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Shottenkirk Toyota - Service Center

Quincy, IL

4.3
245 Reviews

245 Reviews of Shottenkirk Toyota - Service Center

Sort by
September 02, 2023

Great service, professional staff, nice and clean facility. Appointment scheduled on request, service done on time. More

by KLUKOWSKIWALDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candi Erwin
Report | Print
Sep 06, 2023 -

Shottenkirk Toyota responded

KLUKOWSKIWALDI, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 02, 2023

Michelle always delivers a professional experience and keeps me updated during the process! Thank Michelle More

by RITCHEYJEANNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Ames-Service Advisor
Report | Print
Sep 06, 2023 -

Shottenkirk Toyota responded

RITCHEYJEANNIE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

August 31, 2023

Dealership was ready for appointment and fast service. Nice and clean waiting area. Very detailed after service report More

by BEPLATTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Sep 03, 2023 -

Shottenkirk Toyota responded

BEPLATTE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 30, 2023

For Candi, You asked for a report on my service Tuesday; It was fast, inexpensive with free coffee. Excellent! More

by richardlwilling.73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candi, and her manager , John "JJ" Colvin
Report | Print
Sep 03, 2023 -

Shottenkirk Toyota responded

richardlwilling.73, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 26, 2023

This dealership is OK for service but sold us the 2021 Tacoma TRD that has a terrible electronics system. Our 2017 Tacoma TRD had a very good electronics system, very good navigation and blue tooth where More

by IRISHGUNNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas Job
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Maglioacchetti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2023 -

Shottenkirk Toyota responded

IRISHGUNNY, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota

August 23, 2023

it was easy to get the appointment. Service completed while i waited. Everything went pretty smooth. More

by MSAQUINCY
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Taylor
Report | Print
August 21, 2023

My vehicle was attended to promptly and the work was finished quicker than I expected. The receptionist who assisted me was friendly and answered my questions. More

by DRHORNER50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Shottenkirk Toyota responded

DRHORNER50, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 21, 2023

I always have a great experience at Shottenkirk Toyota, and I always deal with Nick Taylor. He is a great person to deal with.!!!! More

by CHICAGOCUBS1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Taylor
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Aug 21, 2023 -

Shottenkirk Toyota responded

CHICAGOCUBS1953, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

August 21, 2023

Was very professional and was out in a timely manner. Would encourage anyone to use them. More

by LEEMARIESTARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anette Bruns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Shottenkirk Toyota responded

LEEMARIESTARK, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota!

August 19, 2023

The dealership acknowledged that the transmission was jerky and had lags but said it was normal for this car. I have bought 7 Highlanders from them over the years. Never had a problem until this car. I t More

by SDROYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Taylor
Report | Print
Aug 21, 2023 -

Shottenkirk Toyota responded

SDROYER, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota

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