Shottenkirk Toyota

I got a flat tire while traveling in CA. I called the dealership to determine what to do to honor my tire purchase warranty from Shottenkirk. Communication was fairly good and I was told to I called the dealership to determine what to do to honor my tire purchase warranty from Shottenkirk. Communication was fairly good and I was told to bring the damaged tire all the way across country to have it verified as unfixable. I did that. I received a call from Shottenkirk several months later asking about the tire. I had to inform the person who called that I did not have the serial number of the tire because Shottenkirk had the tire. She then hung up and began tracking down information from a coworker. I called back and did not receive a call back stating the information had been found. I still don't have reimbursement for the ruined tire. Most staff were polite but staff's miscommunication in house was the cause for my lower rating. More

Always the best experience and a customer for many years. Would recommend to anyone looking for a new vehicle... Would recommend to anyone looking for a new vehicle... More

Surcharge leaves a longtime customer with a very bad feeling of being taken advantage of. I realize the uniqueness of the times but why did I pay taxes on a surcharge? Getting only one key came as a sh feeling of being taken advantage of. I realize the uniqueness of the times but why did I pay taxes on a surcharge? Getting only one key came as a shock. Have learned by researching that I should not expect one on a Sienna until February. Makes me skittish about going out of town which is why I want and have bought many vans. Beautiful vehicle. Tough times. This loyal customer is frustrated. More

These guys are an awesome team . Customer service from sales to mechanics. When you walk in the door of a business and are greeted with professionalism from start to finish says a lo Customer service from sales to mechanics. When you walk in the door of a business and are greeted with professionalism from start to finish says a lot . I’ve bought several vehicles from Shottenkirk Toyota in Quincy and it’s the same every time you walk in the door . More

Friendly costumer service. Timely service. Great explanation of work performed and cost of the service. Timely service. Great explanation of work performed and cost of the service. More

My service advisor Mike was great! ! He had the work done within the time frame that he promised and additionally went over my future service needs. ! He had the work done within the time frame that he promised and additionally went over my future service needs. More

Shottenkirk Toy always ensures your vehicle is properly maintained. They are easy to work with and will contact you if they find something wrong that they can fix while you are having other work done. maintained. They are easy to work with and will contact you if they find something wrong that they can fix while you are having other work done. More

I left my vehicle for an oil change and tire rotation, leaving my phone number of course, and stating I would pick it up in about 2 hours. I received a call saying it was finished and ready, with no ment leaving my phone number of course, and stating I would pick it up in about 2 hours. I received a call saying it was finished and ready, with no mention of recommended additional service. When I picked up the car, there was still no mention of additional service. I paid the amount I was told, then looked over the paperwork when I got home. There was a miscellaneous charge with no explanation, which should not happen. Then there was a page saying my battery was corroded and needed immediate replacement! This was never mentioned to me over the phone or while I was there. Then I checked the battery myself and it showed full charge and no sign of corrosion. Not sure I will continue to bring my vehicle there for service. More

Very good experience. Great people to work with. Car works fine. See you again. Thank you. Great people to work with. Car works fine. See you again. Thank you. More

Walked us through the process and was helpful in determining what route to go. Great customer service. determining what route to go. Great customer service. More