Shottenkirk Nissan Katy - Service Center

Haven't had much interaction however felt as though first attempt to get resolution for issues was not being addressed professionally. Basically told by Mr. Antonio Fernandez I was lying about wheel lock ke attempt to get resolution for issues was not being addressed professionally. Basically told by Mr. Antonio Fernandez I was lying about wheel lock key not being in vehicle when purchased. He would not call me back; I had to constantly call him. The current service manager was able to address issues immediately. More

The service was fast, and super amazing, Martin was super kind and extremely easy to talk to and work with kind and extremely easy to talk to and work with More

George always provides the best customer service. The techs are always very thorough and very communicative. Truck comes back better than I brought it in everytime The techs are always very thorough and very communicative. Truck comes back better than I brought it in everytime More

The service department was great. Mario was my service advisor and he was absolutely amazing. He was very attentive and explained everything that needed to be done with my vehicle. He Mario was my service advisor and he was absolutely amazing. He was very attentive and explained everything that needed to be done with my vehicle. He had a great attitude even though it was a very busy day, he made sure to give me updates about my vehicle and had a kind personality. I definitely will be coming back and asking for him as my service advisor at every visit. More

George always provides good service and fully explains what will be done. Always friendly and courteous. what will be done. Always friendly and courteous. More

It was easy to get an on kind appointment. Alex, my service advisor, greeted me when I arrived & quickly processed my vehicle for the work that was needed. Her time estimate for completion wa Alex, my service advisor, greeted me when I arrived & quickly processed my vehicle for the work that was needed. Her time estimate for completion was very accurate. More

Excellent customer service, Martin was so good with communicating everything that was going to happen during my service visit. communicating everything that was going to happen during my service visit. More

Martin was very helpful and very knowledgeable. Explained everything and made sure I understood everything. I did not have to wait long for my service to be completed. The staff was also very nice. Explained everything and made sure I understood everything. I did not have to wait long for my service to be completed. The staff was also very nice. More

Martin at the service area was amazing super detailed in helping me and made me aware of every step. Thank you soooo much helping me and made me aware of every step. Thank you soooo much More