Shottenkirk Toyota Granbury - Service Center

I bought my Rav4 at the Brownwood dealership, an hours drive away from me, in 2001. After a brief struggle over my trade-in value, I left the lot with my new car and free oil changes for the life of the drive away from me, in 2001. After a brief struggle over my trade-in value, I left the lot with my new car and free oil changes for the life of the car. That dealership was sold after a couple of years, and the quality of service went into a steep nose dive. Two years ago, they damaged my car when I brought it in for service and claimed it was like that when I brought it in. After calling me a liar and a scam artist wanting free repair, I vowed never to step into a Toyota dealership again. That all changed when I noticed a new Toyota dealership being built in Granbury, a 45 minute drive the other way. I decided to take a chance with them and couldn't be more pleasantly surprised. The waiting room is like someone's cozy family room. And everyone is happy and smiling. And instead of waiting 3 hours for my oil change, it was a less than an hour. Jerry Durant's dealership should be a model for all service centers everywhere. More

Great service. also good communication between the service writer and the mechanic. all staff were friendly and helpful, coffee was great, waiting area was also neat and clean. service writer and the mechanic. all staff were friendly and helpful, coffee was great, waiting area was also neat and clean. More

BY FAR THEY HAVE THE BEST SERVICE DEPARTMENT I HAVE WORKED WITH - I WILL LEAVE WORK EARLY JUST TO GET INTO THE SERVICE DEPARTMENT - CAN NOT SAY ENOUGH!! WORKED WITH - I WILL LEAVE WORK EARLY JUST TO GET INTO THE SERVICE DEPARTMENT - CAN NOT SAY ENOUGH!! More

We needed a wheel alignment, and oil change. New tire We needed a wheel alignment, and oil change. New tire needed, not available- they loaned us a car for the night. From the young lady that checked We needed a wheel alignment, and oil change. New tire needed, not available- they loaned us a car for the night. From the young lady that checked me in to the shop superintendant to the mechanic-I have never seen more helpful polite people. Will I come back to this dealership to buy a new car? You bet I will. They are great!!!! More

I visited Jerry Durant Toyota because my vehicle was consuming motor oil at a quart every week. I also was due for my regular oil change and had a problem with the rubber pad on my parking brake pedal f consuming motor oil at a quart every week. I also was due for my regular oil change and had a problem with the rubber pad on my parking brake pedal falling off. I was told come get my vehicle because it was ready. I showed up and was told the drain plug was loose and that was the problem. I then told April Lane that it does not leave any spots in the garage and I have had a few oil changes since I noticed the problem so that could not be the case. I asked to speak with the mechanic so he could tell me what he found "Kale Ogden" came inside and said the Drain Plug was loose and that was the problem. I told him why I was sure that was not the cause for the oil consumption and that I had noticed a wet spot on the under carriage. He agreed to put the vehicle back on the lift so we could take a look. I went to the garage and showed him the wet spot and he then told me it was the transmission leaking. I asked why no one bothered to mention I had a transmission leak and he said it appeared to be a small leak and it should not matter. He then told me that he had just assumed that I was either exaggerating or did not know what I was looking at on the dip stick and that is why he had assumed it was leaking at the drain plug. I then told him how much oil it was loosing and that I believed the motor was actually burning the oil. He walked to the rear of my vehicle and shined a light in the tail pipe then told me to come take a look. The inside was wet and black with a very greasy residue and he agreed oil was making its way out through the tailpipe. I then asked about warranty coverage for both the oil consumption and transmission leak because I payed for extra coverage. He said we needed to talk with April Lane about getting a Claims Adjuster to come out because replacing the motor would be costly for them to do. She came out and told me that I needed to keep an eye on the oil level and report how much I was needing to add so they could have the data for an oil consumption test. I then asked Kale how much oil he had put in the motor he told me 5.5 Quarts. I told him it has a capacity with filter of only 5 quarts and I didn't appreciate them deliberately over filing it in an attempt to hide the problem longer. Especially when they assigned me homework of monitoring oil levels. When you pull the dip stick its well over the max line thanks to Kale April promised to call me back in a few hours with news from the warranty company. I went outside to my car and found what looked like a repaired rubber cover on my parking brake pedal. I touched it and it fell off. they had simply put the broken part back on and did not mention it to me. I found April again and asked her why it was still broken and she told me that was not covered by the warranty. I only said I needed it fixed and had no implied that I expected it to be a free repair. I then left and waited for a call.....7 days later I called her back she told me she was still waiting on the warranty department and that's why she had not called even to give me an update and she would call again She called me back and said that I would have to drive 1000 miles before coming back so they could see how much oil it had used (which wont be an accurate test with an over filled motor) and I will have used 1000 miles of my warranty to do diagnostic work. She then told me that if they took the motor apart only certain things are covered and After internal examination I may get stuck with the entire bill. These warranties sound like they cover everything when they want your money, Then when you need to use it they tell you it may not cover of all things the motor?? What is a Powertrain Warranty For? Maybe my oil burning motor and Leaking transmission?? More

I have purchased (4) Toyota's over the past years from Durant an have always had them serviced with Durant ,first in Weatherford and now in Granbury. Recently I rec'd a recall notice on my 2011 Sienna and Durant an have always had them serviced with Durant ,first in Weatherford and now in Granbury. Recently I rec'd a recall notice on my 2011 Sienna and upon bringing it in for the fix, I was met by April a recent addition to the service staff. She was most professional and was fully aware of the recall and why it was necessary to fix it. I had not made an appointment but also needed an oil change in addition to recall. She had me in and out in less than hour complete with a wash job. Jerry's got themselves a real service rep. with this young lady, a real people person, who knows her business More

Matt has gone above and beyond a typical "sales" transaction! He even goes so far as to make sure that my car stays clean! Now THAT'S service! The dealership is clean, organized and VERY professiona transaction! He even goes so far as to make sure that my car stays clean! Now THAT'S service! The dealership is clean, organized and VERY professional! I felt no pressure to make a decision and felt as if I had made the right decision after I had shopped around. More

I stopped in for and oil change and left with a 2008 Toyota supercrew.I had been stopping in over the last 2 yrs looking for this particular truck.They gave me a great price on the truck I was purchasin Toyota supercrew.I had been stopping in over the last 2 yrs looking for this particular truck.They gave me a great price on the truck I was purchasing and a good trade-in value on my old truck(also a Toyota).They knew I had been looking for this truck and they made it happen.This is the second purchase I have made from this dealership and both times it has been the easiest and most pleasant car buying experiences I've had.I would highly recommend this dealership to anyone looking for a no-hassle experience. Sincerely, A.D. Lindsey More