Sierra Chevrolet of Monrovia - Service Center
Monrovia, CA
659 Reviews of Sierra Chevrolet of Monrovia - Service Center
Very simple. Just took an hour or so, got a text when the car was ready Just took an hour or so, got a text when the car was ready More
Advertised false price, tired to add $4k once we arrived. Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only to have my wife drive 1.5 hours to pick up key and have 1st free oil change done. 5 hours of being told Sierra can't find paperwork before key FINALLY handed over. My father raced Covettes with factory sponsorship in the 50's & 60's and I have been a GM guy my whole life. Terrible customer experience. More
I would not recommend at this time because the problem remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to t remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to this point. My bumper to bumper expires by this weekend so unless I am offered a loaner at no cost I may have to learn to live with the issue or pay someone out of pocket outside the dealer. More
Tanya has been great to help fix my issues. She was prompt to respond and was great at providing me a rental vehicle and getting my car washed after the service. Thank you Tanya! She was prompt to respond and was great at providing me a rental vehicle and getting my car washed after the service. Thank you Tanya! More
Service representative was courteous and informative . Fast service on vehicle. Comfortable waiting room and beverages. Fast service on vehicle. Comfortable waiting room and beverages. More
Service was quick and easy. I appreciate the promptness and dedication that they provided for my appointment and service. I appreciate the promptness and dedication that they provided for my appointment and service. More
Working with Tanya is the best! Trustworthy and feels safe getting work on your car repaired! Trustworthy and feels safe getting work on your car repaired! More
Joe was very good with communication. He replied quickly and answered all my questions. He was very helpful. He replied quickly and answered all my questions. He was very helpful. More
Good customer service and very helpful. Great job with all your staff and service drive. Great job with all your staff and service drive. More
My service rep was great. His name is Shawn or Sean (not sure). His name isn't even listed below Cost of a 12v battery is ridiculous, and you couldn't even be bothered to was His name is Shawn or Sean (not sure). His name isn't even listed below Cost of a 12v battery is ridiculous, and you couldn't even be bothered to wash the car while I waited 15 minutes for someone to drive it up front. And you charge people for using a credit card for a $500 bill? Ridiculous! I will NOT be buying my next car from you guys More