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Shottenkirk Superstore
West Burlington, IA
342 Reviews
Welcome to
Shottenkirk Superstore
Our Shottenkirk automotive group is committed to providing courteous and honest service, so if you’re looking for a car dealership that values customer care, team up with our professionals today! Here at Shottenkirk Superstore in West Burlington, IA, we offer the comprehensive purchase, lease and maintenance processes that drivers deserve. If you have a vehicle concern, we have the solution!
Our auto sales department will listen to your needs before introducing you to the trims that complement your on-the-go lifestyle. With new cars for sale from a range of auto brands, as well as impressive used vehicles, you can rest assured you’ll find a variety of options here at our Iowa car dealership. Ready to drive off our car lot with one of our vehicles? Let our on-site finance department assist with your loan needs!
As we cover all facets of the automotive industry, don’t hesitate to drop by if you already own a vehicle; our service and parts centers can help keep it running smoothly over the years. We invite our Fairfield, Iowa, neighbors to use our interactive site to learn more about us before making the short trip to our convenient West Burlington location for a tailored auto process!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 342 reviews
September 29, 2023
Love this place! Love the people! Love the cafe! Good place for my truck needs. Love the people! Love the cafe! Good place for my truck needs. More
by NAKEDWOODSMAN
Verified Customer
September 28, 2023
Horrible service department and pushy sales department. Took truck there for replacement motor. Matt their service advisor said it would take 4 to 5 weeks to get a motor in February 2023. Finally got a mot Took truck there for replacement motor. Matt their service advisor said it would take 4 to 5 weeks to get a motor in February 2023. Finally got a motor in August of 2023 after numerous calls and messages that was never returned. Then the price he quoted myself and yemm was a lie and ended up costing another $3000 cause he said he didn't think about turbos needing replaced when we all asked if the original price of 11000 covered turbos and he said yes. Well nope it didn't now. Then truck still had issues after getting it back 3 times from them and having it towed back. We had to replace battery which was over $200 and that wasn't issue. It was actually the fact that their guys don't know what they are doing and messed up wiring harness and melted main wiring harness. Now truck is throwing O2 codes again but no other Ford dealership will touch it cause shottenkirk touched it. So only place we found to cover it now it a Ford dealership 2 hrs away from us. So truck will go there now cause they at least found out that shottenkirk guys broke wire to O2 sensor when they disconnected them to see if they were giving bad turbo codes. Will never take another vehicle to them and we own 2 other Fords. And let's not forget that I left messages for GM and service manager and can't get them to call back either. They will just steal money from you and lie to you. Specially if you're a female. Just run and don't take your vehicles here. Instead went elsewhere and purchased a brand new 2023 cause I refuse to buy from them now as well. They have lost all my business. More
by mistymitchell86
Employees Worked With
Other Employees :
Matt Ford service advisor , Troy Patterson
September 25, 2023
They try to work with you on trying to keep your payments affordable as possible in the vehicle that you want. affordable as possible in the vehicle that you want. More
by LEANN.BOLING30
September 21, 2023
The sales side is very pushy. Went there to look at a truck, just trying to see what the market is at and see what's out there. And the guy just kept trying to push a sale even th Went there to look at a truck, just trying to see what the market is at and see what's out there. And the guy just kept trying to push a sale even though I had told him I was just looking. The service department is mixed. I have had an ok time with them. A guy I work with would always get cut short an quart or so of oil. They are also fairly slow. More
by F150
Employees Worked With
September 21, 2023
I would have appreciated a better response from the sales dept. on the tradein value of my truck or a more reduce price on the truck we pirchased. I was real close to leaving without a purchase. dept. on the tradein value of my truck or a more reduce price on the truck we pirchased. I was real close to leaving without a purchase. More
by EGGERENGR
September 21, 2023
I went in for information on ordering a vehicle, and the whole team here was so kind and courteous. Not once did I ever feel pushed into doing something I didn't want to. Very transparent about the process whole team here was so kind and courteous. Not once did I ever feel pushed into doing something I didn't want to. Very transparent about the process. Would highly recommend! More
by brentharris25
Employees Worked With
Other Employees :
Troy Patterson, Brent Harris
September 17, 2023
Unprofessional service there was multiple lies told by seller motor had a ticking noise on cold start so they warmed before showing me and then rushed into purchase a agreement I called and talked to ma seller motor had a ticking noise on cold start so they warmed before showing me and then rushed into purchase a agreement I called and talked to management the next morning they said what do you expect with a used vehicle i aslo asked about the paint touch up that comes with used cars they sent me to a voicemail every time i called and i left a voicemail they lie and steal I would recommend you stay as far away from Burlington iowas shottenkirk and take your business to a credible company. More
by Mike nelson
Employees Worked With
Other Employees :
Brent Harris
September 16, 2023
Amazing experience, easiest and friendliest transaction I have ever had, also the simplest and quickest closing of the paperwork. have ever had, also the simplest and quickest closing of the paperwork. More
by GEORGEABRUMMELL
September 12, 2023
It was a fast and easy interaction. Brent did a wonderful job of showing me the car and explaining its features. I will definitely make shottenkirk my first option going forward. Brent did a wonderful job of showing me the car and explaining its features. I will definitely make shottenkirk my first option going forward. More
by SCOTT.LITTLE
