Shottenkirk Toyota - Service Center

Not happy with prior visits but wanted my Toyota serviced @ Toyota dealership. Took almost 1 hr and 30 minutes for oil and tire rotation. Maybe it's the different people back at service counter, @ Toyota dealership. Took almost 1 hr and 30 minutes for oil and tire rotation. Maybe it's the different people back at service counter, More

The person I worked with was friendly and courteous and seemed ready to help solve my problem. seemed ready to help solve my problem. More

I have purchased at least 3 vehicles and have followed through with all service from Shottenkirk Toyota in Quincy. This last time that I took my car to have a new sun visor on the drivers side. I agreed t through with all service from Shottenkirk Toyota in Quincy. This last time that I took my car to have a new sun visor on the drivers side. I agreed to have additional service that was offered. When I picked my car up, the clock was reset to daylight time, the blue tooth connection to my cell phone was turned off, and auto headlights was off, and the light was dimmed on the speedometer screen. I was perplexed that all of my settings had to be reset because Shottenkirk's service personnel had set them different from what they were when I brought the car in. Totally unacceptable. More

The staff individual at the end had a terrible attitude and was rude to me my son and my parents. Other than her the service and staff were extremely helpful and gave excellent service. and was rude to me my son and my parents. Other than her the service and staff were extremely helpful and gave excellent service. More

Everyone was polite and friendly. The service work was done in the time stated to me. The service work was done in the time stated to me. More

I have always had great customer service here at this dealership; they are very professional & friendly! dealership; they are very professional & friendly! More

They were very knowledgeable about my tires and which ones would work the best. They picked up my car and brought it back promptly and very courteous. ones would work the best. They picked up my car and brought it back promptly and very courteous. More

All went well l l l l l l l l l l l l More

3 % charge if you use a credit card is a no go for me. I stopped carrying a checkbook 20 years ago and don’t plan on starting again to save the 3 %. I will shop around and go elsewhere in the future. I stopped carrying a checkbook 20 years ago and don’t plan on starting again to save the 3 %. I will shop around and go elsewhere in the future. Shottenkirk just lost me as a customer. More

All went smoothly and enjoyed talking to everyone involved. All our questions were answered completely. involved. All our questions were answered completely. More