Baxter Chrysler Jeep Dodge Lincoln - Service Center

I had to have my vehicle towed to dealership after hours. Left information in key drop box. Spoke with Andrew Fujan next day. Vehicle was serviced and needed repair was made same day. Notified by him whe Left information in key drop box. Spoke with Andrew Fujan next day. Vehicle was serviced and needed repair was made same day. Notified by him when work was done, and vehicle ready to be picked up. Always outstanding service, including courteous and knowledgeable assistance. More

We were en route from our home in CO to WI on Sunday, 8/7/11, due to a family medical emergency (95 year old parent had stroke). We were driving our RV built on a Dodge Sprinter platform (Mercedes-Benz 8/7/11, due to a family medical emergency (95 year old parent had stroke). We were driving our RV built on a Dodge Sprinter platform (Mercedes-Benz turbodiesel) when we developed mechanical problems on I-80 just west of Lincoln. Vehicle would not go over about 65mph and could not maintain speed going uphill. Limped into Lincoln and at 7AM the next morning telephoned Performance, explained the circumstances and asked if they could help us. Was told to come right over and talk to service adviser Andrew Fujan. Arrived at Performance about 7:30AM and found Andrew. He assured us that, although all of their Sprinter techs were busy, they would work us in ASAP. I also expressed concern about the food in the RV refrigerator and Andrew assured me they would take care of it. The RV was in a service bay by 8AM. Problem turned out to be a cracked turbo resonator, which was not easy to diagnose and required a step-by-step analysis to detect. Our thanks to technician 464 who was ingenuous enough to put smoke into the intake system to figure out why it wouldn't hold pressure. Andrew was very good about giving us progress reports. The necessary part was in fortunately in stock. We had an extended warranty, Andrew got approval for coverage, and we were back on the road at no charge (other than an air filter that we decided to replace) well before noon. And everything in the refrigerator was still nice and cold. Also, very nice service waiting area, good coffee, and clean restrooms. We were really impressed with Performance! More

Andy was wonderful. I needed some repair work on my door but didn't expect the cost to be so much. Andy checked the record on my car and saw that I had brought it in once before and mentioned an issue with but didn't expect the cost to be so much. Andy checked the record on my car and saw that I had brought it in once before and mentioned an issue with the door. He worked with me and the manger to bring the cost down. He was great, polite and extremely helpful. Thank you Andy and thank you Performance Chysrler. More

Pete gave us excellent customer service and worked well with us. I would recommend him to anyone. He helped us work out an issue we had with Dodge's warranty. We had our brakes on our minivan replaced af with us. I would recommend him to anyone. He helped us work out an issue we had with Dodge's warranty. We had our brakes on our minivan replaced after only 30,000 miles and a couple months over 2 yrs old. I am not sure of the quality of work as of yet. More

By far the most professional group I have dealt with. Complete understanding of how the system works. This team is beyond reproach. Troy and Rick are by far the most dedicated individuals in the business Complete understanding of how the system works. This team is beyond reproach. Troy and Rick are by far the most dedicated individuals in the business, they actually care. Finance was incredibly easy. Though I am in the 1% of earned income in the United States of America, it was convenient and wrapped up lickity split. Performance Dodge's service department is world class and set the example for others to follow. More

Purchased a new JEEP Wrangler Feb 2010. The zipper track on the back panel of the soft top recently (Mar 2011) separated from the fabric. Went to the service dept. and expected to get the run-around that t on the back panel of the soft top recently (Mar 2011) separated from the fabric. Went to the service dept. and expected to get the run-around that the top wasn't a warranty item or that 'wear and tear' wasn't part of the warranty, etc. At best I hoped they would cover the repair. Four days later, I had a new top installed under warranty - no hassle or BS. From an engineering standpoint (and I'm one) I have to question why a broken zipper would require a top replacement - but I'm not complaining. Have a 2007 JEEP Commander that's been great too. Had a broken tail light lens on it (my fault and not cheap) and they replaced it free after I bought the Wrangler. Want to buy a JEEP, see Mario O. in sales. Need service - see Pete C. Both have been there a while and know their business (as opposed to sales and service reps at other dealerships who were working at Subway the week before). In fact, the Dodge/JEEP guys even went to bat for us with another dealership on our 2009 Toyota Camry that's been nothing but trouble...another review for another day. More

My 07 Dodge Magnum developed a seal leak in the differential. The first time I was short of time so they replaced the seal. When it happened again 7 months later I had no pressing engagements so t differential. The first time I was short of time so they replaced the seal. When it happened again 7 months later I had no pressing engagements so the service tech called me to ask if he could keep the car for 3-4 days because they had to replace some parts of the differential that were causing pressure and they had also found overheated bearings and a bad wear pattern, so he had to order an entire differential. I was offered another car, or rides home and back if I needed them. During this entire time I felt as though I was the most important person they were dealing with. They assured me that the repairs were covered by warranty before they started the job.Their keeping me informed of the repair progress was something I had never experienced. It made me glad that I had chosen Performance Dodge of Lincoln as both my sales, and service techs. I would recommend this dealership to anyone in the market for a new or used car, and subsequent repairs. More

I was in from out of town to have a windshield repaired on my 2011 Jeep Rubicon. While there I asked James Campbell, Performance's Service Director about a transmission issue I was having that was, as yet on my 2011 Jeep Rubicon. While there I asked James Campbell, Performance's Service Director about a transmission issue I was having that was, as yet, unresolved by my dealer in Texas. James and his technician, Jeremy Jourdan, spent over an hour with me researching the issue and possible solutions. And even though I had involved Jeep's Customer Service on a national level, James and Jeremy both assured me that if I desired, they would see to it that my transmission issue was fixed in a timely manner and would be happy to deal with District Managers in their area. I chose to continue pursuing resolution with my current dealer only because I felt it was their duty to take care of it. But rest assured, I will always try to make sure I have my service work done at Performance any time I'm in town. And when it's time to buy a new Jeep.......it will be from Performance and you have these two exceptional gentlemen to thank for that. Keep up the good work. True quality customer service is hard to come by. Matt Leatherwood Euless, Texas More

2007 Jeep Laredo: After diagosing that the electronic transmission modual ($925) was bad after being off warranty only 2000 miles, Andrew was able to work with Chrysler for a much reduced cost of repairs transmission modual ($925) was bad after being off warranty only 2000 miles, Andrew was able to work with Chrysler for a much reduced cost of repairs. Performance dropped me off at my office after leaving my car and also they picked me up the next day to get to my vehicle. It was a very easy and pleasant experience. More

I went to Performance Dodge for an oil change. I also asked if they would put on wiper blades that I had bought earlier, but because of cold weather had not gotten them on. I also told them my window wa asked if they would put on wiper blades that I had bought earlier, but because of cold weather had not gotten them on. I also told them my window washer was plugged. They did everything for the cost of the oil changed and then the young man servicing my truck informed me my transmition fluid line was leaking. The service manager for the oil changed area showed me that the repair of the transmition line would be covered by my warranty and she personally guided me to the service consultant Andrew Fujan. Andrew very professionally scheduled my appointment. I dropped my truck off early on a Tuesday morning and a very nice man drove me back to my apartment. Later that mornng another very nice man picked me up and returned me to the service department. I was greeted and serviced promptly and was on way. Every step of this experience was handled with the best possible customer service, professionalism and friendliness that I have experienced in a long time. As a long time manager myself I always look for signs that a company embraces customer service -- obviously Performance Dodge. Finally, I want to say that I have bought several pick-up trucks through Performance Dodge through Salesman Mario ____. He has always treated me with the utmost professionalism even during times when Performance Dodge was not necessarily the best management company. So, thank you to everyone at Performance Dodge for a job well done in every department. More