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Sierra INFINITI of Duarte - Service Center

Duarte, CA

4.7
136 Reviews
Call Service Center (626) 231-0926

136 Reviews of Sierra INFINITI of Duarte - Service Center

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March 04, 2025

I took my car in because of the ECM recall and decided to get an oil change and a tire rotation. When I picked up the vehicle, the service rep told me that the check engine light came on after the software More

by cesarcam1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Veronica Rios and David Gomez
Report | Print
November 27, 2023

They have a very qualified costumer service department, very helpful and knowledgeable. Well organized and friendly, I am very happy & thankful to do business with you guys .thank very much . More

by FABIANJULIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Gutierrez
Report | Print
Nov 29, 2023 -

Sierra INFINITI of Duarte responded

I would like to thank you for sharing this review, Julio. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact us if you would like to further discuss your visit. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

November 26, 2023

Edward Gutierrez is always amazing and over exceeds expectations. He seriously cares about his customers More

by AMYCUNNINGHAM2027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Gutierrez
Report | Print
Nov 29, 2023 -

Sierra INFINITI of Duarte responded

Thank you so much for taking the time to write such great feedback, Amy. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Edward has been able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

November 15, 2023

Everyone has always been so helpful and courteus, especially Felipe. The person answering the phone was helpful too. More

by SANDRAMASTELLOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felipe
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Nov 16, 2023 -

Sierra INFINITI of Duarte responded

Thank you for taking the time out of your day to share your wonderful experience with us, Sandra. I am delighted to hear you were treated with prompt, courteous, and informative service thanks to Felipe and our team. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

November 13, 2023

Great service and friendly staff and minimum wait. My car runs great and Nissan always keeps my maintenance kept up More

by FOLIVAS36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Sierra INFINITI of Duarte responded

I appreciate your input. I am glad to hear that you are consistently impressed with the service we offer here at Nissan of Duarte. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

November 13, 2023

Gracias Edwood y Felipe. Porfa les dan las gracias al technico. Los vemos in 5 meses para el servicio. More

by DANIEL@NISSANOFDUARTE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward y Felipe
Report | Print
Nov 14, 2023 -

Sierra INFINITI of Duarte responded

Apreciamos sus amables comentarios, Daniel. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

November 11, 2023

Edward Gutierrez always exceeds my expectations and makes sure my car is done right thanks More

by AMYCUNNINGHAM2027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Gutierrez
Report | Print
Nov 14, 2023 -

Sierra INFINITI of Duarte responded

Thank you for this amazing review of your experience with Edward here at Nissan of Duarte! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

November 07, 2023

I am always satisfied with service at Nissan Duarte. Excellent customer service and Cesar is always courteous and professional. More

by Ross9968
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Luna
Report | Print
Nov 09, 2023 -

Sierra INFINITI of Duarte responded

Your compliments and kind words mean so much to us and our team, Ross! I love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

November 01, 2023

Very attentive and knowledgeable about the questions that I had. Always friendly and considerate of my time and never tries to over sale. More

by KHAREER15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Sierra INFINITI of Duarte responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

October 25, 2023

Felipe is great service rep, he exceeds my expectations. Great guy and easy to work More

by MICHELEDUARDO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe
Report | Print
Oct 30, 2023 -

Sierra INFINITI of Duarte responded

Michele, thank you for the awesome feedback! You're right, Felipe is an excellent service rep and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

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