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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.6
580 Reviews
Call Service Center (626) 879-2966

580 Reviews of Sierra Chevrolet of Monrovia - Service Center

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November 01, 2024

left car for 3 days and nothing was done . my service advisor wasted my time for 3 days. More

by waiyanmin.lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jeremy
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Nov 04, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your frustration about the delay in service for your vehicle at Sierra Chevrolet. Your feedback is important, and we encourage you to reach out to us directly so we can address your concerns and work towards a resolution. We appreciate your feedback and hope to improve your experience in the future. Sincerely, The Sierra Chevrolet Team

October 30, 2024

The dealership helped me to get the repair done on time. The repair was done right. More

by DANLONG444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We’re glad to hear that your repair was completed on time and to your satisfaction. At Sierra Chevrolet, we aim to provide quality service, and it’s wonderful to know we met your expectations. If you need anything else or have questions in the future, feel free to reach out. We look forward to assisting you again! Sincerely, The Sierra Chevrolet Team

October 30, 2024

The service advisor is not proactive in letting me know what is happening with my vehicle. I have to reach out every time to get an update. Luckily the manager explained everything to me at the end after I More

by TSEDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
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Nov 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We understand your concerns regarding communication during your vehicle's service at Sierra Chevrolet. It's essential for us to keep our customers informed, and we appreciate you bringing this to our attention. We’re glad our manager was able to provide you with the information you needed. If you have any further concerns or would like to discuss your experience, please don’t hesitate to reach out. Your satisfaction is important to us. Sincerely, The Sierra Chevrolet Team

October 30, 2024

Never a bad experience when I go to Sierra Chevrolet. Staff is always great! 10/10 would always recommend More

by eramirez822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your wonderful review! We're thrilled to hear that you've consistently had great experiences at Sierra Chevrolet. Our staff appreciates your kind words, and we look forward to welcoming you back in the future. Don't hesitate to share your experience with others! Sincerely, The Sierra Chevrolet Team

October 28, 2024

Service was very good and delivered on time as promised. Building construction was a bit inconvenient. More

by JUAN.M.RAYAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We're glad to hear that you experienced good service and that we delivered on time as promised. We also appreciate your understanding regarding the building construction inconveniences. Your satisfaction is important to us at Sierra Chevrolet, and we look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

October 27, 2024

good service and good communication. Service was prompt and I was notified about my car being done in a timely manner. More

by Tran.may0114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Oct 29, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you experienced good service and communication at Sierra Chevrolet. Timely updates about your vehicle are important to us, and we're glad we could meet your expectations. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

October 26, 2024

Took my Silverado for a diagnostic there service is great when it’s time for maintenance or simply an oil change or any work that needs to be done Chevy gots you covered you can count on reliable service… More

by ADRIAN.RIVERA357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
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Oct 29, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that your experience with our service department at Sierra Chevrolet was great, especially for your Silverado's diagnostic and maintenance needs. We strive to provide reliable service and it's fantastic to know we've met your expectations. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

October 26, 2024

I always come to this dealership for service for my chevy truck and everything has always been great, all the service people are very helpful but Tanya is my first choice because she is very respondsive an More

by CHRIS@POCKBUILDERS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you've consistently had great experiences at Sierra Chevrolet and that Tanya has been able to assist you effectively with your Chevy truck. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

October 24, 2024

They did not complete the job on my first visit and they previous advisor Shawn is horrible Tanya handled business correctly More

by cnj.forklift1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. It’s unfortunate to hear that your job wasn’t completed during your first visit and we appreciate your feedback regarding Shawn and Tanya. We strive to provide excellent service at Sierra Chevrolet and your insights help us improve. If you would like to discuss this further, please feel free to reach out to us directly. We hope to have the opportunity to serve you better in the future. Sincerely, The Sierra Chevrolet Team

October 24, 2024

Good service,fast,nice people. Good, good, good,good, great service,good. Good job,good. More

by esaenz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We truly appreciate your kind words about the service at Sierra Chevrolet. It’s wonderful to hear you had a great experience with our team. We look forward to welcoming you back next time! Sincerely, The Sierra Chevrolet Team

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