Shottenkirk Nissan Katy - Service Center

Paige was the most excellent advisor , very nice and very informative with my car. Thank you !! informative with my car. Thank you !! More

Horrible communication and customer service! They were more worried about selling me something else than fixing my car. I was there for a service appointment and they knew the part that needed t They were more worried about selling me something else than fixing my car. I was there for a service appointment and they knew the part that needed to be replaced but after 4.5 hours of waiting they told me they needed to order the part More

They were very pleasant to deal with. I had my car inspected and an oil change and it was all done in about 1 hour. I had my car inspected and an oil change and it was all done in about 1 hour. More

The Service Center Staff is great! They are professional and patient. My car was taken in immediately and I was advised throughout. Very Good Experience. I followed up with George P They are professional and patient. My car was taken in immediately and I was advised throughout. Very Good Experience. I followed up with George Peters via email questioning a recommendation to replace my worn Brake pads, the quote was very high. George was able to explain well why Shottenkirk's quote was higher than CARFAX is "suggesting" for my zip code (77450); higher because Shhottenkirk does not use "aftermarket parts". His response really helped me make a decision where to get my car repaired. Also, love the videos! More

Great customer service! Had to get a battery replaced in my car and they also replaced the batteries in my keys for free. Had to get a battery replaced in my car and they also replaced the batteries in my keys for free. More

Will at the service center was really helpful. He made sure my problem got fixed. I really appreciate his help. His customer service is AWESOME! He made sure my problem got fixed. I really appreciate his help. His customer service is AWESOME! More

Alex was totally professional and on schedule. Always a pleasure to deal with. Alex reflects very favorably upon your Service Team!! Always a pleasure to deal with. Alex reflects very favorably upon your Service Team!! More

Service advisor was pleasant efficient and knowledgeable. Car was done in under an hour! Very stress free service visit Car was done in under an hour! Very stress free service visit More

Great service and Jaime did an amazing job. I really recommend starting to have the wash service to have a cleaner car when it's returned. This makes a difference to the service provided. I really recommend starting to have the wash service to have a cleaner car when it's returned. This makes a difference to the service provided. More

Great service and Paige was amazing very attentive and she knows her stuff perfect all around she knows her stuff perfect all around More