Baxter Chrysler Jeep Dodge Lincoln - Service Center

Repaired the problems on the first trip. Cody was excellent and provided good updates during the process. I will be visiting this service center again when the need arises. Cody was excellent and provided good updates during the process. I will be visiting this service center again when the need arises. More

I have had issues with our 2021 Jeep Grand Cherokee L and it's been a long process to find and hopefully take care of the issue. But my service advisor Chris and Andy the Service Manager and a couple of oth it's been a long process to find and hopefully take care of the issue. But my service advisor Chris and Andy the Service Manager and a couple of others have been excellent as we worked through the frustrating process of finding and fixing the issue. More

Wondering why my car was hard to control after getting an oil change and recall. Seems my tires were over inflated to 45 psi and now one of my center caps is missing. Baxter...what else might be going amis oil change and recall. Seems my tires were over inflated to 45 psi and now one of my center caps is missing. Baxter...what else might be going amiss since my visit to get a simple rotation and oil change? I was there at 6:45 am and didn't get out of there till 10 am. UGH! More

Cody in service was fabulous today! I was so impressed! Fabulous care! Couldn’t have been better! Fabulous care! Couldn’t have been better! More

Our Dodge Magnum was at our reputable mechanic for nearly 3 months. We had been going there 24 years. In desperation we called Baxter. Corey and Andy were professional start to finish. They communicated 3 months. We had been going there 24 years. In desperation we called Baxter. Corey and Andy were professional start to finish. They communicated every step of the way. Could we have got work done cheaper? Probably, but in this case safety and peace of mind was worth the price as the car was for our daughter. Thank you Baxter More

I just wanted to say Thanks for a job well done! You just recently replace the engine in my 2011 Ram 4.7L .Once you got the motor it only took a few days to put it in. My Hats off to you gentlemen! recently replace the engine in my 2011 Ram 4.7L .Once you got the motor it only took a few days to put it in. My Hats off to you gentlemen! More

I have not had the best of experiences at Baxter Auto prior, up until today. I have found many of the individuals working in the service department to think of me as a not so bright broad. However, I was prior, up until today. I have found many of the individuals working in the service department to think of me as a not so bright broad. However, I was pleasantly surprised the other day when I brought my husband's JEEP into the dealership. Upon arrival, I was greeted by a man named Corey. I know I look a little haggard due to the type of work I do, so I often get overlooked, but Corey did not let this deter him and made me feel quite comfortable. After speaking of my need's for an oil change, he looked up the information and discovered my husband was enrolled in the JEEP wave royalty program. Discovering this, directly saved myself and overall, my family money. Additionally, he offered me snacks and refreshments. In the future, I prefer to only work with this individual as prior experiences from him were nearly not as pleasant . More

So took a durango in for 80k service, which is supposed to be more than an oil change according to the description. Also had a check engine light on and the user interface (touch screen) kept locking up. to be more than an oil change according to the description. Also had a check engine light on and the user interface (touch screen) kept locking up. Check engine required a part so would be done next day, but still looking at the UI issue. So 4 days later I get a voice mail about having to order a part (new UI )and would get back to me on the cost. A couple days later no update so I called and left a message...again nothing for a couple of days. Called and had to leave message again, more days go by and still no callback. Finally called back after having the durango for 11 days and said part takes a few weeks to come in and can pick up your car....so you couldn't have told me a week ago. So 6 hours later I come to pick up the car and no paperwork is ready, so have to wait around. No one talks to me about the work done or details about the part order. No check off list of what was looked at in the durango so guess just a basic oil change and over priced cabin filter. I was surprised he emailed me about the part was in, was trying to get a time setup to fix the UI and now it's 3 days later and no reply. Wow what service. No one should ever deal with this place, I won't be back. More

Took my car in for a recall and was in and out in 30 minutes. As always, Andy was very helpful and polite. Customer service people like him. Keep us coming back. Thanks, Andy. minutes. As always, Andy was very helpful and polite. Customer service people like him. Keep us coming back. Thanks, Andy. More