Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Shottenkirk Toyota - Service Center
Quincy, IL
245 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
245 Reviews of Shottenkirk Toyota - Service Center
Sort by
July 25, 2024
Everyone was polite and friendly. The service work was done in the time stated to me. The service work was done in the time stated to me. More
by RONHECHLER
Verified CustomerEmployees Worked With
June 29, 2024
They were very knowledgeable about my tires and which ones would work the best. They picked up my car and brought it back promptly and very courteous. ones would work the best. They picked up my car and brought it back promptly and very courteous. More
by BCRAGEN
June 18, 2024
3 % charge if you use a credit card is a no go for me. I stopped carrying a checkbook 20 years ago and don’t plan on starting again to save the 3 %. I will shop around and go elsewhere in the future. I stopped carrying a checkbook 20 years ago and don’t plan on starting again to save the 3 %. I will shop around and go elsewhere in the future. Shottenkirk just lost me as a customer. More
by ED.BUCHER
Employees Worked With
Mike Blankenship
June 17, 2024
All went smoothly and enjoyed talking to everyone involved. All our questions were answered completely. involved. All our questions were answered completely. More
by peggy.bunfill
June 15, 2024
I just needed a simple oil change and tire rotation and they managed to botch the entire job. They also didn’t to a darn thing to try to fix what they messed up. Over filling the oil, trying to charge me f they managed to botch the entire job. They also didn’t to a darn thing to try to fix what they messed up. Over filling the oil, trying to charge me for a rounded off drain plug when I have always had my oil changed by them, leaving a bunch of oil around the oil filter and messing up the end of the threads on my wheel stud and trying to charge me about $150 to have them replace what they messed up. I wouldn’t recommend them to anyone. More
by KELSEYHEALEY14
Employees Worked With
June 15, 2024
Jordan was the one who worked on my sons truck and he was amazing ! The service manager is a joke and so isn’t one of his other staff members her name is Candy . She was rude and talked bad about me to other amazing ! The service manager is a joke and so isn’t one of his other staff members her name is Candy . She was rude and talked bad about me to others and it got back to me . She thought it would be funny to push my sons work back because I mad her made which resulted in them having my sons truck over a month ! When I addressed this incident with the service manager he basically covered her xxx and told me he would check into it and never did nor did he get back to me . He couldn’t even wave the 100.00 deductible for a customer who was done wrong and who is battling Stage 4 cancer . I even called and left the service manager a message and he still did not return my call . I can guarantee you they will never get anymore business from us ! More
by hardisty96
June 10, 2024
Sales and finance depts were great. From test drive to leaving I was there 2 hours. Service dept needs to have better communication with sales dept and managers. From test drive to leaving I was there 2 hours. Service dept needs to have better communication with sales dept and managers. More
by JOSPIL68
