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Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.5
1,865 Reviews

1,865 Reviews of Shottenkirk Toyota Weatherford - Service Center

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March 02, 2020

5,000 miles I visited my dealer at 5,000 miles because my instrument panel stated "maintenance required-visit your dealer." Of course, I scheduled an appointment More

by KMCAFEE1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort
Mar 03, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for providing this feedback to us. Reviews like this help us to improve as a dealership, and we are always looking for ways to improve for our customers. But we are glad that your overall experience with our Service department was a good one. We look forward to seeing you again!

March 01, 2020

Booking appointment was very bad. Could not find our Rav 4 in system even though purchased at this Toyota site, old owners and serviced by old owners excellent service staff!! Arrived for appointment no on More

by JOHNB50
Recommend Dealer
No
Employees Worked With
Rachel Sims
Mar 03, 2020 -

Shottenkirk Toyota Weatherford responded

John, We apologize that you did not have a satisfactory visit with our Service department. We appreciate the feedback you have provided us so we can continue to improve as a dealership. If you would like to further discuss your visit, you can reach out to the General Manager, Barry Schwerdt, at barryschwerdt@shottenkirk.com or the Service Manager, Kurt Kjornes, at kurtkjornes@shottenkirk.com.

February 29, 2020

Couldn’t get my scheduled maintenance done. They said it was an hour 1/2, but it was really 4-5 hrs, so I’m rescheduled. Frustrating that their phone people don’t understand what their maintenance requires! More

by TJNICHOLAS64
Recommend Dealer
No
Employees Worked With
Rachel Sims
February 27, 2020

Fast, friendly service. Pricing on service was reasonable when compared to other shops. My only reservation is that they could offer a car wash and to vacuum your vehicle along with the services you request. More

by Franco85
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Feb 27, 2020 -

Shottenkirk Toyota Weatherford responded

Franco, Thank you for providing us this feedback. We are always looking for ways to improve and feedback like yours helps us to do that. We are glad that you had a good experience with us and we hope to see you again soon!

February 27, 2020

Courteous service Advisor said he would apply $30 credit to next service because I had just purchased new tires and did not need the rotate and balance that was done on More

by TONYB1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort
Feb 27, 2020 -

Shottenkirk Toyota Weatherford responded

Tony, Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 27, 2020

Best dealership always bring our cars to Weatherford for best service would recommend to everyone friendly efficient and helpful always get timely service will be back More

by WAYNETHOMPW
Recommend Dealer
Yes
Employees Worked With
Steve Webb, Matthew Marquort, Rachel Sims
Feb 28, 2020 -

Shottenkirk Toyota Weatherford responded

Wayne, Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 27, 2020

Very well run service department.. I have had outstanding service from this dealership. Rochel is extremely pleasant to work with. You can tell that the department is very well run and More

by donlindert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Kjornes, Rachel Sims
Feb 28, 2020 -

Shottenkirk Toyota Weatherford responded

Don, Thank you so much for the kind words about our Service department. We work very hard to make sure our customers receive the best customer service when they come into our dealership. We look forward to seeing you again at your next service visit!

February 27, 2020

Fast efficient service even without an appt! Pleasant polite staff. Don’t try to upsale you. Great experience. Won’t be going anywhere else in weatherford. More

by HEATHER
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort
Feb 28, 2020 -

Shottenkirk Toyota Weatherford responded

Heather, Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 26, 2020

Oil change and check low tire I was able to come in even without an appointment, then get quickly in and out. It is a very convenient process. Thank you very much. More

by CLKENSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort
Feb 27, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for sharing your experience with us. We appreciate your feedback!

February 26, 2020

GREAT Service!! The service so far has been very good. They get me in and out in record time. I did call Weatherford on Monday, February 24th to get n appointment More

by ELLEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort
Feb 27, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for providing us with your feedback from your visit! We do apologize for the inconvenience of trying to get ahold of the Service department. But we will gladly take your feedback to learn from it for next time! We will see you soon at your next service appointment!

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