Sid Dillon CDJR Fiat of Lincoln

Very disappointed in the service department. Received a recall update for the PCM. Made the appointment over a week in advance for 7:00 am and told them I wanted an oil change and tire rotation while it w recall update for the PCM. Made the appointment over a week in advance for 7:00 am and told them I wanted an oil change and tire rotation while it was in there because it was almost due. Dropped the vehicle off right at 7:00 am. I was told I would receive the status throughout the day. Never received a call. Called dealer at 3:30 pm and was told it has not even went in for anything and they have to keep it until tomorrow. Never called ahead of time to tell me this?? What was the point of scheduling at 7:00 am a week in advance??! I am sure they did a ton of walk in oil changes that same day even though I was there at 7:00 am. Was offered a rental but I declined and just asked for a discount on my oil change. Was told it would get in first thing in the morning. Well, the next day no call, I waited until 1:45 pm and called had to leave a message. Never got a call back, so called again and demanded I speak to someone or I wanted a manager. I was transferred to the service rep and told my vehicle was done. Get to the dealer and was given a lousy $7 off my oil change! After I saved them the price of a rental. They didn’t even apply the $10 off for the tire rotation as advertised on their website. (Note: website did not have coupons available, just advertised). Asked for the $10 off and it was applied. Still cost $86 for the oil change and tire rotation as the other was under warranty. Last time getting oil change done there and willing to have a dealer in Omaha service it next time. And to top it all off they did not reset the oil life indicator, ended up resetting myself. It doesn’t end there....I get a call after I get home and was told they gave me the file copy and not the customer copy invoice and they needed it today. Well I was not going to drive across town again and they did offer to send someone out to get it. In the back of my mind I was thinking can’t they just reprint it? So I get another call back saying they are coming the next day to get it. I will be home working so it doesn’t matter but I was not going to inconvenience myself for them after going through all that already. They call if they need something but won’t call to tell you about your vehicle! More

Not a great experience. I took my Jeep in for tire rotation and oil change. The service department found a transmission fluid leak on my vehicle (39,000 miles but 10 yrs old). I was quoted a price to rotation and oil change. The service department found a transmission fluid leak on my vehicle (39,000 miles but 10 yrs old). I was quoted a price to diagnose the problem. The diagnosis fee was waved if I chose to repair the issue, which I did. I was quoted a price for repair but then got a text that the quote was incorrect. I called and the tech stated he left off labor. I requested the final price and he indicated that repair, parts, and the oil change/ tire rotation would be “all in right under $500.” I pick up the vehicle and the price was $555, as he forgot to add in an environmental / shop fee. Additionally the invoice stated “Customer states there is a transmission fluid leak.” Which is blatantly untrue. Additionally my name was spelled incorrectly, and my email and phone number were incorrect on the invoice. If not for the VIN number matching my vehicle’s I would have sworn that this was not service done for my vehicle! I will likely find another dealership. More

Daniel Joseph and Andrew King were excellent to work with. Set me up in the pickup I wanted with no pressure. Highly recommend buying a vehicle from them. with. Set me up in the pickup I wanted with no pressure. Highly recommend buying a vehicle from them. More

This is third Toyota I’ve purchased or leased since 2012. Bob Gooding (*****) sold me a 2021 RAV4 Hybrid today. Previous cars were Prius 2012 & 2018. I loved both cars very much. But several surgeries in las Bob Gooding (*****) sold me a 2021 RAV4 Hybrid today. Previous cars were Prius 2012 & 2018. I loved both cars very much. But several surgeries in last year have led me to the Rav for the higher ground clearance/ease of access with a great hybrid mpg. Bob is a patient, no nonsense, practical salesperson. There is NO hard sale pressure and no misogyny. This is second time he has handled a vehicle sale and he does go the extra steps to be sure I got the best car for the most reasonable price. Tim Stohlman (also 5*) got the finances set in quick time and I was happy with the final result. I am sure I will be very happy with this Rav Hybrid. Hitting the road as soon as the vaccines are everywhere! woohoo! . More