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Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.5
1,864 Reviews

1,864 Reviews of Shottenkirk Toyota Weatherford - Service Center

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January 03, 2020

Fast and easy. I like the appointment system. Car was ready before I even got comfortable in the waiting room. Appreciated the included Toyota free service. More

by david.p.weeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not recall
Jan 03, 2020 -

Shottenkirk Toyota Weatherford responded

David.p.weeks, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 03, 2020

Prices increased, no car wash The price for an oil change is up by >25% and your car wash is still broken. The only explanation given is that the price of oil went up (<$5 a barre More

by Kirkblackwelder
Recommend Dealer
No
Employees Worked With
No idea
Jan 10, 2020 -

Shottenkirk Toyota Weatherford responded

Hello, my name is Kurt and I'm the service manager here at Shottenkirk Toyota of Weatherford. I would like to thank you for your business and your comments first of all. I apologize that the car wash is down, it is unfortunate but necessary for the needed repairs. I assure you that it is in the repair process and will up and running very soon. As far as the oil concern, I would be interested to know who told the explanation about the oil price going up was. Now of course, oil is a product that we outsource and do not manufacture here, so there is always the possibility of price increase or even decrease that we wouldn't be able to control. As far as not being notified about your vehicle being ready, that's is unacceptable and I will getting to the bottom of this A.S.A.P. We have a process here and my team all know's how to follow it. If this is not being done then I will handle this. Thank you very much for making me aware of this. I understand why you would be looking for another Service Center and can't blame you. One mistake is forgivable, two mistakes is hard to overlook. All I can ask is that you consider giving us another chance and hopefully we can give you a better experience next time. Thank you and have a great day.

December 31, 2019

Service with Integrity Matthew and the service team have knocked it out of the park again. There was a small detail that was overlooked when they serviced my Tundra. I bro More

by FINCHPAUL6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Markwart
Dec 31, 2019 -

Shottenkirk Toyota Weatherford responded

FinchPaul6, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 31, 2019

Excellant customer service Excellent customer service. My truck had the wiring harness changed out because of rodents and they made repairs as needed working with my insurance w More

by RBLAIR19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Henifin
Jan 03, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you so much for the compliment as we do try very hard to deliver the best Service experience that we can. I am very sorry that your truck was not refueled after the repair was done as it should of been. I certainly hope that we did fuel up your vehicle and clear out the belongs after you turned around and came back. Please contact me and let me know if we didn't. I would like you to ask for me the next time you come in for service so that I can meet you in person. Again, the low fuel and personal items that you found, I do apologize for this. That is not a standard practice of ours and I will make it a point to address it and ensure that it doesn't happen again. Thank you so much for your review and I look forward to seeing you on your return. Have a great day. Kurt Kjornes Service Manager Shottenkirk Toyota of Weatherford

December 30, 2019

Quick service. We got a fast oil and filter change and tires rotated. It was a one stop shopping experience and everyone was nice and professional while we were ther More

by IT.SMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melinda or Belinda
Dec 31, 2019 -

Shottenkirk Toyota Weatherford responded

IT.SMITH, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 28, 2019

Dissatisfied Went in for periodic maintenance. I was told that my battery was starting to go bad because of corrosion on the the poles. I explained I would go h More

by JOHNTRIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
don;t know
Dec 30, 2019 -

Shottenkirk Toyota Weatherford responded

Thank you so much for choosing our Service Center for your maintenance. I apologize if you were misinformed of your vehicles needs. It is possible that we were extremely busy and another vehicle's finding was put onto your multi-point inspection by accident. I am very sorry for this and I can assure you that wasn't done intentionally or maliciously. No were in our Values and Ethics here at Shottenkirk Toyota of Weatherford is it practiced or acceptable to recommend services to anyone that their vehicle doesn't need. I will look into this personally and verify if any wrong doing has been done. As far as the car wash issue, we do have the car wash down currently for some much need repairs and maintenance. Rest assure, it should be back up and running again in January. If you have any other questions please contact me. Kurt Kjornes Service manager

December 26, 2019

Tire warranty by Blake Blake assessed the irreparable damage of the tire quickly, ordered and schedule us for a visit since the tire was not available. Great service by Blak More

by gesneryosuar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake at service department
Dec 26, 2019 -

Shottenkirk Toyota Weatherford responded

Gesneryosuar, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 24, 2019

Blake is the man!! Blake Patterson always gets the job done! From when you greet him to when he says bye! He gets to the point and tries to figure it out as best as he c More

by ortega_92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Patterson
Dec 26, 2019 -

Shottenkirk Toyota Weatherford responded

Ortega_92, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 23, 2019

Blake is always helpful and a good communicator Service is good but the salesmen sitting outside like vultures are a nuisance. They prohibit people wanting to stop by and look at vehicles. If they More

by BDBURFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake
Dec 26, 2019 -

Shottenkirk Toyota Weatherford responded

Bdburford, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 22, 2019

replace a tire on warranty Good service from the service advisor to follow up. Regarding the installation, the tire wasn't put back at the right place. In the back instead of fr More

by wizsteph
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt
Dec 23, 2019 -

Shottenkirk Toyota Weatherford responded

Wizsteph, thank you for sharing your experience with us. We appreciate your feedback!

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