Sierra Chevrolet of Monrovia - Service Center

Everything was great and Tanya was SO helpful! The only thing I was a little disappointed in was the car wash at the end. I chalked it up to miscommunication or the chaos of the power being out th The only thing I was a little disappointed in was the car wash at the end. I chalked it up to miscommunication or the chaos of the power being out that afternoon, but when I got the car back it didn’t look like it had been washed. Maybe “sprayed off”? Still five stars overall!! Thank you 😊 More

Very simple. Just took an hour or so, got a text when the car was ready Just took an hour or so, got a text when the car was ready More

Advertised false price, tired to add $4k once we arrived. Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only to have my wife drive 1.5 hours to pick up key and have 1st free oil change done. 5 hours of being told Sierra can't find paperwork before key FINALLY handed over. My father raced Covettes with factory sponsorship in the 50's & 60's and I have been a GM guy my whole life. Terrible customer experience. More

I would not recommend at this time because the problem remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to t remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to this point. My bumper to bumper expires by this weekend so unless I am offered a loaner at no cost I may have to learn to live with the issue or pay someone out of pocket outside the dealer. More

Tanya has been great to help fix my issues. She was prompt to respond and was great at providing me a rental vehicle and getting my car washed after the service. Thank you Tanya! She was prompt to respond and was great at providing me a rental vehicle and getting my car washed after the service. Thank you Tanya! More

Service was quick and easy. I appreciate the promptness and dedication that they provided for my appointment and service. I appreciate the promptness and dedication that they provided for my appointment and service. More

Service representative was courteous and informative . Fast service on vehicle. Comfortable waiting room and beverages. Fast service on vehicle. Comfortable waiting room and beverages. More

Working with Tanya is the best! Trustworthy and feels safe getting work on your car repaired! Trustworthy and feels safe getting work on your car repaired! More

My service rep was great. His name is Shawn or Sean (not sure). His name isn't even listed below Cost of a 12v battery is ridiculous, and you couldn't even be bothered to was His name is Shawn or Sean (not sure). His name isn't even listed below Cost of a 12v battery is ridiculous, and you couldn't even be bothered to wash the car while I waited 15 minutes for someone to drive it up front. And you charge people for using a credit card for a $500 bill? Ridiculous! I will NOT be buying my next car from you guys More

Good customer service and very helpful. Great job with all your staff and service drive. Great job with all your staff and service drive. More