Back

Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.6
580 Reviews

580 Reviews of Sierra Chevrolet of Monrovia - Service Center

Sort by
October 08, 2024

Problem not resolved, had several conversations regarding what we expected was wrong, were told "no" that's not the problem. Got vehicle back and immediately had issues. We rely on our vehicle as it's used f More

by SHELLY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
not sure who we talked with.
Oct 09, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback and encourage you to reach out to us directly to discuss this further. Our goal at Sierra Chevrolet is to ensure that your concerns are addressed promptly. Thank you for bringing this to our attention, and we hope to rectify the situation for you. Sincerely, The Sierra Chevrolet Team

October 07, 2024

Really was a bad experience with sale and the defective truck I was sold. The bright spot for me was dealing with Jacob North the service manager. He was a very understanding and communicated with me throu More

by joeracer
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand that feeling valued as a customer is essential, and we regret to hear that you felt this way at Sierra Chevrolet. Your feedback is important, and we'd appreciate the opportunity to discuss your concerns further. Please feel free to contact us directly so we can work toward a resolution. Sincerely, The Sierra Chevrolet Team

October 07, 2024

Great customer service. Tanya is very professional. This was my second time at this location. More

by joseluis616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback! We're thrilled to hear that you received great customer service and that Tanya made your experience professional. It’s always a pleasure to welcome back our returning customers at Sierra Chevrolet. We look forward to assisting you again on your next visit! Sincerely, The Sierra Chevrolet Team

October 07, 2024

very good will return when needed keep up the good work nice and clean area More

by n6pmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Neria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Cardiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn
Oct 09, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Sierra Chevrolet. We appreciate your feedback about our clean and welcoming environment, and we look forward to serving you again whenever you need us. Safe travels until then! Sincerely, The Sierra Chevrolet Team

October 06, 2024

Very professional! Always so helpful with any issues and always respectful towards clients …nice girl More

by ramrosee_90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're glad to hear you had a positive experience at Sierra Chevrolet. Our team strives to provide professional and respectful service, and it's great to know we met your expectations. If you have any further questions or need assistance, feel free to reach out. We hope to see you again soon! Sincerely, The Sierra Chevrolet Team

October 06, 2024

Good customer service and friendly staff. They helped me with a problem that my vehicle had and they had me on my way in no time. More

by dcreyes252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you experienced good customer service and found our staff friendly. At Sierra Chevrolet, we strive to assist our customers promptly and effectively. We appreciate your feedback and look forward to helping you again in the future! Sincerely, The Sierra Chevrolet Team

October 04, 2024

Amazing service whenever we take out cars in to get serviced. With our crazy schedules, we appreciate the reminders of when our cars are due for service. They are very efficient. Was very happy with S More

by nvidauri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Oct 07, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you had an amazing experience at Sierra Chevrolet and that Shawn was able to assist you during your visit. We understand how hectic schedules can be, so we're glad our reminders help you stay on top of your service needs. We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

October 04, 2024

The staff at Sierra Chevrolet of Monrovia gave me excellenct service, communication and explanantions of what my tahoe needed work on now and in the future. More

by DGM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your wonderful review! We're thrilled to hear that you received excellent service and clear communication regarding your Tahoe's needs. At Sierra Chevrolet, we strive to ensure our customers feel informed and valued. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

October 03, 2024

Tanya's assistance was phenomenal very helpful super friendly communicative, advise me on what needed to be done. More

by Omar.bravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Omar, for your kind words! We are thrilled to hear about your positive experience at Sierra Chevrolet. Our team strives to provide exceptional service, and we're glad Tanya could assist you so effectively. We appreciate your feedback and look forward to welcoming you back! Sincerely, The Sierra Chevrolet Team

October 03, 2024

It was an easy and stress free experience. Thank you for the great communication and completing my service needs in such a fast and timely manner. More

by cassandrawyrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Suchanek
Oct 04, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Sierra Chevrolet was easy and stress-free. Great communication and prompt service are what we strive for, and it's fantastic to know we met your needs. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

...
4
...