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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
658 Reviews

658 Reviews of Sierra Chevrolet of Monrovia - Service Center

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March 03, 2025

Overall experience was great, took my truck in for an oil change and also to get the transmission checked out as it’s been shifting hard on the lower gears. Got Joe as a service advisor and he was awesome. T More

by John G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you, John! We're thrilled to hear about your great experience at Sierra Chevrolet. It's wonderful to know that Joe provided you with excellent service and kept you updated on your truck's oil change and transmission issue. We're glad your truck is running smoothly again. Thank you for choosing Sierra Chevrolet, and we look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

March 02, 2025

Quick & nice service. Service scheduled on the same day when called. Work was done as promised. Has Lyft service while waiting. More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Mar 02, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We’re thrilled to hear that you experienced quick and nice service at Sierra Chevrolet. It's always our goal to accommodate our customers' needs, and we’re glad you found the same-day scheduling and Lyft service to be helpful. We appreciate your feedback and hope to see you again for your future automotive needs! Sincerely, The Sierra Chevrolet Team

February 24, 2025

Wonderful service I will continue using their services. I enjoy the fine work they do. More

by dan_p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you so much, Dan, for your kind words! We truly appreciate your support and are thrilled to hear that you enjoy our services at Sierra Chevrolet. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

February 16, 2025

Marvin was great from the "customer facing" perspective, It just took three weeks to get my car fixed (2023 Chevy Traverse) More

by HOWARDPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, Howard! We appreciate you mentioning Marvin and your experience at Sierra Chevrolet. We understand that waiting three weeks for your 2023 Chevy Traverse to be fixed can be frustrating. Your feedback is valuable, and we are committed to improving our services. If you have any further concerns or suggestions, please feel free to reach out to us. We look forward to assisting you in the future! Sincerely, The Sierra Chevrolet Team

February 14, 2025

I love Sierra Chevrolet they have the best service advisor!!! Their technicians are knowledgeable and trustworthy. I come from San Bernardino just to get my car serviced there. Over the years I have More

by Ms. Aguayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We're thrilled to hear how much you appreciate our service and expertise at Sierra Chevrolet. It means a lot to us that you travel from San Bernardino for your car servicing and have chosen us for several vehicle purchases over the years. We look forward to continuing to provide you with exceptional service in the future! Sincerely, The Sierra Chevrolet Team

February 14, 2025

I have been with this dealership through all the purchase of my 5 vehicles. Their service is number 1! They have the most knowledgeable service people especially Joe! I no longer live in the area. But I d More

by Ms. Aguayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your fantastic review! We truly appreciate your loyalty to Sierra Chevrolet over the years and are thrilled to hear that you consistently receive top-notch service, especially from Joe. It means a lot to us that you make the drive of 60 miles for our service! We look forward to seeing you again for your future vehicle needs. Thank you for sharing your experience! Sincerely, The Sierra Chevrolet Team

February 12, 2025

Tanya was extremely helpful. I had unfortunately been involved with the recent fires and was already short a vehicle. So it was important that my truck service be done asap. Tany More

by LEL2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We're glad to hear that our team at Sierra Chevrolet could assist you during such a challenging time. Our commitment to providing timely and effective service is important to us, and we're pleased that we could help get your truck serviced quickly. If you need anything else or have further questions, please feel free to reach out. We wish you and your family the best! Sincerely, The Sierra Chevrolet Team

February 12, 2025

Easy to schedule appointment. Had the exact date and time that worked with my schedule More

by sanchez3194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback! We're thrilled to hear that scheduling an appointment with us at Sierra Chevrolet was easy and convenient for you. We strive to accommodate our customers' schedules, and it's great to know we met your needs. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

February 11, 2025

Great service from Shawn for recalls on my Hummer. Finished 3 out of 4 recalls & still waiting for the part(s) for the 4th one. More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Lisk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn
Feb 12, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your review, Jo! We're glad to hear that Shawn provided great service during your visit to Sierra Chevrolet for the recalls on your Hummer. We appreciate your understanding as we work to get the parts for the fourth recall. If you have any questions or need further assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

February 09, 2025

Service was great but I took my car for an oil change and they added extra services that added $93 more to my total, I not authorized any of the extra services More

by ERIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the oil change and the additional services. At Sierra Chevrolet, we strive to ensure all services are clearly communicated and authorized by our customers. We encourage you to reach out to us directly so we can discuss this matter further and ensure your concerns are addressed. Your satisfaction is important to us, and we value your input. Sincerely, The Sierra Chevrolet Team

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