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Sierra INFINITI of Duarte

Duarte, CA

Overview
Employees
Reviews
4.6
180 Reviews
Welcome to Sierra INFINITI of Duarte. We’ve been committed to helping the community of Duarte and the surrounding area find their perfect luxury cars since 2020, and we’re excited to get to know you too. You can stop in any time for all of your INFINITI shopping and service needs, or call us to speak to one of our friendly and professional team members who can help answer your questions or schedule you for a test drive or service appointment.
Contact Dealership

1125 Central Ave.

Duarte, CA

91010

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Showing 180 reviews

August 29, 2023

Darlene is amazing! If you need any service in your car ask for her! I will be coming here from now on! More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Report | Print
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Hi Betty and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

DARLENE THANK YOU FOR YOUR SERVICE! SHE IS SO NICE AND VERY HELPFUL GIRL POWER TO YOU! SHE IS GREAT AND PROVIDE ME THE BEST SERVICE EVER! More

by Nicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Report | Print
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Thank you for leaving us this great review, Nicky! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

Come to Nissan Of Duarte and ask for my new friend Darlene, She is so amazing helpful and beautiful lady!!!!! Darlene you are the Best! More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Report | Print
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Diana, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

THANK YOU FOR YOUR SERVICE DARLEEN! NISSAN OF DUARTE HAS THE BEST STAFF! GO SEE DARLENE IF YOU ARE HEADING THERE! More

by Byron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Report | Print
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

We appreciate you for letting others know about your experience, Byron! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

EXCELENTE SERVICIO DE DARLENE, ME AYUDO Y FUE MUY AMABLE LA CHICA! ME CONTESTO TODAS MIS PREGUNTAS! GRACIAS DARLENE More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Report | Print
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Apreciamos sus amables comentarios, Mari. ¡Esperamos verle de nuevo en un cercano futuro! Sinceremente, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 29, 2023

GREAT CUSTOMER SERVICE FROM MY SERVICE ADVISOR DARLENE! THANK YOIU VERY MUCH FOR YOUR SERVICE! More

by sherly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
Report | Print
Sep 01, 2023 -

Sierra INFINITI of Duarte responded

Sherly, thank you for the awesome feedback! Darlene is an excellent service advisor and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 28, 2023

Very rude and unprofessional. Will look for another Nissan dealership for service maintenance. Atmosphere is cold and unwelcoming. More

by Backspacer7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Gutierrez
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Aug 30, 2023 -

Sierra INFINITI of Duarte responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Nissan of Duarte does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 23, 2023

Cesar helped me out when I took my car to be serviced. He was awesome, answered all my questions! More

by a.galindo19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Luna
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Aug 28, 2023 -

Sierra INFINITI of Duarte responded

Thank you for taking the time to write this review. I am pleased to hear that Cesar was able to provide an efficient and overall positive experience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 22, 2023

Was told we got the car week later we were asked to return car terrible communication More

by maruiz536367
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Max Awale
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Sierra INFINITI of Duarte responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

August 22, 2023

Confident, and trusting with my service advisor Felipe Gaytan. He always takes care of me. More

by yvonneu23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Gaytan Service Dept
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Aug 25, 2023 -

Sierra INFINITI of Duarte responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000

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