Siemans Chrysler, Dodge, Ram & Jeep - Service Center

So I wasn’t going to make a review even though I told them I was from the first incident, but after the second one I had too. I called into Tyler like I do every month to check on a recall for my 2019 ra them I was from the first incident, but after the second one I had too. I called into Tyler like I do every month to check on a recall for my 2019 ram 2500. The recall was not available for 2019 trucks yet and would be at some point. I got Tyler on the phone and had him look up my vin number. He said “oh this is available, come bring it in (in 3 weeks) and we will do an inspection, order the parts, and do the recall of the fuel pump the next day. Set up an appointment for 3 weeks later. I borrowed my mothers vehicle, so I could drop it off because of course no loner cars, took my daughter to school, then drove to the dealership with my girlfriend to drop the truck off. Then she had to drive me back home, get the other vehicle and then drive to work. When I arrived they service advisor said. So your here for XYZ, everything else besides the recall I came for. I said, no, I’m here for the fuel pump recall, the one you assured me could be done over and over again on the phone. He said, oh well reading here we can’t do it for your truck. I said then why am I here? They said they would try and finagle the system and get it done for me. Called me back 6 hours later to tell me they couldn’t do it and come pick my truck up. Went to get my truck the next day and it’s sitting in the back when I come to Pick it up at exactly the time I told them I would be there. Hand me my keys, go to start it, and the battery is dead. In 10 inches of snow. Jumped it after a while and said the batteries had to be bad, well 4 weeks later in snow and freezing temps it starts up fine every time. I obviously told them I was upset, but decided not to do a review because people mess up, and even though it was pure ignorance, it happens. Fast forward to today. Chrysler finally revised the recall and included all 2019 trucks. I got service bulletin and called back to the dealership. Tyler fields the call from the receptionist. Doesn’t know who I am tell him who I am “, I’m the guy that brought the truck in for recall that you guys scheduled and then you couldn’t do it. He acts like he has no idea. So whatever. Looks up my information, says oh, there you are and 3 seconds later, CLICK. Not lost service on phone, the sound of a desktop phone hitting the cradle. I give them the benifit if the doubt, call back to receptionist, she transferred me over, rings and rings and rings phone gets picked up, and immediately CLICK. Hangs up. Call right back, oh they’re all busy. I said I just called 10 seconds ago and was talking to Tyler. So I ask for a service manager, she said okay hold on. Boom voicemail. I call right back, said I didn’t ask for voicemail I asked for the manager. Boom back to his voicemail. Called back again. No answer. Grab my store phone and call from that number that’s a different area code. One ring, she answers. I said hello, now can I have the manager? Him jaws around and then the manger is on the phone, tell him I’m looking into the recall and I don’t appreciate being hung up on, no apologies nothing. Finds the recall, the revision, and I said I want to do that. He said fine, we are currently on a waiting list until February. Mind you, 3 weeks ago they set me up fine and said it would be done in two days. The revision came out today. I said okay. Put me on the list, he says it’s a temporary list? I said what’s a temporary list? That makes no sense. He got My name and that’s it, and I can bet I won’t be getting a call in February for the recall. This is a classic example of incompetent employees messing up, then treating a customer with 150,000 worth of Chrysler vehicle like crap. I will remove this review once I get an apology from Tyler, the service manager, as well as the general manager and then them make it right. I’ve never seen such poor service from top to bottom across multiple interactions in my life. This was terrible. More

These people are great. love my new Jeep. Wonderful place to visit. See you soon love my new Jeep. Wonderful place to visit. See you soon More

I have always Brought my vehicle there for repairs great service especially Tyler, he went above and beyond to help me, will keep coming there service especially Tyler, he went above and beyond to help me, will keep coming there More

Ram repair or lack of it!!!! My Ram broke down on vacation and needed to be towed to the nearest dealer for repair. Broke down Thursday Aug.22. Called the dealer on Friday morning My Ram broke down on vacation and needed to be towed to the nearest dealer for repair. Broke down Thursday Aug.22. Called the dealer on Friday morning to see when they could look at it as we were out of state and needed to return on Sunday. First thing that made me think this was not going to be good was they picked up the phone and said SEAMAN FORD!! no Dodge ,Jeep, Ram, just ford. They said they would look at it in the after noon. Monday afternoon they still had not looked at it. or we are backed up and had repairs that came in to do. Tuesday late morning I called and talked to a 2nd service man and he could not find me or my truck in there system. I told him me truck had a tag on the dash with a number as I had seen it Saturday when we were removing things to put in a rental car. He asked me the number that was on it and I told him to go look as it was the only Blue truck with NY plates sitting right behind his shop with antifreeze running out of it. He said he would call me later. Right after I pulled up reviews and found there service was poor at best. Called a diffrent dealer to see if they could get it in and had it removed from this shop 4:00 they call me back and said he found my truck. funny the other service guy gave the keys to the tow company 3 hours before. They don't talk to each other. I would rate them no stars but I can not. More

How to make warranty repairs difficult on customers! The dealership , Siemens in Bridgman Mi is ridiculous , Having my service dog with me , the service manager would not supply me with a rental vehicle. The dealership , Siemens in Bridgman Mi is ridiculous , Having my service dog with me , the service manager would not supply me with a rental vehicle. Sighting that they do not allow dogs in their vehicles, so I have to be curious how they know what takes place with a "rental"vehicle once it has left ... Your company as a whole has gone above and beyond to make warranty repairs as difficult as possible on your customers , Refusing service and/or being rude to a service Dog and handler is not only unprofessional behavior, but it is illegal at both state and federal levels. In fact, they must allow an individual claiming their animal is a service dog to enter. Refusing service is a violation of the Americans with Disabilities Act, which can result in penalties, fines, and money damages.If we were small people only seeking free money , this dealership has offered easy ground to attain such, however we are not small people , I would like this repair completed without my time and patience being tested another day . More