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Shottenkirk Toyota - Service Center

Quincy, IL

4.3
245 Reviews

245 Reviews of Shottenkirk Toyota - Service Center

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August 25, 2024

Check engine light problem is not solved this is my third time for same problem More

by NAGESH.THAKUR83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Candi Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

Super friendly and courteous and explained all service completed. Always a easy well organized place for visit for service. More

by RJBERR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Steward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike O'Hara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candi Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Shottenkirk Toyota responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 23, 2024

Free care isn’t free my recent oil change was over 100 bucks free care care charged me 43 fricken bucks what the xxxx is going on free is free so Toyota owes me 43 bucks More

by shoop61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Ames
Aug 25, 2024 -

Shottenkirk Toyota responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota

August 13, 2024

Easy to set up appointments for service, work is performed with total transparency, timely and professionally. More

by MKLOSSING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Maglioacchetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Shottenkirk Toyota responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota!

August 13, 2024

STOP sending me e-mails. not a custom Never been to Shottenkirk STOPSTOP STOP WRONG PERSON More

by QUINCYKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sending to wrong e-mail
August 13, 2024

First time I have used this dealership. From the purchase of a used car to service work needed the experience was very pleasant More

by alwc912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Shottenkirk Toyota responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota!

August 07, 2024

Not happy with prior visits but wanted my Toyota serviced @ Toyota dealership. Took almost 1 hr and 30 minutes for oil and tire rotation. Maybe it's the different people back at service counter, More

by SIX_PAX5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Shottenkirk Toyota responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota

August 07, 2024

The person I worked with was friendly and courteous and seemed ready to help solve my problem. More

by HERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 08, 2024 -

Shottenkirk Toyota responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

July 28, 2024

I have purchased at least 3 vehicles and have followed through with all service from Shottenkirk Toyota in Quincy. This last time that I took my car to have a new sun visor on the drivers side. I agreed t More

by JRTYSON
Recommend Dealer
Yes
Employees Worked With
Service personnel.
Jul 29, 2024 -

Shottenkirk Toyota responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota

July 26, 2024

The staff individual at the end had a terrible attitude and was rude to me my son and my parents. Other than her the service and staff were extremely helpful and gave excellent service. More

by MLLEHENBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candy Erwin
Jul 29, 2024 -

Shottenkirk Toyota responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota!

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