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Shottenkirk Superstore
West Burlington, IA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 346 reviews
This was my experience with this particular store. I had a cam phaser issue in July which they replaced no problem ( or so I thought. ) Then in November of the same yr. I had to have a new transmiss I had a cam phaser issue in July which they replaced no problem ( or so I thought. ) Then in November of the same yr. I had to have a new transmission installed. Which took 6 weeks to complete. When I got my truck back it had an exhaust leak, the transfer case has a leak now plus on further inspection I also have a oil leak which is coming from the passenger side valve cover and you could tell that it was a fresh leak also the plastic cover for the motor was broken, and they put a factory skid plate under the transmission which they zip tied it on. When I told them about the various issues they came and got my truck to supposedly fix the issues. After 2weeks of them having it. I called to get an update and they said there waiting on parts after another 4 week's they left a voicemail saying my truck was done. Then when I asked about the issues they said that my truck is an older truck and I should expect issues from them disturbing things on my truck. Mind you it only has 156000 on now and it's been took care of. I tried to get a hold of the service manager. No answer so I left a voicemail. After a week I called the regional manager and the next day the service manager called. He sent me a new motor cover and some UV dye to put in the motor to find the leak but it's obvious on where it is and my truck had no leaks before it went there. So if this is what they consider professional work or customer service then I don't need any part of it More
We had an overall great experience. We are very happy with the help we received with learning and getting the app on our phones and hooked to the car. We will return. We are very happy with the help we received with learning and getting the app on our phones and hooked to the car. We will return. More
Salesperson Helpful in finding a car that fit my budget. And specifications of my needs. And specifications of my needs. More
We dealt with Montel and Joe, both very personable and professional at their job, explaining all aspects of the car as well as the warrantee and service they can provide. professional at their job, explaining all aspects of the car as well as the warrantee and service they can provide. More
Clean respectful really cares about customer fun thoughtful helpful all in one shop fast reliable thoughtful helpful all in one shop fast reliable More
Every person you encounter the moment you step out of your vehicle, acknowledging, smiling and kind. your vehicle, acknowledging, smiling and kind. More
I took my 2023 Platinum F-150 in for service, they got my truck in quickly finished the requested service in short order. truck in quickly finished the requested service in short order. More
Made reservation for Saturday. Then they told me they don't make great reservations on Saturday. Had to wait hours. Not happy Then they told me they don't make great reservations on Saturday. Had to wait hours. Not happy More
Very pleased with the help I received on my car. They really went above and beyond to make things right. They really went above and beyond to make things right. More
Wasn’t sitting around to long got me in and out pretty quickly and had me on the road to my event In a perfect time ways very informative and knowledgeable about what was going on! quickly and had me on the road to my event In a perfect time ways very informative and knowledgeable about what was going on! More