Shults Resale Center of Dunkirk

Thankful for Jesse H. I was looking for a used car and was not sure exactly what I wanted but Jesse H. was patient with me and assisted me thru the process and made buying I was looking for a used car and was not sure exactly what I wanted but Jesse H. was patient with me and assisted me thru the process and made buying a car a pleasant experience. His great customer service and knowledge of the vehicle was amazing and helped me to make my decision. Thank you Jesse More

Impressed and Grateful I was in the market for a used 2014 Suburban with less than 20k miles and found one online at Shults. I was a bit reluctant to contact them as they ar I was in the market for a used 2014 Suburban with less than 20k miles and found one online at Shults. I was a bit reluctant to contact them as they are located more than an hour from my home and I was hoping to purchase a car in the next few days in time to take a trip with my family. I gave it a shot and called Shults - and thank goodness that I did. They provided an estimated price over the phone and then volunteered to bring the Suburban to me at my home to look it over and take a test drive. The next morning, Jim arrived at 9 a.m. and after the test drive, we agreed on a price in my driveway. Jim asked that I consider Shults for financing and encouraged me to complete the credit application online. I had already done some rate shopping and was very pleased when Shults provided me with a rate as low as any advertised rate that I'd seen - including from credit unions. Shults then delivered my new Suburban to my driveway the next morning, in time for our family vacation. Amazing! The most impressive part of the transaction was that our sales person Jim, was completely candid and transparent throughout the entire process. I didn't disclose until the end of our conversation that I work for a bank who is a major player in the auto lending business and I'm fully aware of how many dealers leverage dealer financing as part of the negotiation process. I highly recommend Shults and will be contacting them again for our next purchase. More

wonderful Steve was wonderful told him what we wanted and our price range wasn't pushy let us think about it and was all around such a wonderful guy to do busin Steve was wonderful told him what we wanted and our price range wasn't pushy let us think about it and was all around such a wonderful guy to do business with. Will definitely be competing back in the future to buy and deal with him. Highly recommend him More

Thank You Jim G. I recently purchased a box truck that I needed immediately. I asked Jim to be on the look out for something that was in my price range and in good con I recently purchased a box truck that I needed immediately. I asked Jim to be on the look out for something that was in my price range and in good condition. Within hours Jim G. called me and told me he had located a truck that just might work for me. The very next day I went to test drive the truck and Jim was right it was a perfect fit for me both financially and just what I was looking for. The following day I was bringing it home. This was my fourth vehicle that I've purchased from Shults Resale Center and will continue to purchase my vehicles there in the future. Thanks again Jim G. and the rest of the staff! More

Hyundai Elantra 2012 First car, great service. They have a great selection of used vehicles. The kne I wanted was gone but when I got there, he had another elantra just li First car, great service. They have a great selection of used vehicles. The kne I wanted was gone but when I got there, he had another elantra just like it there. More

We walked into this dealership on 1/10/13 and met Steve Newark for the first time. We told him we were just starting the process of shopping for an SUV. We had no idea of what kind we wanted or how much we Newark for the first time. We told him we were just starting the process of shopping for an SUV. We had no idea of what kind we wanted or how much we wanted to spend. We also told him we were in no hurry and did not want to be rushed. Steve started by showing us an escape. Too small. Went to a highlander, to much money. Next was an equinox, almost, not enough cargo room in the back. We decided to step back for awhile and look around online. After a couple of weeks ( because of our busy lives ) we called steve to see if we could look at and drive a few more vehicles. What ever we wanted to drive he went out and got it if it was not on their lot. Just could not find THE ONE we loved. After a few more weeks steve called and suggested a ford edge. This suv was awesome but we were still unsure. Then this past week steve brought in a Kia Sorento . 2013 with 12000 miles and fully loaded with everything possible ! This was it. He then let us take it home for 2 days . This worked perfect as my wife got to drive it in the snow. AWESOME ! Today we signed the papers and its ours after almost 2 months of shopping . Steve was a great pleasure to work with ! He never pressured us, Explained in detail every feature of every vehicle we drove ( about 8 i think ) and above all was HONEST about everything. The whole staff there was very pleasent with us every time we were there , including Wes , who handled the financial transaction basically twice cause we added in the extended warrenty after we said no. This dealership was a pleasure to deal with and I will recommend them to everyone ! There is no doubt I will go back to them for our next truck ! Thank you very much to Shults and especially Steve Newark ! Job well done. More

Jim came highly recommended to us to buy a car from We stopped by the resale center & Jim was right there to assist us. He didn't steer us in the wrong direction of what car we wanted. He was very HONEST stopped by the resale center & Jim was right there to assist us. He didn't steer us in the wrong direction of what car we wanted. He was very HONEST & caring about the car we were looking at - 2011 Chevy Malibu. He came along for the test ride & pointed out alot of features the car had. He then offered to have us that the car for the weekend - which we did. We were sold. When it came down to the actual purchasing of our car, he gave us a fair 'trade in' on the '99 grand am we were getting rid of. He made sure all our questions were answered. Jim went beyond the required job of dealer when I asked if a pair of deer whistlers could be attached to the car. He didn't charge for this 'add on'. Jim was there every step of our journey to purchasing our 'new' car. We will definitely recommend Jim to our friends & we will look for Jim when purchasing any other cars down the road. Kudo's JIM GENNOCK!!!! More

Great customer service. Went above and beyond telling us about safety features and answering all questions. Steven is AWESOME, just like me! Would definitely come back and tell friends to come here as well. about safety features and answering all questions. Steven is AWESOME, just like me! Would definitely come back and tell friends to come here as well. More

Very friendly staff, with outstanding patience in locating cars I was looking at in my price range, ESPECIALLY STEVE NEWARK. I recently came through some extreme financial problems. Mr. Newark went locating cars I was looking at in my price range, ESPECIALLY STEVE NEWARK. I recently came through some extreme financial problems. Mr. Newark went above and beyond to get a workable monthly payment in place for me under my circumstances. The extended services this dealership provides are excellent, and made me feel that I had a bit extra to guard me through the years of ownership. I visited a few of the largest dealerships in the Buffalo, NY, who could not hold a candle to what I was offered at Shults. More

They worked until they found the vehicle I could afford. They installed new tires and worked on all items I requested to be fixed without hesitation. They allowed me to drive a vehicle home before I purcha They installed new tires and worked on all items I requested to be fixed without hesitation. They allowed me to drive a vehicle home before I purchased it to determine if the vehicle was a good fit. More