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Shottenkirk Toyota - Service Center

Quincy, IL

4.4
262 Reviews

262 Reviews of Shottenkirk Toyota - Service Center

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December 08, 2023

I was owed a full detail, when I finally got it in there they didn’t touch the inside, the outside looked liked Stevie wonder did the outside! Horrible who ever did that should be terminated! More

by HICKSE62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anette Bruns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 08, 2023

Was very pleased with staff they took very good care of me and my vehicle More

by TFJR1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Shottenkirk Toyota responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 06, 2023

Employees were very professional, well educated about their job, always friendly, helpful and well dressed More

by hthcoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stef
Report | Print
Dec 07, 2023 -

Shottenkirk Toyota responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

December 02, 2023

I can’t say enough about this team. Everyone went out of their way to make this the most pleasant experience. This was the best car experience ever. Everyone at Shottenkirk was very fr More

by volt7631
Recommend Dealer
Yes
Employees Worked With
Tracy Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Shottenkirk Toyota responded

olt, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

November 30, 2023

Very good what they do and nice and friendly and professional and I recommend people to go there More

by COOLWESWINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike blankenship
Report | Print
Nov 30, 2023 -

Shottenkirk Toyota responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

November 26, 2023

Good service. Quick in and out. Not pushy on uneeded extras. Improved since last visit. More

by JMCCLELLAND06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Report | Print
Nov 28, 2023 -

Shottenkirk Toyota responded

JMCCLELLAND, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 24, 2023

Got me right in as scheduled and the length of time to rotate tires and do multipoint inspection was about 30 minutes. Thanks More

by GJNABER
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Newell
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November 21, 2023

Great. But little confused with alignment issue on text and no explanation on it when picked up. Breaks seem harsh since picking up? More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Shottenkirk Toyota responded

jb, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota

November 15, 2023

Overall, the service department was great and quickly took care of the regular maintenance that I came to the dealership for. More

by SPDUNN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only dealt with the service department
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Nov 16, 2023 -

Shottenkirk Toyota responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 13, 2023

Zachary was great! He assessed my situation and explained to me the problem. Did all he could to make sure my repairs were done in a timely fashion. More

by MARCUSPSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Report | Print
Nov 14, 2023 -

Shottenkirk Toyota responded

MARCUSPSMITH, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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