Sierra Chevrolet of Monrovia - Service Center

Look - the service folks were all great. Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses / compensation are tied to these ratings so I'm putting 5 stars, but ultimately I wouldn't recommend this service center. The problem is the pricing and overall service quality. Sierra Chevrolet is easily 50% more expensive than even other local Chevrolet dealerships. I typically go to El Camino Real in MPK. They have clear pricing / bundled service specials. Oil change, multi-point inspection, fluid top-off, tire rotation. It cost $156 here, and I've never seen it more that $70 at the other location. I'd guess in today's world MAYBE that's $120 with inflation or whatever. The labor quote of like $250/hr at Sierra is what I think makes the difference. I've never seen a spark plug changeout quoted for $650 before; that's insane. All that said -- for convenience, I was happy to pay the premium -- had business in the area. But this location didn't even inflate my tires to factory-recommended PSI, which I would think is standard. It didn't give a color-coded printout of vehicle parts / assessed quality. I suspect tire rotation wasn't done because the PSI ratings on each tire matched exactly what they were on each wheel when I left it. I received paperwork saying CA law requires that they inflate the tires as well? And for general record: El Camino Real -- cheaper, they also wash the freaking car, which I'd never expected but was a nice touch, and they've never missed something small like inflating tires. More

Excellent service, discounts were met and our cars were clean. Service was done in a timely manner clean. Service was done in a timely manner More

Tanya is always able to quickly and professionally book my car in for a service! my car in for a service! More

Great customer service. Alfonso Hernandez great sales professional.Very friendly a lot of knowledge. Went through the car and how everything works and let me I can call hem a Alfonso Hernandez great sales professional.Very friendly a lot of knowledge. Went through the car and how everything works and let me I can call hem anytime. More

My service rep Joe has always been a huge help to me and my husband anytime we bring our car in. He answers our concerns, offer suggestions and on this particular day assisted me with Sunbit app to pay for my husband anytime we bring our car in. He answers our concerns, offer suggestions and on this particular day assisted me with Sunbit app to pay for my service. More

Joe Jimenez is the best. He always takes care of my service needs! Thank you! He always takes care of my service needs! Thank you! More

They are very busy it's nearly impossible to get service in timely manner. Even with appointment ahead of time. in timely manner. Even with appointment ahead of time. More

If I could give you zero, I’ll gladly would. Fortunately, I can’t as they didn’t fix my truck and Tanya had horrible customer service. Fortunately, I can’t as they didn’t fix my truck and Tanya had horrible customer service. More

The email I sent but never got a reply My name is Skylar Ku, and I am writing to share my recent experience at Sierra Chevy regarding the first scheduled maintenance of my Bolt EUV, which I purchased Skylar Ku, and I am writing to share my recent experience at Sierra Chevy regarding the first scheduled maintenance of my Bolt EUV, which I purchased from your dealership. I had an appointment on Thursday at 11 AM, where I dropped off my vehicle with Jeremy. Along with the maintenance, I also reported a couple of minor issues. I was told that I would receive a call within a few hours with updates on the status of my car and whether any additional issues needed to be addressed. Unfortunately, I never received that update. Around 4:30 PM, I attempted to reach the service department multiple times, but there was no answer. After several unsuccessful attempts, I called the sales department, where I spoke with Alfonso. He transferred me to the service department, but again, I was unable to get through. Alfonso assured me that Jeremy would call me back within 5 to 15 minutes and took my contact information. However, that call never came. By 5:45 PM, with the service department closing at 6 PM, I decided to come in to see about my car. While I noticed several people in the service area yet none were available to address my concerns over the phone. When I spoke with Jeremy, he seemed unaware of my vehicle's status, stating that no one was in the garage to check on it and no one was answering the phones so he could ask. It is concerning that my car, which had been in your possession for six hours, had not been attended to. Jeremy said , “I think it’s actually done.” But I know because I had checked on my car via my camera and observed that no work had been performed. I saw four different individuals enter my car, with some merely starting it and moving it slightly around the lot, and other just say there for a couple minutes, yet no actual service took place. I am left wondering how my situation would have been handled if I had chosen to wait at the service center. How is it possible for a vehicle requiring only a tire rotation to sit in the lot for so long. Why did someone call me and go through all the effort of scheduling this appointment if there was never enough time to service my car? When I left , Jeremy expressed his regret over the situation and promised to follow up with me before 10 AM the following day on Friday . As expected, I did not receive that call. I reached out to him again, but once more, there was no response. I left a message, which also went unanswered. This has been my most disappointing experience with Sierra Chevy. Having owned a Subaru thru Sierra for many years, I have never encountered such a lack of accountability and unacceptable handling of a service situation. Thank you for your attention to this matter. I hope to hear from you soon regarding a resolution. -Skylar Ku More

Came in for one faulty front right tire pressure sensor that I had spent 500 dollars previously to fix at this dealership when I had both front sensors replaced. This time they said it was the back sensors that I had spent 500 dollars previously to fix at this dealership when I had both front sensors replaced. This time they said it was the back sensors even though the car monitoring system clearly showed it was the front right one and was now being charged another 500. I rejected the job, and the service department got upset. It took them an hour and half-two hours after that to get my car back--every other client getting serviced quickly while I just waited. Finally, was told my car was coming out in the front. Went out front and waited another 30 minutes. Finally, I had to argue to someone in the service department as to why I was still waiting. 10 more minutes and I finally got my car back. Then I noticed the monitoring system showed that all 4 sensors were not working. Went back inside and was told it is not their fault. I rejected the job so they could do nothing. I have been coming to this chevy for about a year now and this was the worst service and professionalism I have ever gotten. Never coming back and advising everyone I know to not do business here. More