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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.5
1,628 Reviews

1,628 Reviews of Shottenkirk Toyota Granbury - Service Center

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February 25, 2020

Oil Change The service department greeted me quickly and service was completed in a timely fashion. I was a little dismayed because the gate was still closed o More

by SLBATTENFIELD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
Feb 26, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for providing this feedback to us! We are always looking for ways to improve our dealership, and reviews like this help us to do that. Our Service department works hard to make sure our customers are treated with the best customer service possible! We appreciate your business and hope to see you in our Service department again soon!

February 24, 2020

Great experience Brought in Camry for warranty maintenance. The folks were friendly & informative. The wait was delightfully short, under an hour, and the waiting are More

by MARILYNN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember the younger fellas name, but he was delightfully engaging. We talked about the wonder of Toyotas
February 22, 2020

10000 miles maintenance Was the fastest maintenance ever.I was in and out in 35 minutes total.Had the oil and filter changed,tires rotation and a fairly decent wash job.I de More

by hlf45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Beckler
Feb 24, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for providing feedback from your visit! Our service team works hard for our customers to have a quick and successful visit every time they come to our Service department. We hope to see you again soon!

February 21, 2020

Every time I visit the dealer for any reason, I get very quick and excellent services, no complains. I will recommend Shottenkirk Toyota to my friends and family. More

by ROSALBA1946
Recommend Dealer
Yes
Employees Worked With
Ashton Morales
Feb 21, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.

February 20, 2020

Excellent Service in a Timely Manner I made an appointment and took my vehicle in for regular service, I said I would wait for it. I hadn't even spent an hour in their spacious, comfortab More

by Granbury Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Bailey
Feb 24, 2020 -

Shottenkirk Toyota Granbury responded

Rick, Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 20, 2020

Very efficient and quick turnaround for service. Melissa, the service advisor, was very good. She kept me advised of the vehicle status and called when repairs were completed. More

by FASKAGGS1699
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
Feb 24, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 20, 2020

Great to see Melissa is back at the service department she is always on top of things there and gets the job done and is extremely professional More

by SCHNIERSTX
Recommend Dealer
Yes
Employees Worked With
Melissa
February 19, 2020

Friendly ,very quick and affordable service on my tundra.i will be back!!!nice that my truck was washed. Checkout was very easy and friendly More

by SusanSiemsenRPAC
Recommend Dealer
Yes
Employees Worked With
Greg Bailey
February 19, 2020

Happy No complaints...less than an hour to complete the needed service and I was down the road. Happy. The service advisor was very organized and friendly. More

by SFTCU70
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ashton Morales
Feb 24, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for sharing your experience with us! Reviews like this help us continue to grow in customer service to provide the best experience with our customers. We will see you soon at your next service visit!

February 18, 2020

Friendly and professional staff. Keep me up to speed on the status of my truck. Staff surpassed my expectations. Would definitely return here for maintenance of my vehicle. More

by RATMCABRERA
Recommend Dealer
Yes
Employees Worked With
Ashton Morales
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