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Shottenkirk Toyota Granbury - Service Center
Granbury, TX
1,664 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,664 Reviews of Shottenkirk Toyota Granbury - Service Center
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March 11, 2020
The work was done right and well within a reasonable time There is one thing the service department needs to work on and that is making sure the customer is informed as soon as the vehicle is ready. This is There is one thing the service department needs to work on and that is making sure the customer is informed as soon as the vehicle is ready. This is the second time my wife has had to ask about the status of the car after having been waiting for some time and after seeing the car sitting outside apparently ready to go. Even if the paperwork is not yet ready you should inform the customer that the car is ready and will be available shortly then tell them when they can take the car. Otherwise the service was done correctly and the special wash the car received was almost like a full detailing. More
by MNICKOLAUS
Verified CustomerEmployees Worked With
I don't kow who she dealt with but the survey would not let me submit unless I picked one so I just selected the first person on the list., Greg Bailey
March 10, 2020
I went in to have some service done on my Toyota Tacoma. I walked over to look at a new/used one to see if they had a blue one. Long story short I drove away in that blue one. Everyone was very nice. Great I walked over to look at a new/used one to see if they had a blue one. Long story short I drove away in that blue one. Everyone was very nice. Great experience. More
by jdsmimi
Employees Worked With
Alan Foreman, Billy Bohrmann, Greg Bailey, Tate Pumphrey
March 07, 2020
It was a great experience. The waiting room was very clean and the service was quick. I couldn’t ask for more. Having my pickup washed was bonus. clean and the service was quick. I couldn’t ask for more. Having my pickup washed was bonus. More
by ALLO0
Employees Worked With
March 05, 2020
Top Notch! Comfortable, neat and quiet waiting area. Very nice, friendly and thorough Servise Advisor. My wife and I are very pleased that she is back with this Comfortable, neat and quiet waiting area. Very nice, friendly and thorough Servise Advisor. My wife and I are very pleased that she is back with this dealership. More
by DANLGRIFF
Employees Worked With
Melissa Cates
March 05, 2020
we were greeted very courteously as we pulled inside the service department. fast service. friendly. quality work. would recommend using them for services in the future. service department. fast service. friendly. quality work. would recommend using them for services in the future. More
by MESSAGEFORDALE
March 04, 2020
Not pleased with service I will not be returning to Shottenkirk for regular maintenance. The experience was much better with the previous owner. In addition, when I got back I will not be returning to Shottenkirk for regular maintenance. The experience was much better with the previous owner. In addition, when I got back in my car after it was washed, it smelled like cigarette smoke. More
by TEAMFELTON
Employees Worked With
I don't know who worked with me.
March 03, 2020
Ask for Oscar We've been treated well and taken care of in a timely manner every time and it's mostly thanks to Oscar Black. I highly recommend Oscar as your sales We've been treated well and taken care of in a timely manner every time and it's mostly thanks to Oscar Black. I highly recommend Oscar as your sales representative, he will make sure you are taken care of. More
by WILLMCCLAMMY
Employees Worked With
March 03, 2020
Great and quick service, asked how long it would take on the service and was done even before expected. Extremely friendly yet professiona, great experience the service and was done even before expected. Extremely friendly yet professiona, great experience More
by JESUSF0013
Employees Worked With
Greg Bailey
March 02, 2020
Service was as always good, however they were slow in letting me know that my car was ready. I was there for 2 hours for normal maintenance and I had an appointment letting me know that my car was ready. I was there for 2 hours for normal maintenance and I had an appointment More
by RLMORGAN1011
Employees Worked With
David Scott
February 29, 2020
55000 mile service performed quickly and professionally. They showed me the cabin air filter and gave me the choice to replace it. Car washed and vacuumed after service. great job They showed me the cabin air filter and gave me the choice to replace it. Car washed and vacuumed after service. great job More
by JACK.MARTIN
