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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
650 Reviews

650 Reviews of Sierra Chevrolet of Monrovia - Service Center

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January 17, 2025

My service rep was great. His name is Shawn or Sean (not sure). His name isn't even listed below Cost of a 12v battery is ridiculous, and you couldn't even be bothered to was More

by BASURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service: Sean or Shawn
Jan 20, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We appreciate your compliments about Shawn’s service and are glad he assisted you during your visit to Sierra Chevrolet. We understand your concerns regarding the pricing of the battery and the charge for credit card usage. Your input is valuable to us, and we encourage you to reach out to our team directly so we can discuss your experience further. We’re committed to improving and hope you might consider giving us another chance in the future. Sincerely, The Sierra Chevrolet Team

January 16, 2025

Good Service, real convenient, and highly recommended. Sierra Chevrolet Service Center, overall offers above and beyond consistent value. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you, Kevin, for your wonderful review and for highly recommending Sierra Chevrolet! We're thrilled to hear that you found our service to be convenient and above and beyond your expectations. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

January 14, 2025

Always great service, resolved an issue with my truck keep me updated during the repair More

by russjacques12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We are thrilled to hear that you received great service at Sierra Chevrolet and that we were able to resolve the issue with your truck. Keeping our customers updated during repairs is very important to us. We look forward to seeing you again in the future! Sincerely, The Sierra Chevrolet Team

January 10, 2025

Tanya was able to get my car in on short notice and the whole process went smoothly. She got me a rife back to work and kept me informed while my car was getting serviced. She always does a fantastic job More

by todd.hagerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you, Todd, for your wonderful review! We're thrilled to hear that you had a smooth experience with Sierra Chevrolet and that Tanya was able to assist you during your service. We appreciate your kind words about her fantastic work! We look forward to seeing you again next time! Sincerely, The Sierra Chevrolet Team

January 03, 2025

Jeremy handled my Oil Change & Service, had the guys check 2 tires that were low air (no leaks) - also, very nice renovation of the showroom & waiting area ! More

by NROGARA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Jan 04, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're glad to hear that you had a positive experience with the oil change and service at Sierra Chevrolet. It's great to know our team took care of your tire concerns and that you enjoyed our renovated showroom and waiting area. We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

January 01, 2025

Terrible service most of the time. Very strategic how you’re kept waiting and no one calls you back about your vehicle. If you it under warranty they don’t prioritize your repair since More

by jkasper17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not worth it
Jan 03, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your frustration and concerns regarding the service you received at Sierra Chevrolet. Your feedback is valuable, and we can assure you we will work to address these issues and work towards a solution. We appreciate your insights and hope to improve your experience in the future. Sincerely, The Sierra Chevrolet Team

January 01, 2025

I took my truck from for front breakes service on a Friday at 12pm. Service consultant Tanya told me truck wouldnt be ready until Saturday she told me by the end ot the day she was going to tell me wha More

by MIGUELCH93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience, Miguel. We understand your frustration regarding the lack of communication about your truck's brake service. At Sierra Chevrolet, we strive to keep our customers informed throughout the service process. We appreciate your feedback and will work to address your concerns and ensure a better experience in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Sincerely, The Sierra Chevrolet Team

December 30, 2024

Everything was great thank you for the great service will be back if needed services More

by SEREM91107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We appreciate your kind words about our service at Sierra Chevrolet. We're glad to hear everything went great, and we look forward to assisting you again whenever you need us. Safe travels! Sincerely, The Sierra Chevrolet Team

December 19, 2024

Helpful service staff. Joe Jimenez understood my vehicle and offered some discount assistance with a costly repair. More

by RY19ANB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're glad to hear that Joe Jimenez was able to assist you with your vehicle and provide some discount assistance for your repair. At Sierra Chevrolet, we strive to support our customers in any way possible. We hope to see you again soon! Sincerely, The Sierra Chevrolet Team

December 18, 2024

The team at Sierra Chevrolet always takes amazing care of me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. More

by ChevGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Suchanek
Dec 18, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that our team at Sierra Chevrolet has consistently taken great care of both you and your cars. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

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