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Shottenkirk Toyota - Service Center

Quincy, IL

4.3
245 Reviews

245 Reviews of Shottenkirk Toyota - Service Center

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November 21, 2023

Great. But little confused with alignment issue on text and no explanation on it when picked up. Breaks seem harsh since picking up? More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Shottenkirk Toyota responded

jb, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota

November 15, 2023

Overall, the service department was great and quickly took care of the regular maintenance that I came to the dealership for. More

by SPDUNN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only dealt with the service department
Report | Print
Nov 15, 2023 -

Shottenkirk Toyota responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 13, 2023

Zachary was great! He assessed my situation and explained to me the problem. Did all he could to make sure my repairs were done in a timely fashion. More

by MARCUSPSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Report | Print
Nov 13, 2023 -

Shottenkirk Toyota responded

MARCUSPSMITH, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 07, 2023

I had a coupon for $89. 89 but I was changed $108. Other wise the service was good. More

by DENPATBAKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Newell
Report | Print
Nov 08, 2023 -

Shottenkirk Toyota responded

DENPATBAKER1, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 04, 2023

I would recommend them to everyone. They have gone beyond to accommodate me. Thanks! You all are super! More

by CYOGGERST2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas Job
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Shottenkirk Toyota responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

October 28, 2023

. Jeannie is pleasant and was willing to try to get us the deal we wanted. More

by RSCURTIS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeannie Ritchey
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Oct 31, 2023 -

Shottenkirk Toyota responded

RSCURTIS2, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota!

October 21, 2023

Appointment was scheduled at 12:30 and vehicle wasn’t completed until around 6:30! More

by jlcball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 23, 2023 -

Shottenkirk Toyota responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota

October 20, 2023

Not addressing lack of attention to detail. Service tech lack of knowlege about hybrid system. More

by DSCHAUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these people. Service dept.
Report | Print
October 18, 2023

We were told about what was done. Waiting time was short, store was clean and cheerful More

by WDHMCREW523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Shottenkirk Toyota responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota!

October 12, 2023

Very friendly and willing to help get all the services you need done in one trip More

by RMARNOLD40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Oct 13, 2023 -

Shottenkirk Toyota responded

RMARNOLD40, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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