Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

Horrible service department and pushy sales department. Took truck there for replacement motor. Matt their service advisor said it would take 4 to 5 weeks to get a motor in February 2023. Finally got a mot Took truck there for replacement motor. Matt their service advisor said it would take 4 to 5 weeks to get a motor in February 2023. Finally got a motor in August of 2023 after numerous calls and messages that was never returned. Then the price he quoted myself and yemm was a lie and ended up costing another $3000 cause he said he didn't think about turbos needing replaced when we all asked if the original price of 11000 covered turbos and he said yes. Well nope it didn't now. Then truck still had issues after getting it back 3 times from them and having it towed back. We had to replace battery which was over $200 and that wasn't issue. It was actually the fact that their guys don't know what they are doing and messed up wiring harness and melted main wiring harness. Now truck is throwing O2 codes again but no other Ford dealership will touch it cause shottenkirk touched it. So only place we found to cover it now it a Ford dealership 2 hrs away from us. So truck will go there now cause they at least found out that shottenkirk guys broke wire to O2 sensor when they disconnected them to see if they were giving bad turbo codes. Will never take another vehicle to them and we own 2 other Fords. And let's not forget that I left messages for GM and service manager and can't get them to call back either. They will just steal money from you and lie to you. Specially if you're a female. Just run and don't take your vehicles here. Instead went elsewhere and purchased a brand new 2023 cause I refuse to buy from them now as well. They have lost all my business. More

The sales side is very pushy. Went there to look at a truck, just trying to see what the market is at and see what's out there. And the guy just kept trying to push a sale even th Went there to look at a truck, just trying to see what the market is at and see what's out there. And the guy just kept trying to push a sale even though I had told him I was just looking. The service department is mixed. I have had an ok time with them. A guy I work with would always get cut short an quart or so of oil. They are also fairly slow. More

2nd time scheduled for KIA recall work and they didn't have the part! Appointment was 8:15 am and 9:45 am I am told again that they have to order the part and will call me when it comes in. 1st Appointmen have the part! Appointment was 8:15 am and 9:45 am I am told again that they have to order the part and will call me when it comes in. 1st Appointment was July 24th. More