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Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

West Burlington, IA

4.4
181 Reviews

181 Reviews of Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

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August 30, 2023

They are very nice and helpful. They work hard to get as good of deal as possible for their customers. More

by Michellemcleland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Schaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Shottenkirk Superstore responded

Michellemcleland, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

August 28, 2023

2nd time scheduled for KIA recall work and they didn't have the part! Appointment was 8:15 am and 9:45 am I am told again that they have to order the part and will call me when it comes in. 1st Appointmen More

by JEDAVIS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The female KIA service rep.
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August 25, 2023

They set you up quickly for an appointment but the service expected never goes as planned. More

by lirpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Aug 27, 2023 -

Shottenkirk Superstore responded

lirpa, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Superstore

August 18, 2023

I have had great customer service experiences with the service department at West Burlington's Shottenkirk! More

by diane.godsil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady in service department.
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Aug 21, 2023 -

Shottenkirk Superstore responded

diane.godsil, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

August 18, 2023

5 different visits in 5+ months and still do not know if it is fixed this time. 3 parts, $1,400+ later. This last time, 3 phone calls for a ride to go pick-up truck and 3 total hours of waiting for someone More

by STEVENMALCOM2112
Recommend Dealer
No
Employees Worked With
Matt Weir
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August 18, 2023

We have bought several vehicles from this advisership and plan to continue to do so. More

by JALLEN1320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montel Timmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Shottenkirk Superstore responded

JALLEN1320, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

August 17, 2023

Always excellent service and customer experience at Shottenkirk West Burlington. We recommend them to our friends and family. More

by TJKIMMEL61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Luers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Newlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montel Timmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Wilhelm, Adam Brown, Alex Nguyen, Brent Harris
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Aug 18, 2023 -

Shottenkirk Superstore responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

August 14, 2023

Really nice folks. They are super easy to work with. I'd definitely recommend them to anyone. More

by jkeith2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Schaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Shottenkirk Superstore responded

Hello jkeith2011, we are always grateful for a wonderful review and appreciate you for taking the time to share your feedback with Shottenkirk Superstore. Our priority is customer service and we are ecstatic that we met that mark! Let us know if there is anything else we can do for you!

August 14, 2023

I love the friendly atmosphere- and fast service- I just haven’t been able to get my issue fixed in my car. Maybe third time is a charm. Still I think for dealerships in our area- Shottenkirk is the best. More

by DILANGE099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Luers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2023

Meant to put Matt Luers not Levins. The rest of the review was spot on. More

by MOZ4647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Luers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Zack and Taylor in the service det, Troy Patterson
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