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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,668 Reviews

1,668 Reviews of Shottenkirk Toyota Granbury - Service Center

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January 22, 2025

The service is above standards for excellence. I am thankful to Heather and Brook for always helping make a good experience. More

by JMartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 19, 2025

I went for a dome light on my 4 Runner not working. Heather was very understanding and took initiative. Thanks Heather. More

by Marty
Recommend Dealer
Yes
Employees Worked With
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Meagan, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 19, 2025

I went in for my Toyota 4Runner’s dome light not working. Heather helped get the warranty to repair it. Thank you. More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Meagan, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 19, 2025

Very kind employees. Heather my advisor was very kind and knowledgeable. I had all good experience. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Anthony, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

January 19, 2025

I am very happy with the outcome of my service. Heather and Brooke helped me out tremendously. More

by DClark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 18, 2025

Wonder people and great service. I was very skeptical because all the reviews. Never trust other people’s opinions. Heather I will be taking all me services here. More

by iodides.phenols-64
Recommend Dealer
Yes
Employees Worked With
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 19, 2024

I've dealt with Garland in the past and she always made the experience easy especially being from Canada. The repairs were done quickly and I was on my way. I appreciate her efforts and professionalism. More

by Joerigger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Shottenkirk Toyota Granbury responded

Joerigger, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

November 08, 2024

From the start of my vehicle purchase I had trouble, but everyone at Shottenkirk made it right! Great service!I I felt they really cared about my satisfaction. I’m on the road now and very happy! Would reco More

by TJPIERCE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Dennis, Lexus Williams
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Nov 11, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

November 07, 2024

Great service! Excellent customer service! no complaints here. We waited in the lobby and staff would check in on us until they finished with our car. More

by SANDRAEWING
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

November 05, 2024

On-time, professional, and kept me updated throughout the process. I generally always wait on-site for my car. There is a nice lobby for waiting, with WiFi so I was able to get a bunch of work finished. More

by KENNETH.PEAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Shottenkirk Toyota Granbury responded

KENNETH, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

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