duarte responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

May 28, 2023

Come to Nissan of Duarte for First Class, Top-Notch service. When I bring my vehicle in for service, I know it will receive the best care. From the service advisors to the technicians they are the be More

by DKTRJAY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Guiterrez - Service Advisor
Jun 02, 2023 -

Sierra INFINITI of Duarte responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

May 26, 2023

Very satisfied with the service I received. Onofre Olivas was courteous, knowledgeable and very personable. More

by BOBWAKELING123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with Sales..
May 31, 2023 -

Sierra INFINITI of Duarte responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

May 25, 2023

I took my Nissan Rogue for an oil change and tire rotation and they delivered it to me another day..?? More

by Lilia morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Awale
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Sierra INFINITI of Duarte responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

May 24, 2023

Duarte Nissan folks are always friendly, professional and the what times are minimal with a fair price More

by DAVIDVICKROY290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Sierra INFINITI of Duarte responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

May 23, 2023

Very informative and professional. They did everything in an expedient manner and would recommend them if anyone was interested in buying a new Nissan More

by s_dflint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Sierra INFINITI of Duarte responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

May 19, 2023

The sales rep lied about the price on the vehicle. We had verbally agreed to a specific price and contract stated otherwise (price on contract was extremely higher than what we agreed). Also, on first More

by lizavila1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Awale
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Sierra INFINITI of Duarte responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

May 15, 2023

Our sales rep was amazing , everything was great buying the new car. I appreciate all the support. More

by MATTMARTINEZ.ONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
May 18, 2023 -

Sierra INFINITI of Duarte responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Nissan of Duarte. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

May 14, 2023

Droped my altima for maintenance with service Rep. Edward and was completed in 3 hours. Extremely happy with services and car runs very smooth.. Thank you for the front and back of the facility.. More

by MAXKANG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
May 17, 2023 -

Sierra INFINITI of Duarte responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Nissan of Duarte special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

May 13, 2023

All the employees were very polite and professional text? Technician was awesome fixed my car right the? 1st. Time? I'll recommend it to all my friends. More

by richardkane63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Sierra INFINITI of Duarte responded

I cannot thank you enough for your wonderful review of Nissan of Duarte and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

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